Excellent staff give six speeches in three minutes.

3-minute speech by excellent staff 1 First of all, on behalf of the general manager's office of the hotel, I would like to extend my cordial c

Excellent staff give six speeches in three minutes.

3-minute speech by excellent staff 1 First of all, on behalf of the general manager's office of the hotel, I would like to extend my cordial condolences to all the staff of the hotel. You have worked hard! Below, I would like to talk about the creation of a three-star tourist hotel:

First, the main problems:

1, the comprehensive quality of managers is not high, which is manifested as follows: First, the professionalism, dedication and sense of responsibility are poor, and the work standards are low. They just want to get by, don't work too hard, can't do big things, and small things are praised every day; Work is casual, and it can be pushed and delayed. Few managers will not do the work arranged by their superiors, and will deal with it if they really can't do it. Second, the work is not in-depth, not solid, willing to do superficial work, set an example, work is unreliable, encounter problems, and the departments and teams under their jurisdiction are inefficient and have many problems. They only practice singing, not working. Third, liberalism is serious. They don't talk at the meeting, but talk nonsense after the meeting, making irresponsible remarks to leaders and colleagues, playing two-faced, only studying people but not things. Fourth, weak sense of discipline, being late and leaving early, not asking for leave, not reporting, freedom. Fifth, we are lax in our studies. We don't study and study industry knowledge. We lack work experience and professional knowledge. We know nothing about the work we are responsible for. We think we are doing something and have no policy basis to deal with the problem. Sixth, the mass base is poor, they don't care about or rely on employees, they are unfair in dealing with people, and they love to put on airs, just as employees say, "The official is not big, and the incumbent is not inclined."

2. Poor service awareness. From managers to employees, there are different standards and ideas, and there is no real service-oriented operation mechanism. Even some people are seriously selfish, which greatly hinders the improvement of service level. First, it is impossible to be "polite, warm, cordial and friendly" to guests. Hotel front desk staff turn a blind eye to the guests, do not greet or smile, have low service efficiency, weak service consciousness, blunt language, dull expression and general attitude, and cannot be natural, cordial and enthusiastic in the service process; Second, indecent words and deeds, lack of professionalism. Most hotel employees stand, sit and walk in a way that does not meet the post specifications and requirements, and they lack professional manners. Bending tables and chairs, leaning against the wall, chatting together, walking among guests, and even getting in the way are all common things.

3. Teamwork is often superficial, and there is a lack of communication between the first and second lines. First, lack of initiative, develop the habit of relying on others and being afraid of taking responsibility; Second, prevarication, unwilling to do more; The third is individualism, unwilling to be the green leaf of others and unwilling to cooperate with others.

4. Lack of sense of ownership. Lack of sense of responsibility and love for the hotel, no concept of "the store is prosperous, I am ashamed", and I don't stop to report bad things when I see bad people.

5. The consciousness of saving for all staff is still too weak. Employees have not formed a good habit of saving water, electricity and solar terms, and there are many loopholes in management, which makes the hotel's property loss and waste, and the awareness of saving is not strong.

6. Weak safety awareness. The ability to deal with emergencies is poor, and some departments often have problems. Fundamentally speaking, it is still a problem of people and management.

7. Unfamiliar business skills and insufficient professional training.

When the room attendant opens the room door, he opens it directly with the key card without knocking or prompting. The setting effect of the auxiliary room is general, and the items are not positioned. The room attendant directly put the removed laundry on the disposable articles of the linen cart, which polluted the disposable articles on the cart. Restaurant waiters can't order names, can't change bone plates in time, and add tea, napkins and so on.

8, the middle strength is weak, management is not enough.

Some middle-level hotel managers don't understand the basic management knowledge of hotels, lack the proper management level and ability, and have insufficient understanding of tourist hotels. My behavior has been assimilated by the bad behavior of employees. Chatting with employees not only fails to fulfill the responsibility of managers, but also damages the image of the hotel.

9, the system implementation is not enough, personnel AWOL.

The assistant manager of the hotel lobby is nominal, and the phenomenon of getting off work is serious. Hotel welcome and bellboy settings are not clear. Most of the time, I didn't see the assistant manager and the bellboy in the lobby.

