Work in the power supply office of the great cold solar terms

Because of work, I often go to some grass-roots power supply stations for investigation, get in touch with many specific grass-roots affairs, and there are many grass-roots power supply employees. What impresses me is that most people are talking to me, a tripartite person, about how difficult it is to work at the grassroots level; In order to find out, I eat and live with them, work together, study rice together and repair together. ...

first part

Why is it difficult to carry out the work of grass-roots power supply station?

Through in-depth understanding and a large number of visits and contacts, I found that the difficulty of grass-roots power supply station work far exceeded my imagination: from the operation and management of the whole power supply station to a specific work event, it is not as easy as we said in the actual solution and handling process, let alone what a "standardization" can cover.

Reflections on a real case ......

A friend who works in a grass-roots power supply station once exchanged a specific question with me: In recent years, the government has encouraged farmers to build new houses and vigorously develop new rural construction. However, users in rural areas have insufficient awareness of electricity safety, which leads them to fail to take necessary electricity safety measures during construction and later electricity consumption, leading to many electricity safety accidents, and even some users build houses and construct under high-voltage lines, which has great security risks. Faced with these problems, it is difficult for them to effectively solve them by repeated publicity, door-to-door communication, and even asking the government to assist in communication, because the local villagers don't care about you at all, and the government is more likely to shirk its responsibility.

My suggestion is: before building a house, users should divide the necessary safe areas for electricity use and carry out necessary publicity activities for electricity safety; Take necessary preventive measures in the process of electricity use and installation, and publicize the safety of electricity use again; In the process of electricity use, regularly check the safety of electricity use and always emphasize the importance of safe electricity use; While strengthening publicity and taking necessary safety measures, we should also sign a letter of responsibility for electricity safety with users.

Personally, I think the series of suggestions I gave are very comprehensive. But after thinking about it, there will be some practical problems in the actual operation process, which is difficult to achieve. In fact, the advice given under ideal conditions is not operable, the things themselves are changeable, the objects are diverse, and the literacy of grassroots employees is uneven. Therefore, in the face of some very specific and complicated problems, we can only "analyze the specific problems in detail", which is by no means a seemingly reasonable suggestion that can be solved, let alone a standardized system or standardized operation!

Why is it difficult to carry out the work of power supply station? Is it an excuse for grassroots employees or is it really complicated? It is undeniable that there are indeed some grassroots employees who often complain that "the work is difficult to carry out" and will also find various excuses to "prove that the grassroots work is really difficult to do". However, through the field investigation and analysis of grass-roots power supply stations, it is found that this is not entirely a complaint or an excuse for everyone to carry out power supply work, but a practical problem existing in the majority of grass-roots power supply stations.

It's no exaggeration to say that among the 10 power supply employees, 8 think that grass-roots work is not easy to do, and the remaining two: one is very capable and can do everything well, and the other is super good-minded, regardless of anything. The basic work of power supply station is difficult mainly because:

Fact 1: although the unit is small, all kinds of work can not be less!

Power supply station is a grass-roots power supply unit. No matter from business development or operation management, it needs to be managed and operated according to the operation mode of the enterprise. We should not only face the business work, but also undertake the operation and management work, not only deal with specific affairs, but also build a team and spread the image; The affairs of the power supply station are all kinds of daily necessities, ranging from business indicators and strategies to trivial matters; I made an analysis according to the standardized management assessment standard of power supply station. If the management of power supply station is carried out in full accordance with the nine modules of standardized power supply station management, there will be hundreds of large and small affairs in power supply station.

Fact 2: Grass-roots work is more specific and complicated, and implementation is more difficult than expected!

Every work at the grass-roots level is concrete and practical. Take the specific work of meter reading and charging as an example. I have personally experienced the process of meter reading and charging, which made me deeply realize that grass-roots work is concrete, complex and diverse! This is true not only for meter reading, but also for grass-roots work such as emergency repair, line inspection, obstacle cutting, and publicity on rural electricity use.

