Regulations on supplier quality management

Regulations on supplier quality management

Introduction: In order to ensure and improve product quality to meet the needs of management and market, and improve product quality management system, quality-related management regulations are formulated. Here, I would like to give you some information about supplier quality management regulations, hoping to help you.

1 purpose

The quality of spare parts provided by suppliers directly determines the quality and cost of enterprise products to a great extent, and affects customers' satisfaction with the enterprise. The products and services provided by suppliers play a very important role in the development of enterprises. Therefore, strengthening the quality control of suppliers under the principle of mutual benefit and win-win has become an important way for enterprise quality management innovation. Supplier performance evaluation is an important content of enterprise supplier quality control, and it is also the basis and premise of supplier dynamic management. Through scientific and fair performance evaluation, it is very important to classify suppliers' performance and take corresponding measures to motivate excellent suppliers and eliminate unqualified suppliers, so as to promote suppliers to improve product quality and supply enthusiasm and establish good and stable supplier relations.

This standard classifies suppliers from the perspective of supplier quality management and establishes a set of supplier performance appraisal system. This standard aims to steadily improve the quality of suppliers' products, reduce the company's procurement risks, and gradually establish a stable, long-term and good strategic cooperative relationship with suppliers.

2 Scope of application

Applicable to the company's selection, identification, evaluation, assessment and encouragement of all suppliers or suppliers providing labor services to the company. 3 Definition of terms

3. 1

provider

Organizations or individuals that provide products or services (such as manufacturers, wholesalers, retailers, etc.). ).

3.2

Outsourcing parts

Companies purchase mature products in the market according to technical standards and norms provided by industries or other enterprises.

3.3

Cooperation part

The company provides design drawings or technical requirements and entrusts other enterprises to process products.

3.4

Supply section

The company's service department responsible for material supply includes the production department that supplies purchased mechanical parts and the comprehensive office that supplies the rest materials.

3.5

After-sales service department

The service department in charge of after-sales management in the company, the sales department is the after-sales department of CCD project, and the quality department is the after-sales department of other projects in the company. When the product needs on-site service, the product development department applies to the production department for dispatching after-sales debugging personnel. In this sense, the production department is also one of the after-sales departments.

3.6

Product Development Department

The company's project departments responsible for new product research and development include CCD I, CCD II, Electrical Department, Mechanical and Electrical Department and Technical Department.

Four responsibilities

4. 1 Deputy General Manager

4. 1. 1 Responsible for approving the list of qualified suppliers;

4. 1.2 is responsible for the approval of R&D procurement requirements.

4. 1.3 determine the members of the on-site audit team and appoint the audit team leader.

4.2 Purchasing Department

4.2. 1 Responsible for organizing primary selection of suppliers and participating in supplier performance evaluation;

4.2.2 Responsible for the implementation of procurement.

4.3 Product Development Department

4.3. 1 Be responsible for preparing the technical standards of purchased materials, assisting the procurement personnel in the primary selection of suppliers, and preparing the R&D procurement requirements;

4.3.2 Participate in on-site audit and supplier evaluation of product-related suppliers.

4.4 Production Department

4.4. 1 Be responsible for issuing production and procurement plans and assessing the implementation of the plans;

4.4.2 Participate in on-site product audit and supplier evaluation of suppliers;

4.5 The after-sales service department participates in the daily performance evaluation of suppliers.

4.6 Quality Department

4.6. 1 Responsible for approving candidate suppliers and applying for qualified suppliers;

4.6.2 Participate in on-site product audit and supplier evaluation of suppliers;

4.6.3 Compile and dynamically manage the list of qualified suppliers and establish supplier files;

4.6.4 Be responsible for the organization and management of sample test, inspection and supplier evaluation;

4.6.5 Responsible for product quality acceptance.

4.7 The supplier shall provide qualified products according to product requirements, be responsible for manufacturing products, deal with product quality problems in time and implement continuous improvement.

5 main contents

5. 1 supplier importance classification

According to the Management Measures for Quality Control of Outsourcing Parts, the parts are divided into one, two and three categories. Accordingly, suppliers are divided into Class I, Class II and Class III material suppliers.

5.2 Supplier Performance Evaluation

According to the importance of purchased materials to products, at present, suppliers are only evaluated according to the first and second types of materials supplied.

