Is Taobao logistics service evaluation for couriers?

Taobao logistics service evaluation is not only aimed at the courier's score, but also includes the logistics company itself and the package itself. In a word, it is very important for Taobao sellers to choose a good courier company if they want to improve their logistics service score, because the logistics timeliness can be guaranteed, but the logistics service score is not only related to the courier company, but also to the seller himself.

1. Is Taobao logistics service evaluation for couriers?

Taobao logistics service evaluation is not only aimed at the courier's score, but also includes the logistics company itself and the package itself.

In a word, it is very important for Taobao sellers to choose a good courier company if they want to improve their logistics service score, because the logistics timeliness can be guaranteed, but the logistics service score is not only related to the courier company, but also to the seller himself.

Second, how to improve the logistics score?

1, exquisite packaging, careful packaging, when our customers receive our products, if we package their products very exquisitely, and with great care and weight.

Then customers will feel our intentions at the first time. After all, everyone is afraid that their packages will be damaged on the road, or there will be some bumps. So this is a place that must be paid attention to.

2. Choose a larger courier company brand cooperation. In order to save the cost of express delivery, some sellers will choose a courier company that is particularly small, has no strength or is not famous at all. This is not worth the loss.

Because our customers buy products and hope to receive them quickly, it is very urgent. If you choose small brands to cooperate, their logistics timeliness is difficult to guarantee and their service attitude is not good.

So we choose some formal and big brands, such as SF, Shentong, ZTO Express and so on. You can rest assured of the service and timeliness of these big brands.

3. In case of special circumstances. For example, in special weather or double 1 1 solar terms, when the delivery speed is slow, you must call or send a message to the customer in time.

Remind our customers that logistics may slow down for some reason. These are all things we have to do.

4. Our products must be the same as those introduced on our details page. Don't exaggerate, but describe it truthfully. Otherwise, customers will feel a great psychological gap when they receive the products.

It's easy to give us low marks for every dynamic, including logistics. So this is very important.

5. One more thing, if our courier is damaged during delivery, or there is something that customers are not satisfied with, we must apologize in time and understand the feelings of customers.

Never say that this is caused by logistics beyond our control, and don't say that we shirk our responsibilities. You must understand and agree with the feelings of customers, and then these will compensate customers for some losses.

Finally, talk to your own courier company and get compensation. This is the most correct solution.