The author personally experienced a "meter reading charge"

In a tutorial class, I followed the meter reader of the power supply station to read the meter early in the morning. The meter reader sent me by motorcycle. At first, he walked 10 kilometers of tractor-ploughing road, which made my ass hurt. When he stopped, I thought I should have arrived. As a result, I walked several kilometers of mountain roads on foot, and I had to walk where even a motorcycle could not go. It was already noon when we arrived at the stockade with only 10 households. He and I went door to door to copy the electricity meter. He was holding a rice book and carrying a small leather bag, while I was holding a branch 1 meter long to prevent dogs according to his request.

At noon, we had lunch at a farmer's house in the village. After dinner, the meter reader's eldest brother carefully checked the meter reading book and the cash collected. After counting, he and the farmer started a routine. After a short rest, we set off for a poor household in the village. He told me that this household's electricity bill is the most difficult to collect. "Either it is not paid, or it is more difficult every time. Because the government has identified it as a poor household, he thinks that the power supply station should reduce all his electricity bills, so it takes a lot of effort to collect their electricity bills every time." However, the day passed smoothly. The meter reading eldest brother handed out cigarettes as soon as he entered the door, and also helped to check all the wires at home. Although users are still muttering, they pay the electricity bill without saying much. He said that a colleague came to dawdle for a long time and didn't pay.

On the way back, I took a short mountain road, which happened to be the line-laying route in the village, but it was quite difficult to walk. He told me that every time I went to the village to copy, I would check the route by the way, which was also part of their work. After a day's work, we copied more than 10 meters and charged more than 300 yuan for electricity. When we got back to the power supply station, it was already dinner time. During the dinner, I reminded them that "the provincial company has explicitly banned the provision of collection services", and several colleagues laughed in unison. "Just like the place you went to today, there are more than a dozen such yards within the scope of our power supply station. We could have paid the fee in advance, but the villagers in this place are not very good at work, and there have been many misunderstandings about the electricity fee, so we should strictly follow the system of 1 month 1 day to avoid unnecessary trouble!

the second part

What is the realistic reason for the difficulty in power supply?

I often study various documents, specifications and standards of network and provincial companies, and find that the management standards of grass-roots power supply stations are very clear and detailed, and some even stipulate the details of how many instrument rooms and people are needed for a certain position. But these specifications are not so practical in grass-roots power supply stations, because the reality of power supply stations is like this:

Realistic reason one: the so-called job responsibilities only exist in documents.

In the power supply station, it is difficult to carry out the work strictly according to the post responsibilities, because there are too many jobs to be completed. If the work is completely assigned according to the responsibilities of each post, at least each post in the power supply station should have corresponding personnel, but it is difficult to achieve at present, and the staffing situation of most power supply stations is completely inconsistent with the actual work.

Realistic reason 2: One post with multiple functions is the basic requirement of power supply station.

In the power supply station, we often see multifunctional situations. He is not only a meter reader, but also a repairman. He wants to do information and do guest sales. This is the case with the staff of grass-roots power supply units, because only one post can satisfy the possibility of "being on top at any time", which is simply "knowing everything". Although the quality and comprehensive ability of employees in grass-roots power supply units can't be compared with those in government departments, there are certainly many aspects in technical ability, because this is the most basic requirement for grass-roots employees.

Realistic reason three: structural vacancy is a realistic and helpless problem.

Structural staff shortage is one of the important management problems of grass-roots power supply units. Most power supply stations have clearly stated that they are "understaffed", and according to the relevant norms of staffing, their manpower is sufficient. The main reason is that there is a problem with the talent structure. Talent must not be simply measured by "quantity", but depends on the matching between the efficiency of personnel and the actual workload of power supply station. In all the work of power supply station, the actual work is far more difficult than the design work, such as emergency repair work: the standard requires remote rural areas 120 minutes to arrive at the emergency repair site, but it is impossible for many remote areas to arrive in 2 hours. Moreover, in many power supply stations, there has been a situation of "green and yellow". "Old employees can't climb the pole, and young people don't want to climb the pole" is a true portrayal. In recent years, the rising turnover rate of young employees in power grid enterprises has intensified this phenomenon.

Realistic reason 4: Employee literacy fails to match the current management standards.

