What should the supervisor do?

Taking the online store operation supervisor as an example, the main work contents are as follows:

1, responsible for the operation and management of the company's shopping malls and stores.

2. Be responsible for the daily management and coordination of customer service, design and warehouse, and guide and evaluate customer service.

3, responsible for the optimization of the store, including baby title, baby description, page design, classification design, etc. , improve the conversion rate.

4. Data analysis: analyze the sales volume, visits and quantity of goods of the store, and guide the formulation of the company's product strategy, sales and promotion plan.

5. Plan, formulate and implement promotional activities. Follow up publicity activities and constantly optimize the scheme.

6, according to the company's products, formulate the corresponding promotion plan.

7. Ask the customer service staff about the product sales and customer satisfaction in time, and find out the problems in the product sales process in time and correct them.

Job requirements of online store operation supervisor

1, more than three years working experience in Tmall stores, experience in brand flagship stores and franchise stores is preferred;

2. Be familiar with the operation and promotion mode of Taobao shop platform, and be able to formulate relevant plans, and be able to independently complete the product management process of Taobao platform;

3. Familiar with the e-commerce platform, especially the operation of Taobao and the use of various other marketing tools, and familiar with SEO promotion;

4. Have certain team management experience, which can fully mobilize the enthusiasm and creativity of employees and improve efficiency.

5, proficient in Taobao's marketing rules, familiar with Taobao members' shopping habits and shopping psychology;

6. Good planning, promotion and project execution skills.