10, facilities and equipment maintenance is extremely poor.

In the three core parts of hotel rooms, catering and entertainment, the awareness of facilities and equipment maintenance is not in place, which is far from the corresponding star standards. It is necessary to make a maintenance plan for facilities and equipment to ensure that all facilities and equipment are in place.

All the above problems need us to attach great importance to, seriously study and completely solve in the future work.

(More wonderful articles from "Secretary Dont Ask For Help") The new "Star Classification and Evaluation of Tourist Hotels" will be implemented soon. The new standard puts forward higher, finer and stricter requirements for software services. All departments should attach great importance to it, carefully find out their own shortcomings, formulate rectification measures, improve management and service levels, create hotel characteristics and enhance hotel image. To this end, the hotel plans to create a three-star tourist hotel, and the plan is as follows:

1. Strengthen the training of middle managers and improve their comprehensive quality.

Middle managers are the backbone of the hotel, involving all departments of the hotel. The comprehensive quality of middle-level managers is directly related to the management level and service quality of hotels. Managers should be knowledgeable and professional. Therefore, on the one hand, hotels should strengthen the training and management of on-the-job middle-level managers, adopt the methods of persuading them to go out and inviting them in, broaden their horizons, keep pace with the times, accept new management thinking and methods, and abandon old, localized and backward management thinking and methods. On the other hand, it is necessary to strengthen the training of reserve backbone and talents to ensure the circulation of fresh blood in the hotel; On the other hand, it is necessary to introduce competition mechanism, implement competition for posts, and break the traditional management mode and employment mechanism.

2. In practical work, the hotel puts the "Star Creation" work and daily work in the same important position, which complement each other and promote each other. It also improves the service quality and promotes the establishment of a three-star tourist hotel in Oriental Rome. From April to June, 2006, in order to achieve the goal of creating a three-star tourist hotel, the hotel will carry out the "Oriental Rome is?" Home "quality service activities, standardize service terms, do dress related certificates.

3, highlight the key points, pay close attention to implementation

In the process of establishing a three-star tourist hotel, the hotel should always pay equal attention to the construction of material civilization and spiritual civilization, strive for good economic and social benefits, do the same arrangement, layout, inspection and implementation, adhere to the policy of "paying attention to both hands and being hard", and increase investment in spiritual civilization construction. The hotel will establish party branches, league branches and trade union seats. Focusing on the goal of "creating a star", we will further improve the hardware facilities, urge and rectify the irregular behaviors of hotel departments, and earnestly carry out the construction of software service projects around the goal of "creating a star":

(1), in accordance with the provisions of the national standard "Star Rating of Tourist Hotels" (gb/t 14308), strengthen learning, constantly improve, and organize personnel at all levels to conduct self-examination and rectification, which is in line with the national three-star standard. Conduct intensive training on "star service standard", service awareness and etiquette for all employees, and organize all employees to carry out business skill competitions. In addition, it also organizes employees to strengthen the study of rules and regulations, laws and regulations, enterprise rules and development plans. , in order to further standardize service behavior, improve service level, conduct monthly assessment, select personnel with excellent business skills to commend and reward, timely rectify the problems existing in star service standards, and strengthen training for those who fail the assessment.

(2) The hotel determines every Saturday as the star rating quality inspection day, and reports the problems found, and strictly requires all departments to carry out rectification.

(3) Improve the hotel management system and put the box on the wall in strict accordance with the regulations.

(4) During the establishment of the three-star tourist hotel, the city and county tourism bureaus were invited to inspect our store, and the problems raised by the city and county tourism bureaus were rectified in time.

With regard to the understanding of the work of establishing a three-star tourist hotel this year, our store has put the establishment work into the unit's agenda, closely focused on the working policy of "standardized management, brand building, strong marketing, and striving for benefits", centered on market demand, established "three consciousnesses" (that is, all-round sales consciousness, all-round cost consciousness, and whole-process quality consciousness), and implemented "three modernizations" (that is, procedures, standardization, and tabulation) in operation. Take the creation work as a comprehensive training for hotel staff, as a comprehensive maintenance of facilities and equipment, as a marketing of hotel products, and strive to build the hotel into a warm home for guests.

