What models do GAC and FAW Toyota have respectively?

GAC's own brands include Chuanqi, GAC Changfeng, gac gonow, and joint venture brands Toyota and Honda, and there are many models. FAW Toyota owns many brands such as Reiz, Crown, Corolla, Corolla, Vios, Prius, RAV4, Land Cruiser, Prado and Costa.

Should GAC Toyota be better?

The products are different

FAW Toyota-Corolla EX, Corolla, Vios, Crown, Reiz, RAV4, Prado, Land Cruiser, Prius and so on.

GAC Toyota-Camry, yaris and Highlander, and imported FJ Cool Road Ze are also sold through GAC Toyota Network.

Toyota advocates the business philosophy of quality first in the world, and the reliability of its products is highly respected by consumers. However, statistics show that since 20 1 1, China Automobile Quality Network, the largest information collection platform for defective automobile products in China, has received 660 complaints from car owners about joint venture Toyota products. Although the absolute quantity is not very prominent, the absolute advantage in quality has been lost. Based on the analysis of the relevant data of Toyota's two joint ventures in China, we think it is necessary for Toyota (China) to review the production management system and after-sales service of FAW Toyota, because it is precisely because of the weak performance of FAW Toyota in the above aspects that it has held Toyota back.

Complaint: FAW Toyota accounts for nearly 90%, and Corolla is the protagonist.

As can be seen from the above figure, since 20 1 1, the complaints of FAW Toyota have accounted for nearly 90% of the total complaints of the two major Toyota. Judging from the distribution of complaints from the two major Toyota, FAW Toyota has a large number of complaints about many models, among which the compact model has the largest number of complaints, and the main problem is concentrated on the Corolla model; Secondly, RAV4 in SUV models has become the second "big family" complained by FAW Toyota. Among the complaints of GAC Toyota, the number of complaints about medium-sized cars is relatively large, which is higher than that of FAW Toyota except that MPV models are not comparable.

Complaint-to-sales ratio: The complaint-to-sales ratio of various models of FAW Toyota is generally high.

The number of complaints is on the one hand, but due to the uneven sales of different models, in order to truly reflect the universality of complaints of various models, China Automobile Quality introduced the concept of complaint sales ratio.

All the complaints with sales ratio exceeding 2/ 10000 are FAW Toyota, which is much higher than GAC Toyota. Corolla even reached the "high score" of110000, while Crown and VIOS both exceeded 5/ 10000. The complaint sales ratio of all models of GAC Toyota is less than 2/ 10000, which is rare among all brands. Although Camry has a high number of complaints, combined with its sales comparison, the data of 1.9/ 10000 is commendable among many brand models.

Quality problem: FAW Toyota engine is the most prominent.

From the quality point of view, FAW Toyota brand has the largest number of complaints, and all the data are much higher than GAC Toyota. Among all complaints, complaints about engines, gearboxes, braking systems, body accessories and electrical appliances are the most concentrated; Guangzhou Automobile Toyota has relatively many complaints except engines, body accessories and electrical appliances, and other complaints are in single digits.

1. Engine: Corolla engine may be defective.

Engine complaints are the most concentrated, among which Corolla's complaints account for 87% of FAW Toyota's engine complaints, and the problem should not be underestimated. Looking at the complaints of Corolla engine problems, it is found that the main problems are unstable idle speed and broken engine connecting rod. Complaints about unstable idle speed are concentrated. The main problems are high and low speed in neutral, and the tachometer swings back and forth, which often appears in the shift gap during driving. Although this situation is related to the dirty throttle, whether there are certain logical errors in the control program is also the key to solve this kind of problem. According to consumers, after this phenomenon, 4S stores will only let consumers clean at their own expense, and never explain this problem too much and find out the reasons.

The most serious problem of Corolla engine is the fracture of connecting rod, which directly affects the loss of people and property. At present, China Automobile Quality Network has received a complaint from 10 about the fracture of Corolla connecting rod. The problem vehicles are Corolla11and 20 12, and the vehicles basically only use about 20000KM, so this kind of problem is encountered.

Statistics show that Camry owners have more complaints about the engine problems of this model than other models of GAC Toyota. The main problem is oil burning, and the vehicles with such problems are mostly concentrated in model year 08. For a car that has been used for more than 5 years, the problem of burning oil is directly related to the wear and tear of the engine.

2. Corolla gearbox and clutch have the largest number of complaints.

As for complaints about engines and gearboxes, Corolla's complaints account for more than 90%. Based on the analysis of the details of the complaint, the main problem is still directly related to the speed instability. Consumers complain that when the vehicle steps on the clutch or shifts gears, the speed of the vehicle soars, which virtually increases the fuel consumption of the vehicle. In addition, there are also durability problems of gearbox oil leakage, abnormal clutch noise and other products in the complaint.

3. Steering system: abnormal sound fault of Corolla steering gear.

Although the number of complaints about steering system failures is small among the eight major systems, Corolla has become the "protagonist", accounting for 69% of complaints about FAW Toyota's steering system. Consumers reported that abnormal noise would appear in front of the vehicle when steering, which was determined by inspection to be caused by steering gear failure. Related vehicles will have such problems after being used for about 3 years, and the cost of replacing the steering gear is high, which invisibly increases the use cost for consumers.

4. Brake system: Corolla's brake is soft and abnormal.

In terms of braking system, Corolla's complaints account for 88% of all models of FAW Toyota, and the problems reflected by consumers are mostly soft braking and abnormal braking. Some consumers said that the braking distance of Corolla is too long, especially when driving at medium and high speed, which is easy to cause traffic accidents.

