E-commerce customer service needs to have the ability to

1, greeting to do: timely response, polite and enthusiastic.

2, ask to do: enthusiastic guide, collect information.

3, recommended to do: reflect the professional, accurate recommendations.

4, bargaining: to retreat to advance, to facilitate the transaction.

5, verification: timely verification, to avoid errors.

6, goodbye: warm thanks, welcome to come back.

7, follow-up: regarded as a transaction, timely communication.

Customer service should have a certain understanding of the types of goods, materials, sizes, uses, precautions, etc., and preferably should also understand the relevant knowledge of the industry. At the same time, the use of goods, washing methods, repair methods, etc. should also have a basic understanding, and understand the surrounding knowledge of goods.