What are the communication etiquette?

What are the requirements of conversation etiquette?

Language is the bridge of information communication between the two sides, and the channel of ideological and emotional communication between the two sides. Language communication occupies the most important position in interpersonal communication. As a way of expression, language communication first uses different time, place and object to express all kinds of information and colorful thoughts and feelings. Knowing the principles and main points of conversation etiquette is of great help to our next work.

Generally speaking, the first conversation is the most difficult in the communication field, because many people are not familiar with each other, do not understand each other's personality, hobbies and personality, and are limited by time, so many people cannot understand or consider it. For new customers, you may wish to introduce yourself first, and then ask questions. For example, "Hello, my name is Li Ming, and I'm the receptionist. Is your house going to be renovated? " Whether the question is right or not, it can always arouse the topic of the parties. Ask the right questions, and you can take a sharp turn according to your original intention. If you ask the wrong question, you can follow the other person's explanation and go on with the other person's topic.

Be confident when talking to people, don't panic and be afraid. Many people are afraid to talk to others, for fear that they will be speechless and will not listen to a word others say, which will make the conversation more difficult. Listen carefully and be a loyal listener. Dialogue itself includes speaking and listening. Don't monopolize the whole conversation with eloquence, but give the other party a chance to express their opinions. Pay attention to the other person's speech and don't interrupt the other person's conversation easily to show respect for the other person. For example, only by listening carefully to the customer's speech can the designer understand his needs more thoroughly and design works that satisfy the customer.

If you want to take part in other people's conversation, you should say hello in advance. If others are having a private conversation, don't eavesdrop together. This is very impolite. If you have something to say, you should stand aside and wait for others to finish, then apologize and say that you want to talk to a certain gentleman or lady. If you find a third party to participate in the conversation, smile, nod, shake hands, etc. If someone comes to talk or leave urgently, you should explain clearly to both parties and apologize.

First of all, the important principles in conversation etiquette:

1, keep a proper distance from people.

Talking is usually to communicate with others. To achieve this goal, first of all, of course, we should pay attention to the content of the speech, and secondly, we should pay attention to the weight of the voice when speaking, so that the interlocutors can understand it. In this way, you must keep your distance from the interlocutor when you speak. Keeping a proper distance from others when speaking is not entirely due to the consideration of whether the other person can hear himself clearly. In addition, there is a question of how to be more polite. Politely speaking, talking too far away from the client will make the interlocutor mistakenly think that you don't want to be friendly and unfamiliar to him, which is obviously impolite. But if you talk to people at close range, a little carelessness will splash foam on others' faces, which is the most annoying. Some people, because they are used to being close to others and know that others' scruples are splashed by their own mouth foam, cover their mouths with their hands first. Doing so is tantamount to "whispering", which is ugly and not generous enough. Therefore, from the point of etiquette, it is generally most appropriate for one or two people to keep their distance. Doing so can not only make the other person feel a kind atmosphere, but also keep a certain "social distance", which is also the most comfortable among the subjective feelings of ordinary people.

Keeping a proper distance from people is to control the "boundary". The so-called boundary, that is, the determination of mutual distance in communication, is mainly determined and restricted by the relationship between the two parties, and is also influenced by factors such as content, environment, different cultures, psychological characteristics and gender differences. Edward, a professor of anthropology at Northwestern University? t？ In his "People's Approaching", Dr. Hollebole put forward four well-known boundaries: intimate distance, personal distance, social distance and public distance.

⑴ Intimacy distance: The distance is within 15cm or 15cm, which is the minimum distance for interpersonal communication. Suitable for hugs and kisses between relatives and friends, lovers and lovers, but not suitable for public appearances in social occasions.

⑵ Personal distance: the short distance is 0.46 ~ 0.76 cm, which is suitable for shaking hands and talking with each other; Its distance is between 0.76 ~ 1.2 meters, which is generally suitable for public social occasions. This distance allows others to freely enter this communication space.

