What is the role of a person who is good at answering the phone and activating the atmosphere?

People who can talk are cheerful and have a sense of humor, so the atmosphere of speaking is more active. People who are not good at talking don't know how to enliven the atmosphere unless they can find the skills to speak and have a sense of humor. People who feel oppressive are generally serious teachers and leaders. They don't joke, they only ask you strictly.