The purpose of supplier performance evaluation is to evaluate the results of suppliers meeting the requirements of enterprises, affirm excellent suppliers in time and eliminate unqualified suppliers. Using the data accumulated in the process of cooperation with suppliers, the supplier is evaluated comprehensively on a regular basis, and the performance of suppliers is rated according to the evaluation results.

5.2. 1 Main indicators of supplier performance evaluation

5.2.2 Supplier performance evaluation method

1) During each evaluation every quarter, each scoring department records the deduction items of each supplier according to the evaluation rules in table 1 to form a departmental supplier performance evaluation record table;

2) At the end of each quarter, each scoring department will send the Supplier Performance Evaluation Record summarized by the department to the Quality Department;

3) The Quality Department completes statistics and summarizes the Company-level Supplier Performance Evaluation Record Form according to the deduction records provided by various grading departments. In the process of sorting out, if there is a big deviation between the deduction and the actual situation, the Quality Department has the right to confirm and verify with the relevant grading departments.

4) According to the score of the record form, the suppliers are graded and evaluated to realize dynamic management.

5) Every year, each department reviews each supplier according to the Annual Comprehensive Scoring Table for Suppliers, and the review records are filed in the Quality Department.

5.2.3 Dynamic scoring of supplier performance

According to the performance evaluation of suppliers, all suppliers can be divided into four grades: A, B, C and D.

1) A-level suppliers: performance evaluation score? 90 points, is an excellent supplier. Can it be developed as a company? Strategic partner? Our suppliers have long-term and stable ability to provide high-quality products. For Class III excellent suppliers, we can encourage such suppliers to maintain or improve their supply performance by increasing the proportion of orders and adopting a shorter payment cycle. For the first-class and some second-class excellent suppliers, if possible, we will seek opportunities for further cooperation and improvement with suppliers from the perspective of overall optimization of business processes.

2) Grade B supplier: the performance evaluation score is 80~90, and it is a good supplier. It can better meet the requirements of enterprises and has relative stability.

Ability to provide qualified products. If it is a class I supplier, its performance must reach at least class B; For the second-tier suppliers, it shall ensure that

At least one supplier of a product has reached grade B.

3) C-level suppliers: performance evaluation scores? 70 points, is a qualified supplier. Can meet the current operation requirements agreed in the contract and have the ability to provide qualified products stably. If the performance of Class I supplier is only Grade C, the supply will be suspended, but it can be used as an emergency alternative supplier; If the performance of secondary suppliers is Grade C, their supply ratio will remain below 40%.

4) D-level suppliers: cooperation with unqualified suppliers will be suspended and replaced by better suppliers.

5.2.4 Dynamic management of suppliers

According to the different performance of suppliers, the suppliers are graded and evaluated, and then the suppliers are dynamically managed according to the number of designated suppliers of enterprises. See Table 2 for specific implementation.

Regardless of the fixed-point situation, class D suppliers should be eliminated in time.

During the evaluation period, the relevant departments may apply to the Quality Department for elimination of suppliers in any of the following circumstances.

1) The supplier did not reply to the quality feedback question within 2 working days and did not take any measures;

2) The product has serious quality problems, causing serious economic losses to the company;

3) The quality of supply deteriorates sharply, or a major quality accident occurs;

4) The purchase contract cannot be strictly performed.

After the above-mentioned situation occurs, after being verified by the Quality Department and approved by the company's senior leaders, the Quality Department will issue a Notice of Revocation of Suppliers to cancel its supplier qualification, and notify the purchasing department, production department, finance department and other relevant departments to implement it. And delete it in the ERP enterprise resource management program. The elimination results are included in the supplier evaluation file.

5.3 Supplier's documents

From supplier primary selection to supplier evaluation to supplier performance evaluation, the following quality records are formed and kept by the quality department. Before payment, the financial personnel can confirm with the quality department whether there is relevant information of the corresponding supplier, otherwise, the payment plan can be suspended until the relevant information is ready.

1) list of qualified suppliers

2) Application form for supplier inspection, together with a copy of business license, enterprise profile and qualification certificate, etc.