Although there are not many complaints about the brake system failure of FAW Toyota Reiz, it is found from the corresponding complaint details that most of the complaints are about oil leakage in the brake cylinder, which leads to brake failure. This problem directly affects driving safety and cannot be judged by the number of complaints. Whether there is batch problem in brake cylinder should be paid enough attention by manufacturers.

5. Body accessories and electrical appliances: FAW Toyota involves many problems.

Judging from the complaints of body accessories and electrical appliances, many models of FAW Toyota have a high number of complaints, among which Corolla, RAV4 and Crown are more prominent. The problems involved in Corolla are scattered, except that some car owners report that the water pump leaks antifreeze, and also involve many problems such as car paint and navigation. According to the consumer's verification, the vehicle produced by Toyota Corolla in June 5438+ 10, 2009 had a water pump leakage defect, but after Toyota redesigned a new water pump in June 5438+ 10, 2009, the problem no longer appeared, indicating that the problem was caused by design defects. However, the manufacturer did not recall this and there was no solution. Many consumers feel helpless in the face of such problems; The problems of RAV4 are concentrated, mainly reflecting that the flap gear at the air outlet of air conditioner is fragile, mainly related to the material, and the durability of the product is poor; Crown has two main problems, one is the cracking of the console panel of the odor meter, and the other is the abnormal sound of the air conditioner blower, which is also a product durability problem. Camry is a model with more complaints from GAC Toyota. The main complaints are related to the leakage of antifreeze from water pump, abnormal noise of exhaust pipe and decorative lights on doors. Among them, there are many complaints about water pump leakage of antifreeze, mostly involving 2008 models. The aging of water pump seals may be the culprit, and what is the relationship between this and 2009 Corolla water pump leakage remains to be further verified.

As can be seen from the above figure, at present, the most problematic vehicles of FAW Toyota were purchased in 2009-20 12, and the complaints of vehicles purchased in 20 1 1 year reached the peak. It is not difficult to see that there are some problems in the quality stability of vehicles produced by FAW Toyota since 2009. Combined with the problem period, FAW Toyota's complaints about quasi-new cars within half a year are particularly obvious. Such data is contrary to common sense and is enough to prove the quality of the whole vehicle or some defects. During the period of 1-3 years, there were quite a lot of complaints, which also showed that the quality and durability of some models were not satisfactory, which can be verified by RAV4 air conditioning system and crown center console panel.

The complaint curve of GAC Toyota vehicles in different years is relatively average, and the problem period is mainly concentrated in the use of vehicles for more than 3 years. Vehicles will inevitably break down in use, and the problems caused by aging and wear conform to the natural laws of vehicle use, and there are no obvious signs of abnormal quality. From the above analysis, the overall quality reliability of GAC Toyota is still relatively excellent. Especially in Highlander, there are only seven effective complaints since 20 1 1, which is very convincing compared with its market share.

Service attitude: FAW Toyota owners have great opinions.

As can be seen from the above figure, although the service complaints of FAW Toyota and GAC Toyota owners are not prominent in absolute number, FAW Toyota still occupies an absolute dominant position, and its service complaints account for 84% of the related complaints of the two major Toyota companies. There are only a handful of complaints about GAC Toyota's service problems. Such a big gap directly reflects the importance enterprises attach to consumers.

The most concentrated complaint of FAW Toyota is the service attitude, which is indifferent to consumers or turns a deaf ear to the vehicle problem, which is also the reason for the high complaint of FAW Toyota's service problem. FAW Toyota often has complaints about promises not being fulfilled and sales fraud.

In addition to complaints about service problems, we can probably see the lack of after-sales service after FAW Toyota received complaints from China Automobile Quality Network, which at least reflects FAW Toyota's indifference to consumers' opinions, which seriously deviates from Toyota's business purpose of exceeding global consumers' expectations.

Summary:

Based on the relevant data, China Automobile Quality Network draws the following conclusions on the overall performance of the product quality and after-sales service of the two major Toyota brands in North and South China (full score is 5 points for each item).

1, mass:

FAW Toyota: 3 points

GAC Toyota: 4.5 points

The overall complaint volume of FAW Toyota is high, and many systems such as engine and braking system are collectively complained. Judging from its sales volume, the proportion of complaints to sales volume has become a higher trend. However, the overall complaint sales rate of GAC Toyota brand is low, and there are no obvious quality and design defects. From this point of view, it can confirm the overall quality level of GAC Toyota. From the analysis of the time period of vehicle problems, it is found that FAW Toyota vehicles have a high probability of problems within half a year, and the problems mainly focus on the models purchased after 2009, so the reliability of quality is greatly questioned.

2. Services:

FAW Toyota: 2.5 points

GAC Toyota: 4.5 points

FAW Toyota always reflects the situation from consumer complaints or ignores consumer complaints, reflecting the problems in FAW Toyota's after-sales service. If enterprises do not pay attention to consumers' feelings, no matter how good the product quality is, it will be difficult to solve problems once they appear, which will bring great trouble to future use. GAC Toyota can actively solve complaints and attach importance to consumers' feelings, which is worth learning from FAW Toyota with an open mind.

Comprehensive score:

FAW Toyota: 2.8 points

Reasons: quality problems are concentrated, complaints are large, and after-sales service is slack.

GAC Toyota: 4.5 points

Reasons: the overall number of complaints is less, the quality and reliability are better, and the after-sales service attitude is positive.