⑶ Social distance: mainly suitable for formal communication of etiquette or social intercourse. Its near segment is between 1.2 ~ 2. 1 m, which is mostly used for business negotiation, meeting and visiting or talking with colleagues. The distal segment is between 2. 1 and 3.6m.

Network communication etiquette

Network communication etiquette

Communication etiquette of instant messaging software

Don't punish others for making friends unless there is a just reason. You know, it is the right of others to make friends with you or not.

Don't disturb others when they are busy. Otherwise, what is the use of this function? If it is a formal conversation, don't start the conversation with "busy", "over there" or "excuse me", but condense the focus of the conversation into one sentence.

When talking about work, try to keep what you want to say within 10 sentences. Remember, IM is not suitable for talking about work.

4. Don't send links or unknown links to others at will. Sending web addresses at will is a rude behavior, and it is forced to push the content to the other party, which makes it easy for others to be infected with viruses.

Talk about the importance of conversation and the specific aspects of conversation etiquette norms.

Conversation is an important tool to express thoughts and feelings and the main means of interpersonal communication. It plays a very prominent role in "reciprocity" in interpersonal relationships. It can be said that among the various forms of etiquette, conversational etiquette occupies a major position. It is very important to strengthen language cultivation, learn, master and use conversation etiquette.

Conversation is the most commonly used oral expression of human beings. With the high development of human society, conversation has become an indispensable and important language activity in politics, diplomacy, science, education, business, public relations and other fields. Conversation is a verbal activity in which two or more people talk face to face, study and discuss, communicate information, exchange thoughts and feelings, and have a heart-to-heart chat. It takes dialogue as its basic form, including subject, object and content. These three aspects are not only fixed, but also interchangeable.

The Role of Conversation Conversation is an art, an ancient art. "One person's argument is better than Jiuding's treasure, and a three-inch tongue is better than a million teachers." In the history of human development, conversation, as a social phenomenon, develops with human labor, life and communication activities. The artistry of conversation lies in that although everyone knows it, the effect is quite different. The so-called "less wine for friends and more words for lovers" just shows that the quality of the conversation directly determines the effect of the conversation. A successful conversation with people can not only gain the benefits of knowledge and information, but also get a lot of compensation emotionally, which will be a great enjoyment; And participating in a boring and lifeless conversation will not only waste time, but also make you feel tortured.

Conversation is an important way to establish good interpersonal relationships, a bridge to connect people's thoughts and feelings, and a driving force to enhance friendship and strengthen unity. "A good word warms three winters, and a bad word hurts the cold in June", which shows the important role of conversation in communication. If a person is good at talking, he can make friends, bring friendship to others, add harmony to society and enjoy the unique friendship and warmth of society. In real life, we often see many people hurt their relatives and friends, offend their comrades-in-arms, and even make enemies because of speech mistakes, which leads to life tragedy.

1. Attitude in conversation

When talking, we should respect and understand each other, be modest and polite, and then talk about the topic according to the situation; When others are talking, they should listen carefully and actively encourage and guide them to clear their minds. During the conversation, the other party should agree with the correct opinion; If there is no question of principle, there is no need to delve into each other's different views, but when it comes to the question of principle, we should tell each other euphemistically and express our views, so as not to make trouble unreasonably and embarrass others. At the same time, we should avoid all words that directly offend others' feelings and all arbitrary remarks.

2. Body movements in conversation

When speaking, it is best to maintain a level of eye contact, which is both natural and respectful; When speaking, you can neither look around, nor stare at each other intently or coldly, which will cause the other person's unhappiness; In conversation, you can use some body language appropriately to strengthen the tone and emphasize the content, but don't make gestures too big, which will make people feel uncomfortable.

I hope I can help you.

What should we pay attention to in communication etiquette?

Pay attention to the following aspects:

First, choose the right cosmetics and makeup methods that meet your temperament, face, age and other characteristics, and choose the right hairstyle to increase your charm. The shade of makeup depends on time and occasion. (2) Don't make up in public places. Don't make up in front of men. Don't criticize other people's makeup. Don't borrow other people's cosmetics. 6. Men should not wear too much makeup.

