Dongfeng Nissan responded to the problem of oil interception and false maintenance income generation in 4S shops.

China Auto10 June 19? 10 6 19, the undercover investigation of Beijing News in Beijing Dongfeng Nissan Shengtong franchise store found that there were some "income-generating" phenomena in the store, such as false maintenance, recycling and resale of intercepted oil. In the afternoon, Dongfeng Nissan responded that it would cancel the star rating qualification of franchise stores from now on and make rectification within a time limit.

According to the undercover investigation of Beijing News, Dongfeng Nissan Shengtong franchise store has a series of unknown "income-generating" behaviors. First of all, some car owners bought two barrels of gearbox oil at a price of 244 yuan per barrel, but in fact, the technician only used one barrel, and the remaining one was intercepted by the 4S shop for recycling and resale.

At the same time, as a company awarded the license by Dongfeng Nissan Passenger Car Company? In the 4S shop with the title of "National Five-Star Benchmark Franchise Store", the technicians of Dongfeng Nissan Shengtong Franchise Store have asked the owners to pay for the maintenance items such as battery testing and screw fastening that should have been done but not actually done. In addition, some protection projects are "big fat". For example, in the process of vehicle maintenance, the technician opened an unopened bottle of accelerator cleaner, and the technician actually poured it directly into the waste oil recycling bucket next to it. The price of a single bottle of accelerator cleaner dumped in the 4S shop is 99 yuan, and the working time is 180 yuan. The owner spent 279 yuan on the throttle maintenance project. In fact, the technician did not clean the throttle for the vehicle.

Take the cleaning of dry ice system as an example. This project mainly cleans up the carbon deposit in the engine combustion chamber. The operation is relatively simple. Add dry ice to the dry ice cleaning machine, then insert the nozzle of the cleaning machine into the engine combustion chamber, and turn on the switch to continue cleaning for ten minutes. Even the maintenance technicians shouted that it was too expensive. "Using that twice is 980, and the store earns too much." Although this project is expensive, many car owners still choose this project.

This article comes from car home, the author of the car manufacturer, and does not represent car home's position.