How to make opening remarks in telemarketing

Telemarketing with telephone as the main means of communication is usually a mode of active sales by telephone. The following information is carefully collected by me. Let me share it with you and enjoy it.

How to make opening remarks in telemarketing

Background:

1, I'm going to practice soon, and I'm looking for an asset management company around the school, which is small in scale;

2. When I was in the marketing department, I started from training, and the first month was telemarketing, but I didn't know what to do. I'm a little introverted. My first impression is indifference, but it's not.

Question:

1, how to break the ice quickly?

Blue light rain reply:

1, problem analysis

Telemarketing is very difficult for college graduates. Besides, you said you were a little introverted, giving people a feeling of indifference. Maybe it's cold outside and hot inside.

Although you have a heart to communicate with others, you are not good at expressing yourself, so this is the taboo of your telemarketing. However, as many shortcomings as there are, there are many advantages. This is a kind of motivation to encourage you to change from now on.

2. The solution to the problem-the sales of Xiaobai increased rapidly.

A. Marketing Pure White can search online for marketing knowledge and marketing cases about asset management, with the order of 100. If you learn from experts at any time, you can get started quickly.

B, through the company's training, plus online listing, I also learned about the knowledge of the electricity sales industry. Can I pretend to be a customer and call a company in the same industry?

In this way, we can quickly understand how competitors do telemarketing, and the number of such phones is also in the order of 100. Copy the dry goods as soon as you catch them. We can learn from what our opponents have done well, and we can avoid and improve what our opponents have done badly.

Remember one thing: if you want to grow up quickly, you must learn from experts and be good at learning from experts. These are the two fastest ways to start.

C, to do sales in the company, the first thing is to be a man.

In order to improve the relationship with colleagues, we should be diligent, help our colleagues get water and things, help them enthusiastically, let colleagues feel your love and treat them as customers.

D, often discuss sales issues with colleagues.

Before chatting, make a list of the problems you want to solve, and recite them several times in private, so that you can say them naturally when chatting, and don't waste chatting time.

Old routine: remember to learn more from the company's sales experts, but how can you let the experts teach you? "I tell you everything 1" once shared a trick-attacking with sugar-coated shells. Usually, we should do more work for sales experts, give them special care, and become brothers who talk about everything with them. In this way, you can not only learn from experts in person, but also make a good brother.

Keep a sales diary every day.

Summarize what you have done well, grasp what you have done badly, write well, and use different colors to facilitate timely inquiry.

F, do sales, should have the spirit of hard work.

The number of calls every day must be guaranteed. Only by ensuring the quantity can more customers be screened out. There is a big difference between making 30 calls a day and making 300 calls.

G, daily data summary.

Every day after work, we should summarize the telephone calls of the day, classify customers into three categories: A, B and C, screen out high-quality customers, give priority to customers with high intentions, greet customers by phone from time to time, and only talk about their family situation, economic situation, education and personal hobbies. , combined with weekend SMS greetings, solar terms blessings, etc. But we should be vague about our sales proposition. The more vague our sales proposition is, the clearer our customers will be. After a long time, their feelings will deepen. It is natural that customers will regard you as a trustworthy person and will take the initiative to ask about your products.

3. How to break through the psychological barrier of language?

You are introverted. You may be a little timid during the phone call, and your voice will become smaller. When customers ask questions, you may not be able to play normally. Therefore, you still need to break through your thinking and dare to speak out. Then, after reading the following questions and answers, you can make a breakthrough:

Q: If we sell to customers, what are the two outcomes?

A: Either the customer buys it or the customer refuses it.

Q: What are the benefits for customers?

A: His assets will appreciate, his money will increase, and his whole mood will be better. ...

Q: If customers buy it, what benefits will it have for us?

A: We will make money at 1; 2, will be more confident; 3. Learn trading experience; 4. Grasp product knowledge more firmly; 5, increase the opportunity to exercise eloquence; 6. Get praise from leaders; 7. Being recognized by colleagues; 8, customers make money, will come to thank us; 9. It will make parents proud of us. ...

Q: What will we lose if our customers don't buy it?

A: There seems to be no loss.

Q: If customers don't buy, what will we gain?

A: 1, you will also learn sales experience; 2. Grasp product knowledge more firmly; 3, get the opportunity to exercise eloquence; 4. The leader will think that I am a hard-working employee; Colleagues also agree. ...

To sum up, as long as we sell it, no matter whether customers buy it or not, we will have great profits and almost no losses!

Q: What if we don't sell it? What did you get?

A: Nothing!

Q: What are the disadvantages?

A: 1, wasting time; 2. I will never grow up; 3. The leader will be disappointed in me; 4, feel sorry for work; 5. There is no way to bring changes to customers; 6. After a long time, customers will leave; 7. Sorry parents ...

So we do sales not to let customers buy, but to improve my own ability. Of course, it is better for customers to place orders! Clients are just the object of my practice. Whether they buy or not is only good for me, so they can sell without any psychological burden!

4. Sales tricks.

We make hundreds of phone calls every day. After a long time, customers refuse more, which will affect our mentality and mood more or less. What should we do at this time?

At this time, you can calculate an account. Suppose you make 100 phone calls every day, and the monthly bill is 50,000 yuan, and you get a commission of 5,000 yuan, which is 5,000 yuan ÷( 100 phone calls/day ×22 days) =2.27 yuan/phone. In other words, whether there is a bill or not, you will have 2.27 yuan. Knowing this is of great benefit to us to overcome difficulties and pick up the phone again decisively. This is a kind of spiritual encouragement to ourselves, which is very valuable.

The content of the sales speech

Dear comrades:

Hello everyone!