4, improve the organization, implement the division of responsibilities, to ensure the smooth development of the work. The hotel set up a leading group, headed by Wu Jinyuan, the executive deputy general manager of the hotel, and the managers of all departments as team members. The existing middle-level cadres were divided into several groups, which were responsible for learning and education, comprehensive coordination, service quality, cleaning and maintenance, etc. Publicize all creative processes, set up blackboard newspapers and special issues, and regularly publish creative situations. Establish a reward and punishment system. Time countdown, so that creative work in a planned, step-by-step and targeted.

Excellent staff 3-minute speech II. Leaders, judges and comrades,

Good evening. The topic of my speech is: Let youth burn in dedication.

There is a question that we humans have been thinking about, and that is what is the meaning of life? Different times, different countries and different nationalities have different answers. Understanding the meaning of life determines people's value orientation and action direction.

As young people in contemporary China and young employees of developing airport logistics companies, what is our answer?

Is it to earn more money and enjoy life to the fullest? Or through personal struggle, realize self-worth? What kind of life is the most meaningful?

My answer is: the latter, through personal struggle, realize self-worth.

I am honored to come to the airport logistics. As a cashier, I feel a great burden and responsibility on my shoulders. In this position, my job is to deal with money and figures. I must always maintain a high sense of responsibility and vigilance. Although the cashier's job is ordinary, it is an indispensable and important position in the company's financial work. As a financial officer, I always think that something is done and something is not done. Every sum of money paid by the company can only be reimbursed after the formalities are complete. As a cashier, I am responsible for the company and every money I pay. I have to go through collection, payment, posting, audit and so on every day. Looking at the normal operation of the company's funds through my efforts, I don't have to be practical in my heart. However, in the face of boring figures, sometimes reconciliation is only a few cents short, and it will take more than a day or two, and I will dream of reconciliation at night. I realized the ups and downs of cashier's work. I am convinced that no pains, no gains. Through dribs and drabs of work, my business skills have been improved, laying a solid foundation for future work.

The times are progressing and the society is developing. The era of knowledge economy is coming to us. Our country is not rich enough, and our enterprises are facing more and more severe challenges. Our young people are the hope of the motherland and the future of enterprises, shouldering the heavy responsibility of building a strong socialist country and a modern air transport enterprise. Times and enterprises have given us an infinite stage for youth, which is the best opportunity for us to display our talents and dedicate our youth. We should respond to the call of the times and enterprises to pursue, explore, create and contribute.

Of course, negative and decadent ideas will never become the mainstream of the times. Otherwise, the society will not progress, the country will not be rich and strong, and our airport logistics will not be today. Looking back on the glorious course of our great motherland for decades, several generations of builders have cast the glory of the motherland with their youthful blood. Wang Jinxi, the "Iron Man" we are familiar with, made the first oil injection well on the anniversary with the tenacious will and soaring drive of "I would rather live less than 20 years than win a big oil field". Yuan Longping, the "father of hybrid rice", has been engaged in rice hybridization all his life, which has played a great role in increasing grain production in China. They used their youth to complete the sacred mission entrusted by the * * * and the state, and their youth fire was blazing and radiated brilliant brilliance.

As a builder of airport logistics. You can't just put yourself in the narrow circle of "ego". We should take building a modern airport logistics company as our own responsibility, have a strong sense of responsibility and mission, and let our fiery youth burn for airport logistics.

Everyone is familiar with ostrovsky's words, "There is only one life. When I die, I don't regret wasting my time or doing nothing. "

Excellent staff's 3-minute speech 3 Dear leaders and colleagues,

Hello everyone! I'm He Zi Ning from the Design Institute. Thank you for your kindness. I won the title of "Top Ten Employees" in xx. I feel extremely honored and proud that the group company gave me this honor. I know this is the trust of the organization and the affirmation of my contribution to the gas industry in recent years. Here, first of all, I would like to express my heartfelt thanks to all the distinguished leaders and colleagues.

It has been five years since I came to the big family of gas group. Over the years, I have witnessed the great changes of the company over the years, and I am proud of its rapid development from the bottom of my heart. As for myself, I have gradually grown up with the development of the company. In recent years, I have been happy and distressed, but looking at my colleagues around me, their diligent and serious working attitude has calmed my restless heart. I also humbly learn from them, ask for advice, and do my work well.

