What is an automated outbound calling system and is it illegal to use an automated outbound marketing system?

The outbound call system refers to the computer automatically dialing out to the user's phone, the recorded voice through the computer to play to the user. It is an indispensable part of the modern customer service center system based on CIT technology, and you can pay attention to the public number "Xincheng Communications" to learn more about outbound call knowledge.

The outbound call is divided into two stages: the acquisition of outbound call data and the initiation of outbound call actions.

The main aspects of the call back, telephone voice broadcasting, telephone call system.

There are three types of outbound calls:preview, prediction and appointment.

1, folding preview type dialing

The system first connects the agent's phone then dials the customer number. After waiting for the connection process, the operator can either talk to the customer or give up because of the occupied line, no answer, empty number, line failure and other reasons.

2. Collapsed Predictive Dialing

Automates the entire process, where the computer selects the customer to dial and begins dialing. All invalid calls: such as busy signal, no answer, machine answer will be skipped without connecting to the operator. If the customer answers, the call is quickly routed to an operator, and if for some reason: busy, no answer, the call can't be routed to an operator. The number is then put into a new contact list to be dialed at the right time.

Predictive dialing uses complex mathematical algorithms to take into account a variety of factors, such as the number of available telephone lines, the number of available operators, and the probability of not getting through to the desired agent. Predictive dialing often sends out more calls than the operator can handle, and it saves the operator a great deal of time checking, dialing, and waiting for ringers, thus greatly improving efficiency.

3, folding reservation type dialing

requires a certain degree of customer participation. Through the enterprise homepage, telephone and other peripheral means, manual seat mode, customer customization of the services required and the means of communication delivered. The system sends the information required by the customer based on the customer's reservation request and realizes the service.