What is the stewardess's smile etiquette?

What is the stewardess's smile etiquette?

First, take the initiative to smile

As a mature or well-trained flight attendant, while making eye

What is the stewardess's smile etiquette?

What is the stewardess's smile etiquette?

First, take the initiative to smile

As a mature or well-trained flight attendant, while making eye contact with passengers, first smile at each other and then open your mouth to express welcome and talk, which will give people the impression of being polite and enthusiastic, and will actively create a friendly, enthusiastic and favorable atmosphere and environment for their service, thus winning each other's satisfaction. When making eye contact with passengers, if the other person smiles first, the flight attendant must smile back immediately.

Second, a natural and generous smile.

When smiling, flight attendants should be natural and enthusiastic, and it is best to smile with eyes, so as to appear cordial, sincere, enthusiastic and generous, and make passengers have? Feel at home? This feeling. Don't show too much color, posturing and blunt response.

Third, the smile in the eyes

Whether a person laughs happily or sincerely can be found in his eyes. For example, the smiles of models, actors and artists all over the media are frequently exposed, and their beautiful smiles can appear in front of the camera in an instant. However, although these smiling faces are also beautiful, they are often not touching and affectionate. Why? You can try to cover the lower part of their eyes, and you will find that the eyes on their smiling faces are very cold.

Fourth, a sincere smile

The stewardess's smile to the passengers should be from the heart. What is the purpose of smiling? This is to welcome guests and show their image and manners. Therefore, smile sincerely, welcome passengers sincerely, and show yourself truly, so that passengers and themselves can be happy and comfortable.

Five, a healthy smile

Smiling should be healthy and sincere. When you are in a bad state, even if you smile, it will give people an unnatural feeling. As for when you look sick, tired, or smiling, your teeth are dirty, untidy, and even smelly, it is even harder to make a good impression. To take advantage of every opportunity to do physical exercise, a good figure and image is 1, and the rest is 0. Only 1 exists, and the rest are meaningful.

Sixth, the best time and maintenance.

At the moment of eye contact with the guests, the flight attendants should look at each other and start smiling. At this time, the flight attendants should look directly at the passengers, be calm and confident, don't squint at the passengers, don't look around, don't whisper, and don't feel shy. The best time to smile is not more than 3 seconds, too long will give people a fake smile or impolite feeling. Pay attention to the natural action of smiling face, and avoid sudden hard lifting, otherwise it will scare away passengers.

Seven, equal treatment

Passengers vary widely, but? Are all the guests here? , must be treated equally, not by differences in appearance, by subjective goodwill, different treatment. All foreign guests, domestic guests, local or foreign passengers, male or female passengers should be treated equally, and they should all be treated with a smile. Don't judge a book by its cover.

Eight, smile every day

For flight attendants, smiling should be a natural and habitual expression. Therefore, we should keep our habit of smiling every day. If we are happy today, we should not smile; If we are unhappy, we should not smile. If you want to enter this job, you can get rid of all personal worries, anxieties and unhappiness, cheer up and serve the passengers enthusiastically. With good smiling habits, smiling service can enter a new realm.

Smiling, everyone can, is the most common expression and the most mysterious expression. It surrounds us and enriches our lives. As flight attendants, we need to smile at the passengers, and smiling is also the most emphasized in the service details. Really? Smile, okay? This can't be measured by showing a few teeth, which requires us to really understand the meaning of a smile.

Smiling is an attitude. The most important thing in the service industry is to make customers feel the kindness and enthusiasm of service personnel, and make people feel at home. Smiling is the simplest and most direct way. As a flight attendant, the plane is like our home, the cabin is like our home, and every passenger is a guest at home. Imagine if there were guests at home, how would we receive them? I think it must be smiling. Prepare rich fruits and food to entertain guests. This is an attitude! On the plane, we should also adopt this attitude and show our enthusiasm with a sweet smile.

Smile is a language. Walking on the road, when you meet the eyes of strangers, a faint smile will bring us closer. Although I don't know you, although I don't talk, your smile seems to say? Hello? Your smile seems to say. Nice to meet you? This is the language of smile. The service industry faces many strangers every day, and we can eliminate each other's strangeness with smiles on our faces, giving customers a kind feeling and a caring feeling.

Smiling is a courtesy. A polite person, the flower of smile will always bloom on his face, making people who come into contact with him feel kind and happy. In life, if everyone always has a smile on his face, it will make people feel harmonious and peaceful, and social life will become beautiful and harmonious. Similarly, in the cabin, if we always smile at people and passengers can smile at us, the whole cabin will become very harmonious and the journey will be very pleasant.

Smiling costs nothing, but the effort is priceless. It enriches the life of the receiver, but it will not make the giver poor. It only happens in an instant, but it will last forever. Smiling brings happiness to family, comfort to work and tacit understanding to friends. Smiling frees people from depression and frustration, and heals the painful mood. No money can buy it, but once it is given, it is priceless. Smile at people, giving will make others happy and bring you endless happiness.