The annual leave is over. The new year has begun, and for our real estate, it is about to turn a new page and continue to write a new chapter.

The new year will be a new situation, new challenges and new requirements. We are faced with new tasks, new opportunities and new challenges. It is worth noting that while affirming the achievements, we should also face up to the existence of various problems. Specifically, it can be summarized as follows:

1. Property management: Good property management is better than after-sales service, which is directly related to our image in society and affects the long-term development of the company. Therefore, building brand property will become the focus of property management companies in 2008. Last year, several important problems appeared in property management companies:

(a) The high mobility of personnel makes it difficult to recruit professionals.

Last year, nearly 120 employees left their jobs, which is equivalent to an entire property company. The high mobility of employees will inevitably bring a series of problems: on the one hand, it will increase management costs such as recruitment fees and training fees; On the other hand, it will make the internal business process unable to continue effectively and make some work unable to be carried out effectively. Therefore, in view of this problem, property management companies must analyze the main reasons for employees' resignation in a comprehensive and detailed way, take comprehensive and effective measures in time, strive to improve the sense of belonging and cohesion of internal employees, show more care, let employees feel the warmth of home and reduce employee turnover. At the same time, through various channels and ways, recruit excellent property management talents to ensure the sound development of property management companies.

(2) There are still loopholes in safety work.

Due to the small number of security personnel and high mobility, the professional quality needs to be improved. In terms of decoration, management, access control and other security precautions, all procedures should follow the principle of "humanization and service" and take into account the purpose of ensuring safety. It is necessary to further strengthen the inspection of the entrance and exit of the community. In this regard, next year, we should start with the quality of personnel, strive to establish a more perfect comprehensive security system, and do a good job of "fire prevention, theft prevention and man-made destruction prevention" to ensure the safety of the community.

(3) Internal management and workflow need to be further improved and standardized.

At present, under the guidance of ~ ~ consulting company, the internal management and related business processes of property management companies have basically established a management framework, but there are still many shortcomings and needs to be improved. For example, the relevant business processes, work guidelines and service guidelines within the property management company are still not perfect; Management's guidance to front-line employees is not high; Insufficient service awareness of employees. As a result, the community owners are dissatisfied with the property management work, and their dissatisfaction is constant. Therefore, property management companies should start from the service concept of "service is to satisfy customers", "owner first, service first", emphasize the importance of customer work, strengthen internal management, further improve internal work processes and work guidelines, strengthen employee education and training, and seek breakthroughs in practical work.

(4) The income-generating capacity has been further improved.

Although some personalized service projects were launched last year, they are currently limited to internal customers, and there is no obvious advantage compared with other peers in the society in terms of price and service level, and the functions of the club have not been fully exerted. These problems need to be actively explored and solved next year in order to make good use of existing favorable resources and improve income-generating capacity.

Second, the internal management of the company.

(1) is to further improve the company's rules and regulations and refine the management process. Strictly implement the company's rules and regulations, gradually integrate with the standardized management system, further clarify the internal division of labor and responsibilities, establish a smooth channel for uploading and issuing, unite and cooperate with everyone, and standardize the orderly work order, which is conducive to the smooth development of all work.

(2) Strengthen team building and strive to improve the quality of employees. First of all, we should further strengthen employees' ideological work, promote the change of employees' ideological concepts, strive to actively change their work style, arrange employees' study in time for all employees, provide a communication platform, establish a learning atmosphere within the company, continuously improve the overall quality of employees through training and study, meet the development needs of the head office, build an efficient and pragmatic enterprise team as soon as possible, and provide excellent human resources guarantee for the company's development.

Third, project management.

Strengthen project management and refine the work plan. Actively strengthen the management of construction units and decompose projects.

Clarify the work content, work difficulties and working hours at each stage, adopt the method of subsection control and responsibility to people, and truly realize the four principles of "someone is responsible for everything, someone is supervised, there are rules to follow and evidence to check". Strict requirements for project safety, quality and progress. Severely rewarded, fully mobilized the enthusiasm of the construction units and supervisors, played their potential, and gradually synchronized the management of each construction unit with our company; Actively communicate with the construction unit, understand the difficulties of the construction unit, eliminate the difficulties in the work in time, and promote the project construction, thus ensuring the smooth completion of various tasks with good quality and quantity on schedule.

My speech is over, thank you!

Sales opening remarks

First of all, I would like to say hello to my dear colleagues on this sunny and vibrant morning. Good morning everyone. It's an honor to hold this morning meeting for you. First of all, I want to introduce myself. I hope everyone can remember me. While remembering me, I would like to be the best friend in life and the happiest partner in my career!

In the next time, I will tell you an inspiring story. I hope my colleagues will be inspired after listening. The name of this story is flying spider.

Faith is a never-ending force. When you believe that you can succeed, you will succeed. One day, I found a black spider making a big net between two eaves in the backyard. Can spiders fly? Otherwise, from this cornice to that cornice, there are more than ten feet wide in the middle. How is the first line pulled? Zhufu network

Later, I found that the spider took many detours-starting from a cornice, knotting, walking down the wall, climbing forward step by step, carefully raising its tail to prevent the spider silk from touching the sand or other objects on the ground, walking through the clearing, then climbing up the opposite cornice, almost at the same height, and then tying the spider silk tightly, and so on. Tip: Spiders can't fly, but they can make webs in mid-air. It is a diligent, sensitive, silent and tenacious insect, and its net is exquisite and regular, with Zhang Kaicheng gossip shape, as if with the help of God.

Such an achievement reminds people of those who are taciturn and some hidden wise men. Then, I remembered that a spider can't fly, but it still weaves a web in the air.

Miracles are caused by persistent people. Thank you, that's the end of my speech!

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