I remember when I first came, I was assigned to an engineering company as a builder. Because I am a novice in project management, I am not familiar with construction technology and project management. I'm always a little overwhelmed. With the guidance and help of my leaders and colleagues, I worked hard to learn the knowledge of gas, stayed at the construction site every day to consult my predecessors and workers' masters, and strived to improve the project management level. Under the arrangement of the company, I successfully completed the construction tasks of medium-voltage pipelines such as Gongshang Road, Cui Wen Road and Qicun Road in the park and urban areas. He was stationed in Kunshan in xx, and was independently responsible for the operation of Kunshan project of engineering company. Successfully completed the construction of several municipal pipelines and industrial and commercial communities such as Xiaolin Road, Sunshine Century Garden Phase IV and Golden Harbor Phase III, and successfully passed the completion acceptance of Kunshan Gas Office. During my two years in the engineering company, I have made great progress in technology and management. Here, I would like to express my heartfelt thanks to the leaders and colleagues who have supported me!

Due to the job transfer, I entered the design institute in xx, with a new post and new job content. As an ordinary designer of the company, I always pay attention to the development of the company. In xx, in order to cooperate with the relocation of the company's South Ring Storage and Distribution Station, the dn400 medium-pressure pipeline over 7 kilometers of Dongfang Avenue needed to be designed and laid first, and I was assigned to take the lead in the design. Due to the road reconstruction of Dongfang Avenue, the terrain where the pipeline passes is complicated, including bridges, highways, rivers, brick factories, gas stations, temples and the wholesale market of South Ring Bridge. I have done a lot of on-site investigation, worked out the pipeline orientation scheme and laying scheme, and worked overtime to make a good plan. At present, in the project implementation stage, I keep close coordination and communication with Party A, the construction unit and the supervisor, listen to the reasonable suggestions put forward by Party A, the construction unit and the supervisor with an open mind, and make corresponding modifications to ensure the smooth progress and timely completion of the project.

Xx year is the peak period of the transformation and construction of medium-pressure pipe network in the park, with tight time and heavy tasks. Under the arrangement of the institute, it undertook the design task of medium-pressure pipe network reconstruction in the cbd area of the west of the park, such as Su Road, Su Hui Road, Xinghai Street and so on 10 road near 10 km. In the scheme design stage, I braved the heat and rode a battery car to survey the pipe position on the first line, worked out the crossing point, and made a carpet survey on the location of each medium-pressure branch pipe, the gas stop range of the residential area involved in the transformation, and the location of the temporary gas supply pipeline. In order to ensure that the renovation period will not be delayed, I often look at the construction site during the day, work overtime in the office until late at night, and hand in the design plan before the deadline required by the owner. In order to ensure safety and reduce the difficulty of construction, the schemes were compared many times on site, and the influence of construction area on traffic, the connection mode and position of new and old pipelines, the installation position of control valve and the gas stop range when new and old pipelines collide were fully considered. Especially in Su Xiu Road, there are many branch pipes and contact points, which need to be stopped for many times, which has a great impact. On-the-spot investigation and comparison plan takes the most time, so that people ride the company's battery car on Su Xiu Road and think how the gas group's line inspection work came to the park. After many times of communication and optimization, the transformation design scheme successfully passed the internal review of Hua Gang Company and the review of the Park Planning Bureau. At present, 70% of the renovation and ventilation work has been completed, and the blue flame beating in the kitchen rooms of thousands of families warms every family and me, which strengthens my belief of continuous progress.

Although I was rated as "Top Ten Employees", I know there are still many things I haven't done enough, especially after entering the design industry, and there are still many things to learn. I will continue the advantages of my efforts, at the same time, speed up the pace, learn all kinds of work skills from my predecessors with an open mind, and do every job well. This honor will spur me to make continuous progress and do better. I firmly believe that no pains, no gains. I will seriously accumulate experience from the dribs and drabs of my work, constantly improve my work skills and lay a solid foundation for my future work.

& gt& gt& gt For more details, please see the three-minute speech by outstanding employees on the next page.