How to improve the service quality of wedding banquet in star-rated hotels

As a high-star hotel, in addition to providing services according to the general principles of traditional wedding banquets (that is, even number of dishes, auspicious names and paying attention to the customs of dishes), it is also necessary to mobilize the resource advantages of high-star hotels, write articles at "personalized" wedding banquets, and build their own brands, so as to win the praise of customers and reflect the true meaning of high-star services.

For example, when Hao Tong Hotel in Taichung, Taiwan Province hosted a wedding banquet for Taiwan Province baseball player Zhang Zhihao, it skillfully used baseball team names, newcomers' names and baseball terms to name dishes, and won the reputation of "Baseball Wedding of the Century". In addition, high-star hotels should rely on the advantages of rich culinary talents, make great efforts to study the traditional dishes in China, dig deep into the marriage custom culture, pay attention to the combination of modern food fashion, and constantly inject new elements into the dish design. 2) Arrangement of occasions High-star hotels, with their spacious banquet halls, high-grade and exquisite indoor facilities and star-rated service of service personnel, have become an excellent place for countless newcomers to harvest love and open a new chapter in their lives. How to make the wedding site layout highlight the wedding theme and create a festive atmosphere is the key link to win the "full house". When admission ceremony, flower offering and cup tower are gradually added into the standardized process of hotel wedding banquets, how to make these services more "popular" is a problem that hotels need to further consider. 3) Set up high-quality Many high-star hotels in wedding housekeeper have set up wedding departments or "wedding housekeeper" positions to share the booming wedding market and provide more professional wedding environment layout, wedding process organization and other services for the organizers. To provide more professional services, we must work hard on how to reduce the cost of obtaining customers, improve the quality of comprehensive services and cultivate core competitiveness. For example, the cost of flower decoration has a lot of room for improvement. This kind of input cost is high, and its value is reflected in a short time. Therefore, how to use flowers in a way that can not only improve the grade, but also highlight the key points and reduce the cost and investment requires the wisdom and technology of professionals. This kind of wedding service is so meticulous and humanized that it can only be of such high quality in high-star hotels.

Second, expand the extension of "wedding banquet" products. High-star hotels can make use of existing service providers, such as luxury rooms, entertainment facilities, Chinese and western restaurants, to provide new people with preferential projects full of human feelings. Such as free parking space, free use of entertainment facilities, free luxury wedding room, breakfast the next day. Some even send commemorative cakes on their first wedding anniversary. However, when using many convenient free services, hotels must use their own customer information to launch personalized wedding banquets. For example, the love story of couples can be imitated and copied by real people in the form of short films, which can create a banquet climax and is another gift for couples' hearts. In short, to make the whole process of the wedding banquet grand and unique, it needs the careful planning of the organizers.