Having said that, I'm not saying that the quality of employees in grass-roots power supply stations is insufficient at present, but I emphasize that from the current management standards and requirements, most employees in grass-roots power supply stations are difficult to adapt or match. It is difficult to change the work style and work style handed down by power supply enterprises for many years. Many managers try to change the status quo through some methods, but all of them have little effect. The main reason lies in the mismatch between management standards and employee literacy. Either we can improve employees' literacy through practical and effective methods, or we can fully consider the basic characteristics of grass-roots power supply employees when formulating a series of management standards.

Realistic reason 5: Corporate culture has become an unrealistic spiritual food.

We found that most front-line employees of grass-roots power supply stations have a low degree of cultural recognition of the enterprise, and some people don't even have the most basic cultural cognition, and even have misunderstandings and prejudices about the enterprise culture. I once asked the grass-roots staff, "What is the service concept of State Grid Corporation?" She pondered for a long time and asked me doubtfully, "strive to surpass and pursue Excellence?" ...... For the employees of grass-roots power supply stations, their cognition and recognition of corporate culture is not optimistic, because their cognition of culture is still at the level of slogans, slogans, packaging and other forms. And they didn't deeply understand the corporate values behind the cultural spirit. Therefore, there is still a long way to go to unify the values, cognition and behavior of grassroots employees from the cultural level.

the third part

How to solve the problem of "difficulty in carrying out grass-roots work"

The work of grass-roots power supply station is complicated, concrete and tedious ... Besides, the reasons that lead to the difficulties of power supply station work include: talent structure, employee literacy, management ability, execution ability, corporate culture, etc. Solving the problem of "difficulty in going to work" in grass-roots power supply stations requires systematic promotion.

Avoid "seniority" when appointing managers.

Power supply station managers are the organizers and promoters of power supply station work, as well as the implementers and supervisors of work quality and standards. Therefore, the appointment of managers should adopt a fair competition mechanism, avoid seniority, encourage capable people to come up, and influence and change the current work status at the grassroots level by appointing a group of high-quality managers, so as to promote the strategy and management level of power supply enterprises to take root in grassroots units.

Management standards should not be "one size fits all"

All management standards should be fully combined with the actual situation of grass-roots power supply stations and the specific problems of power supply stations; To avoid unrealistic management standards, and even lead to the rejection and confrontation of grass-roots employees, we regard standardization and standardization as the most important management concepts of power supply enterprises, but we should also consider the "differentiation" of management. We don't advocate complete "personalized management", but we can seek common ground while reserving differences, as long as we can achieve the purpose of improving organizational efficiency.

The treatment of grassroots employees should not be "too grassroots"

Due to the development of social economy and the rapid rise of prices, the contradiction in the treatment of employees in power supply enterprises is becoming more and more prominent. Many employees said that "prices have gone up, but wages have not gone up much". In fact, compared with the previous income situation, the treatment of grass-roots employees has improved, but compared with the corresponding job levels in other industries, it really seems "too grassroots". Of course, the employee benefits mentioned here are not only the economic income of employees, but also non-economic benefits such as welfare treatment, spiritual encouragement and career development. These problems need to be solved step by step.

Corporate culture should not be "stiff"

Power supply station is the basic unit of power supply enterprise, the place where specific work is embodied and implemented, and the position where the strategy, concept and culture of power supply enterprise land and inherit; Grassroots employees' sense of identity and belonging to the enterprise is established through the landing of corporate culture. If grass-roots employees want to know more about, recognize and practice corporate culture, they must avoid the formalization and slogan of cultural landing. Only by pragmatic culture landing and inheritance can they establish their beliefs and overcome difficulties through culture, so that they will not be "afraid of difficulties."

Improving ability and quality to realize "stressing practical results"

Anyone who feels that the work is difficult to carry out is "difficult" because of his own lack of ability; Aside from all objective factors, the reason why employees in grass-roots power supply stations really feel difficult in their work is the matching of ability and quality with their jobs. To improve their ability and quality, it is necessary to solve practical problems in their work and make their ability "effective" so as to really improve their work efficiency.

Finally, it is said that grass-roots work is difficult to carry out. In fact, it is not difficult. As long as we can constantly improve our own ability, improve management deficiencies and solve practical problems, I believe that one day, the work of grass-roots power supply stations will become more and more smooth and efficient, and will be understood and recognized by everyone!

This article only represents the author's personal views. Welcome to participate in message interaction!