Edit this piece of clothing and its etiquette

1. Pay attention to the characteristics of the times and embody the spirit of the times; 2. Pay attention to personal personality characteristics. 3. Keep in line with your figure. 3. Taboo in working girl: 1. Hairstyles are too trendy. 2. The hair is messy. 3. Make-up is too exaggerated. The clothes are too fashionable. 6. Dressing is too sexy. 7. Dress up as a "black woman" every day. Platform shoes is a new form of high-heeled shoes, which is very popular all over the world. The young ladies who love beauty feel quite good when they put on shoes with soles as thick as cakes. However, a recent survey by research institutions in Britain and Japan found that women who wear these shoes are easily injured, and they regard them as "loose":>

Edit this China gentleman's logo and flaws.

1. Ten details of a gentleman in China: ① A pair of clean and slender hands and neatly manicured nails. ② Although you don't smoke, you should carry a lighter with you so that the ladies around you can light their cigarettes when smoking. Change shirts every day, keep the neckline and cuffs flat and clean, and some will use cufflinks. (4) There are no hanging objects at the waist, such as mobile phones and pagers. (5) dealing with women, don't let go of every detail to take care of them, almost in a completely subconscious state of operation. Don't make any noise when eating. ⑦ Polite expressions are used more frequently than ordinary people. Prefer loneliness, seek peace of mind, quiet body and meditation. Therefore, in terms of ideology, gentlemen like classics in good dance prose and good literature and art, and seldom watch flashy and noisy frolic works, including movies and television. Watch it once or twice. If you feel vulgar, you will never pick it up again, including discussion. Pet-name ruby invisible, silent alone in the crowd. Attending in the attitude towards love, consider too much, often appear indecisive. 2. Ten defects of China gentlemen: ① The hands are clean and beautiful, but once you enter the room where you need to take off your shoes, there will be a strange smell in the air. Although you carry a lighter with you, it is a disposable plastic lighter. (3) When wearing a brand-name watch, your wrist is arrogant. Although I change my shirt every day, I always wear the same tie. (5) Although there is no mobile phone or pager hanging around my waist, I often talk loudly to my mobile phone in public and let it ring in the cinema. Despite the unusual respect for women, the contrast with same-sex friends is too great and rebellious. All landowners don't make a sound when eating, but they are conspicuous when drinking soup. Today, although polite expressions are used more frequently than ordinary people, their frequency of use has reached a doubtful level. Pet-name ruby would rather be lonely than afraid to meet strangers. Attending to think too much about the attitude towards love is not to make up your mind, but not to believe at all.

Edit the etiquette and manners of this paragraph.

(1) To create a good communication image, you must pay attention to manners, so you must pay attention to your behavior. Manners and manners are the expression of self-sincerity, and a person's external manners and actions can directly show his attitude. Be polite to others, be natural and graceful, observe the general etiquette of advancing and retreating, and try to avoid all kinds of impolite and uncivilized habits. (2) When visiting the customer's office or home, ring the doorbell or gently knock on the door before entering the door, and then stand at the door and wait. Don't ring the doorbell or knock on the door for too long. Don't enter the room without the permission of the owner or the owner. (3) Behavior in front of customers When you see a customer, you should nod and smile as a gift. If you don't make an appointment in advance, you should apologize to the customer first and then explain your purpose. At the same time, take the initiative to greet or nod to everyone present. In a customer's home, you can't come uninvited. Even if you are familiar with it, don't touch and fiddle with the things on the customer's desk at will, let alone ... >>

What is etiquette? What aspects does etiquette include?

Etiquette refers to the formation of people in social communication due to historical traditions, customs, religious beliefs, the trend of the times and other factors, which is not only recognized by people, but also observed by people. It is the sum total of various codes of conduct and norms aimed at establishing harmonious relations and meeting communication requirements. In a word, etiquette is a code of conduct that people should abide by in social communication activities.

