Traditional Culture Encyclopedia - Almanac inquiry - When many tea shops are sentenced for letting insects touch porcelain, how should businesses be alert to such customers?
When many tea shops are sentenced for letting insects touch porcelain, how should businesses be alert to such customers?
When customers suggest that there are foreign objects in milk tea, most businesses instinctively feel responsible. After all, most tea shops are open, and sometimes bugs may get into cups! Therefore, when dealing with this kind of problems, merchants will deal with it with the attitude of minimizing the consequences, especially some self-operated tea shops. Because the boss lacks experience in this field, there will be some worries, which will affect the reputation of the store and fully meet the requirements of this kind of fault-finding customers. Is it business? Guilty? Let these people who deliberately cheat succeed repeatedly, will they be more greedy? Crazy? .
evidence
When a merchant meets a customer who finds fault, he should not rush to admit his mistake, but let the customer produce sufficient evidence. Don't think this is shirking responsibility. It may be a more responsible performance to clarify the ins and outs of the matter and then make compensation. Merchants should not be afraid that customers will deliberately make trouble and make trouble in the store. If the customer can't produce evidence to prove that the merchant accidentally dropped the bug in the milk tea, then the merchant doesn't have to rush to compensate, they can make things clear and tell the customer that the store can't provide compensation for them because it's not clear! If the customer makes a fuss, the merchant can call the police directly and ask the police to handle the matter.
cheat
In fact, many people will cheat one after another after successful fraud. Because the cost of counterfeiting is too low, it is precisely because businesses are too easy to compromise that these scammers will become more and more calm, as if there is a bug in milk tea!
Many tea shops were sentenced for letting insects touch porcelain. When the merchant meets the claimant, they must look at the evidence!
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