3) Supplier's sample inspection report

4) Supplier performance evaluation records (multiple copies are allowed)

5) Supplier's product on-site audit plan (if any)

6) Supplier's product quality audit report (if any)

7) Deduction Record Form for Supplier Performance Evaluation (there may be multiple copies)

8) Ex-factory inspection report (when the first batch is delivered)

9) Supplier's cancellation notice (if any)

10) supplier's annual comprehensive score sheet

1 1) Other relevant information.

5.4 Supplier Quality Responsibility

5.4. 1 According to the national regulations on product quality responsibility, the supplier and the buyer sign a product quality agreement, specifying the product content, acceptance standard, acceptance method and quality responsibility.

5.4.2 The supplier shall be responsible for the quality of the products it manufactures, and handle and solve the product quality problems in time, including those found by the end users. And bear the compensation for quality loss according to the quality responsibility.

5.4.3 If the rework or disposal expenses caused by serious problems in the supplier's supply quality are verified to be the fault of the supplier, the supplier shall bear the corresponding economic compensation responsibilities.

5.4.4 If the products provided by the supplier can't meet the quality requirements of the contract, they shall be returned in principle, and evaluated in three ways: quality discount, quality compensation and quality punishment according to the size and influence degree of quality loss, and handled according to legal procedures when necessary. Relevant punishment regulations shall be implemented in accordance with Management Measures for Quality Control of Outsourcing Parts.

5.4.5 All quality discounts, quality compensation and quality penalties shall be implemented after the review of nonconforming product procedures according to the nonconforming product handling sheet, and the buyer shall notify the supplier.

5.5 Supplier Quality Management Mode

5.5. 1 The supplier shall carry out the ex-factory inspection in strict accordance with the relevant provisions of quality inspection, and provide the completion inspection records when the products are delivered. Without inspection record or factory certificate, the acceptance formalities shall not be handled.

5.5.2 The supplier's inspection records must be true and objective, be responsible for the authenticity of the inspection records provided, and shall not provide false records. In the process of product acceptance, the company's inspection and acceptance personnel will verify the inspection records provided by suppliers.

5.5.3 For suppliers with unstable and poor quality, the Quality Department will promptly notify the suppliers of the handling opinions in the form of Quality Problem Information Feedback Sheet.

5.5.4 In case of major quality problems or repetitive quality problems in the installation and use of the supplier's products, the Quality Department shall notify the Purchasing Department in writing to suspend the supplier's business, make rectification within a time limit, and give corresponding economic penalties as stipulated in the document.

5.6 Preferential policies for suppliers

5.6. 1 If there are general defects in the quality of the supplier's products, the inspection records shall be made truthfully and the acceptance personnel shall be informed actively. After examination and confirmation, in principle, it can be accepted in concession, without quality discount and penalty.

5.6.2 For A-level suppliers, enterprises shall give priority to meet their supply according to their production capacity, and the supply shall generally not be less than 50% of the procurement plan. When trial-producing new products, priority is given to A-level suppliers.

5.6.3 The supply quantity of B-level suppliers is generally not higher than 50% of the procurement plan. Generally, the supply of C-level suppliers is not higher than 30% of the procurement plan.

5.6.4 The financial priority payment system shall be implemented for A-level suppliers, and the reserved quality deposit shall be paid within three months after the products are delivered and used, and it shall be implemented after special circumstances are approved by the leaders.

5.6.5 Give priority to providing technical support for quality management system certification for A-level suppliers.

5.7 Others

5.7. 1 Matters not covered in this method shall be implemented according to other relevant company procedures and documents, and shall be settled through negotiation in special circumstances.

5.7.2 The Quality Department is responsible for drafting and interpreting these Measures.

6 Relevant/supporting documents

Procurement Control Procedure, Work Procedure for On-site Audit of Supplier's Products and Management Measures for Quality Control of Outsourced Parts.

7 quality records

A7.4-0 1

A7.4-02

A7.4-03 Supplier Survey Application Form, Supplier Sampling Inspection Report and Qualified Supplier List A7.4-04

A7.4-05

A7.4-07

G0704-0 1

G0704-02

G0704-03

G0705-0 1

G0705-02

Record Form of Supplier Performance Evaluation, Notice of Cancellation of Supplier, Product Quality Agreement between Supplier and Supplier, Supplier Product Site Audit Plan, Supplier Product Site Audit Checklist, Supplier Product Site Audit Report, Supplier Annual Comprehensive Scoring Form and New Supplier Approval Form;