The meaning of etiquette

Telling the truth, the new social system and value system are not only unacceptable, but also must be resolutely abandoned for only maintaining the feudal hierarchical etiquette system, especially those backward red tape. Since the Revolution of 1911 completely denied the feudal system for thousands of years, with the fundamental change of social values, the ceremony has also been given a brand-new modern significance.

If the ceremony in the traditional sense is a social code of conduct that covers all systems, laws and morals, then today's so-called etiquette principle 2 is only aimed at the etiquette and etiquette forms of related activities, which is also the main category to be discussed in my group of topics.

Etiquette is a process of self-discipline and respect for others in interpersonal communication with certain and established procedures and methods. It involves dressing, communication, communication, emotional intelligence and so on. From the perspective of personal cultivation, etiquette can be said to be the external expression of a person's inner cultivation and quality. From the perspective of communication, etiquette can be said to be an art, a way of communication, or a communication method suitable for interpersonal communication. Showing respect and friendliness is a common practice in interpersonal communication. From the perspective of communication, etiquette can be said to be a skill of mutual communication in interpersonal communication. If classified, it can be roughly divided into five branches: government etiquette, business etiquette, service etiquette, social etiquette and foreign etiquette. But the so-called five subjects, because etiquette is a comprehensive subject, are relative. The etiquette content of each branch is mixed with each other, and most of the etiquette content is roughly the same.

Understanding of communication and etiquette

Interpersonal communication and etiquette are very important in today's society.

There is a certain relationship between people in society, and it is inevitable to contact and contact each other, that is, to communicate and communicate in various ways. Therefore, interpersonal communication is an important way for human society to exist and an important way for people to know, understand and cooperate with each other.

At present, some mental health problems in our interpersonal relationship are mainly manifested as egoism, paranoia, shyness, loneliness, inferiority, jealousy, social phobia and so on. Studies have shown that people with disharmony in interpersonal relationships will have a serious impact on their personal growth and future achievements. In a sense, the level of interpersonal coordination ability represents a person's psychological maturity and also determines one of the factors of a person's mental health level.

Everyone faces different interpersonal situations, different interpersonal problems and various interpersonal obstacles. We are about to enter the society and will face more and more complicated interpersonal relationships. How to use correct communication methods and reasonable communication skills in the dense social interpersonal network is very important.

The word "courtesy" in etiquette refers to respect, that is, to respect yourself and others in interpersonal communication. The ancients said that "courtesy and respect for others" is actually a basic requirement for treating people and things. We usually say, "It's not surprising to be polite to many people". You value others, and others may value you. As the name implies, the word "Li" in etiquette is also a form of respecting yourself and others.

China is an ancient civilization with a long history, and is known as "the state of etiquette". It is a fine tradition handed down from generation to generation by the Chinese nation to talk about and understand "ceremony". The long etiquette culture is a rich legacy left by predecessors. With the progress of the times and the increasingly frequent and close interpersonal communication, etiquette is becoming more and more important as a lubricant of communication. In today's well-off society, advocating etiquette is the basic requirement of society for its members, and it is also the spiritual requirement of social members. Paying attention to etiquette plays an important role in promoting social progress and improving the level of civilization.

Paying attention to etiquette and observing etiquette norms can effectively show a person's education, demeanor and charm, better reflect a person's cognitive level and respect for others and society, and make personal knowledge, cultivation and value recognized and respected by society. Appropriate etiquette can not only give the public the trust and desire of affability, respect and cooperation, but also make the process of cooperation with the public full of harmony and success.

As a middle school student, with the growth of age, the change of living environment and the new progress of self-awareness, everyone is very eager to get real friendship, so as to have more emotional exchanges. Nowadays, secondary school students are far away from their parents, live a collective life and are equal to others. Their previous dependence on their parents no longer exists. Getting friendship through interpersonal communication is the need to adapt to the living environment of middle school. It is the need of people who develop into "independence", and it is also the need for us to successfully embark on society. In fact, whether you can establish good interpersonal relationships with others during school has a very important impact on everyone's growth and study. Longing for friendship and emotional communication is an important psychological feature of middle school students.

Therefore, the basic norms and knowledge of etiquette have helped me to master communication skills, accumulate communication experience, and learn to follow the principles of mutual respect, sincerity and moderation in words and deeds in communication, so that I can quickly approach my communication partners and make them feel that I am familiar with them, understand them and respect them. Therefore, we have established a sincere and profound friendship.

Facts show that in daily life, good interpersonal communication helps to improve our self-confidence and self-esteem, reduce frustration, relieve inner conflicts, depression and troubles, vent anger, depression and pain, and reduce loneliness, loneliness and emptiness. These are very beneficial to our physical and mental health, and will also enable us to avoid the generation of bad emotions to the maximum extent. Even if they do, they can be effectively resolved.

At the same time, I think etiquette itself is a special language. Let's use the basic knowledge and norms of social etiquette to successfully open the door to communication activities and establish harmonious interpersonal relationships. This is not only the main way to form a good social and psychological atmosphere, but also plays an extremely important role in psychological health care for oneself.

Look at today's society, interpersonal communication and participation etiquette are everywhere, because it is really important for us, and everyone should learn. Interpersonal communication and etiquette run through the whole process of interpersonal communication and serve the connotation of communication; Ignoring etiquette will inevitably affect the depth of communication ... >>

Basic requirements of conversation etiquette

Civilized, generous, polite and articulate.

What are the characteristics of etiquette?

Generally speaking, etiquette has three characteristics: epochal, regional and operational, which will be analyzed in detail below, supplemented by examples to illustrate the problem vividly. ○ Times: Here is an example reflecting the etiquette times: In the early 20th century, in Europe and America, if a * * * went out to walk the dog, it would be considered a great faux pas and an insult to etiquette. Even if the dog is well-bred, it proves that * * * is ill-bred, and the strange eyes around her will make her very embarrassed. But after 20 years, walking the dog has become the most elegant behavior in Europe and America. In people's envious eyes, this is not only in line with etiquette, but also the embodiment of upper-class life. The long river of history runs endlessly, and "the deceased is like a husband", and each stage of development has its own etiquette. We have every reason to believe that the etiquette at a higher stage in the future will inevitably adapt to a higher level of civilization, so that everyone can consciously abide by it. ○ The regional etiquette gap between China and the West is known. Based on the cultural differences between the East and the West, it presents its own regional characteristics. Let's take a look at the following small example: China people worship dragons, starting from the totem worship in primitive society. In the era of monarchy, the dragon became the symbol of "the real dragon emperor". Today, the dragon has become synonymous with auspiciousness and celebration. However, in Britain and even the whole western world, the dragon is a vicious and insidious symbol, and everyone is afraid and disgusted. In many stories about dragons (snakes), it always ends up being slaughtered. Therefore, giving dragon cards to China people at Christmas (of course, not many people give them) is very much in line with the taste of China people, and it will be a big faux pas for the British. This feature of etiquette requires that in social and etiquette activities, we should not only pay attention to the similarities between cultures of various ethnic groups, countries and regions, but also pay great attention to carefully handling the cultural differences between them. We should not only maintain self-esteem, but also respect people, scientifically and properly handle the collision of different cultures in etiquette activities, and take regional differences as the conditions for communication and complementarity. ○ Practicality, practicality, concise rules and easy learning and operation are a major feature of etiquette. However, not all manners are like this. Some of the courthouse and official residence etiquette is very complicated and difficult to popularize, which is a manifestation of the sense of privilege. Etiquette should not be theoretical, empty, irrelevant, mysterious or fabricated. "Be polite and respect others" is the essence of this etiquette. What to do and what not to do depends on whether we can respect people and most people, not etiquette for hypocrisy, etiquette for affectation and etiquette for etiquette. Therefore, it is necessary to clarify the essence of etiquette, but it must not be made out of nothing. After all, modern people's time is very precious. "Efficiency is life" and "killing each other's lives" should never be done.

What are the conversation etiquette and skills in the workplace?

First of all, the language of conversation

In terms of language, the general requirements of conversation are: civility, courtesy and accuracy. Language is the carrier of organizing conversation, and the speaker should attach great importance to it and consider it carefully.

1. Language civilization

As educated, knowledgeable and educated modern people, we must use civilized and elegant language in conversation. The following languages should not be used in conversations:

One is swearing. Some people will be rude in order to show their rudeness. Call parents old men and women, girls and chickens, celebrities and dinners. It is beneath your dignity to say such rude words.

The second is swearing. Swearing means swearing in your mouth. If you swear, the exit will be dirty. People who swear are not only uncivilized, but also laugh at themselves, which is very low-level and boring.

The third is slang. Slang is a popular jargon in the underworld. Slang people often think they have seen the world and will bluff, but in fact they are full of arrogance and disgust, and it is difficult to communicate with people in a real sense.

The fourth is obscene writing. Foul language means that the speaker always talks about erotic affairs, gossip, pornography and the relationship between men and women, speaks with color and sells pornography at every turn. People who love swearing can only prove that they have low taste and lack due respect for the people they talk to.

The fifth is the complaint. Some people talk strange things, or ridicule, or accuse others, or reverse black and white, or sensational, with the intention of making people sit up and take notice with their strange things. This is called saying something strange. People who love to talk nonsense are often hard to get a good impression.

The sixth is angry words. Angry words mean getting angry as soon as you speak, venting personal anger, seeking revenge, complaining and criticizing others. In conversation, frequent use of angry words not only does not help communication, but also easily hurts and offends people.

2. Language politeness

Using more polite expressions in conversation is the easiest way to win the favor and understanding of others. The so-called polite language, abbreviated as polite language, refers to the established special language that expresses modesty and respect.

For example, when we meet for the first time, we have heard a lot about you. Long time no see, long time no see; When the guests arrive, say that they have come; When waiting for guests, say welcome; Visit others, say visit; Stand up and say goodbye. Go first in the middle and say sorry; Please don't send, say stay; Ask people to criticize, but say "teach"; Ask people for advice and say "give me advice"; Ask for help and say sorry; If you entrust someone with something, you should say please; Disturb others, say disturb; Ask for forgiveness and say tolerance; Wait a minute.

In communication situations, it is especially necessary to use the following polite expressions frequently, and the more the better.

One is hello. Hello, this is a polite greeting. When you meet acquaintances and strangers, you should take the initiative to say hello to each other first, whether in-depth conversation or greeting. If the other person greets himself first, he should respond accordingly. In some places, people are used to saying "Have you eaten? What have you been up to recently? How are you? How do you always greet others?".

Second, please. Come on, it's polite. Asking others to do things should not be condescending and bossing around, and there is no need to grovel and beg in every way. In this case, if you use the word "please" more often, you can open the way along the mountain, bridge the bridge when you meet the water, win the initiative and get the care of the other side.

Third, thank you. Thank you. This is a polite way to express your thanks. Whenever you get understanding, help, care, service and courtesy, you should immediately say thank you to each other. Doing so is not only a sincere gratitude to the other party, but also a positive attitude towards the other party.

Absolutely.

Fourth, I'm sorry. Sorry, this is a polite way to apologize. When you disturb, hinder or influence others in interpersonal communication, or cause inconvenience to others, or even cause some loss or injury to the other party, you must say sorry to the other party in time. This will help to minimize major problems and help to repair the relationship between the two sides.

Fifth, goodbye. Goodbye is a polite way to say goodbye. At the end of the conversation, saying goodbye to others can express farewell and respect.

3. The language is accurate

In conversation, the language must be accurate, otherwise it is not conducive to communication between each other. In this regard, we should pay attention to the following issues:

The first is the pronunciation standard. In conversation, pronunciation standards are required, which has three meanings: first, pronunciation standards. Don't mispronounce, mispronounce, make people laugh or misunderstand. Second, the pronunciation is clear ... >>