What is the definition and relationship of ISO QS TQM?

ISO is the abbreviation of an organization. Its full name is International Organization for Standardization, which is translated from Chinese as "International Organization for Standardization".

ISO is the largest international standardization organization in the world. It was founded on February 23rd, 1947 at/kloc-0. Its predecessor was the International Federation of Standardization Associations (ISA), which was founded at 1928. He is older than IEC. IEC, the International Electrotechnical Commission, 1906 was established in London, England, and it is the earliest international standardization organization in the world. IEC is mainly responsible for standardization activities in the fields of electrician and electronics. ISO is responsible for standardization activities in all other fields except electrical and electronic fields.

ISO claims that its purpose is "to promote the development of standardization and related activities worldwide, so as to facilitate the international exchange of goods and services and carry out cooperation in the fields of intelligence, science, technology and economy.

ISO has 1 17 members, including 1 17 countries and regions.

The highest authority of ISO is the annual General Meeting of Members, and its daily office is the Central Secretariat, located in Geneva, Switzerland. At present, the Central Secretariat has 65,438+070 employees and is headed by the Secretary-General.

* Quality management system: ISO9000

* Environmental management system: ISO14001:1996.

* Occupational safety and health management system: OHSAS 1800 1

Quality management system, environmental management system and occupational safety and health management system have both individuality and * * *. The management trend of 2 1 century is to apply these three management systems to the daily management of enterprises at the same time, so as to achieve economic, social and environmental benefits at the same time. The similarity of the three management systems is the control and management of losses. Loss control management can be regarded as integrating management themes such as quality, environment, safety, safety and hygiene. , and manage all key places that may lead to environmental and company operational losses. This is a systematic work, which lies in finding out potential losses, evaluating risks, making appropriate control decisions, implementing loss control systems and monitoring them.

QS is the abbreviation of Quality and Safety English.

QS "should ensure food safety"

Cao of the Supervision Department of Shijiazhuang Municipal Bureau of Quality and Technical Supervision is in charge of food access, and he has been as busy as a bee for some time. 165438+125 October, in an interview, she said: "The state will gradually implement the market access system for all kinds of food quality and safety, and the application of Shijiazhuang rice, flour, oil, vinegar and soy sauce enterprises will end at the end of this month. I am busy these two days. "

It is reported that the declaration of food production in Shijiazhuang will end today, and enterprises that have obtained the food production license of AQSIQ will be severely punished if they are still producing and selling.

Important measures to ensure food quality and safety

Cao said that since last August 1, China began to implement the market access system for food quality and safety. The first batch of foods subject to market access system are wheat flour, rice, edible oil, soy sauce and vinegar, which are called "old five"; In the third quarter of this year, the state announced the second batch of food categories subject to market access, including dairy products, instant noodles, biscuits, cooked meat products, canned food, sugar, monosodium glutamate, frozen drinks, frozen rice noodles and puffed food. *** 10, which is called "new 10". She said that the implementation of the food quality and safety market access system is an important measure to ensure the food quality and safety market according to the actual situation in China.

In recent years, China's food industry has developed vigorously, but there have also been some problems. In the field of food production, processing and circulation, illegal activities such as lowering standards, cutting corners, shoddy, and confusing the fake with the real are rampant; At the same time, the technical level of food production in China is low, and the qualified rate of product sampling is not high. Poisoning and casualties caused by food quality and safety problems occur frequently. The General Administration of Quality Supervision, Inspection and Quarantine (AQSIQ) conducted a special investigation on the production and processing enterprises of rice, flour, oil, soy sauce and vinegar, and found that half of the production enterprises did not have the product inspection ability. Products are not inspected before leaving the factory, enterprise management is chaotic, and production is not organized according to standards, so it is difficult to effectively guarantee product quality. It is an effective way to improve food quality and ensure consumers' safety and health by taking measures such as production condition review, compulsory inspection and labeling, effective supervision and management, market access and integration with international practices.

With the continuous exposure of the media and the strengthening of law enforcement by relevant departments, the shady production of toxic and harmful foods has been uncovered, such as wheat, toxic rice, swill oil mixed with talcum powder, etc ... These adulterated and even toxic foods have shocked consumers. Individual unscrupulous traders try their best to earn "black-hearted money". The quality and technical supervision bureaus of Zhao County, Lingshou, Mining Area, Zanhuang and other counties (districts) in Shijiazhuang City seized a large number of swill oil, poisoned rice and inferior wheat flour.

Consumers are always in a weak position in the process of consumption, and how to distinguish these adulterated and toxic foods has become a big problem. In order to change this situation, starting from June 5438+1 October next year1,five types of food production enterprises, such as wheat flour, rice, edible vegetable oil, soy sauce and vinegar, which have obtained the national industrial product production license, should print or affix the "QS" mark on their product packaging. Those who are still producing food without a food production license will be severely punished.

What do you know about food safety?

According to Cao, food quality and safety mainly includes three aspects.

One is food pollution. At present, with the continuous production and application of various chemicals, the types and sources of harmful substances are becoming more and more complicated. This may lead to the abuse of natural harmful substances, environmental pollutants, food additives and harmful substances produced in the process of processing, storage, transportation and cooking. Contaminated food may affect the characteristics of food after eating, and may also cause chronic poisoning or even acute food poisoning to consumers. At present, the residue pollution of animal meat hormones and veterinary drugs is one of the main problems.

The second is the quality problems brought by new technologies. Such as food additive, production formula, dielectric radiation food, genetically modified food, etc. What kind of impact these new technologies will have on the human body requires a process of understanding.

The third is the abuse of food labels. Some unscrupulous traders often use food labels to deceive consumers. There are several ways for illegal traders to abuse food labels: (1) forging food labels, such as forging production date, falsely using factory name and address, falsely using quality labels, etc. (2) Lack of warning instructions; (3) falsely registering the functions or ingredients of food and exaggerating the functions or ingredients that food does not have; (4) The lack of Chinese logo, imported food and even some domestic food, the use of foreign language logo, so that Chinese people can not identify.

Unscramble "QS"

It is understood that the original intention of food quality and safety refers to the degree to which food quality ensures the health and safety of consumers. Food quality is related to consumers' health and personal and property safety, and must meet the requirements of national laws, administrative regulations and mandatory standards. Food raw materials, packaging or production, processing, transportation and storage cannot have quality problems. The market access system for food quality and safety is a supervision system that only allows producers with specific conditions to engage in production and business activities and only allows food production and sales with specific conditions to ensure food quality and safety.

Foods that meet the requirements of quality and safety market access will be marked with QS mark, which is the English abbreviation of quality and safety, indicating quality and safety. The market access system for food quality and safety includes three specific systems.

First, implement the production license system for food production enterprises. Enterprises with production conditions to ensure food quality and safety are allowed to produce food production licenses, otherwise they are not allowed to produce food. This ensures that enterprises can produce food that meets the quality and safety from the production conditions.

The second is to implement a compulsory inspection system for food produced by enterprises. Food that has not been inspected or failed to pass the inspection shall not be sold out of the factory, and the production enterprises that do not have the self-inspection conditions shall be forced to carry out entrusted inspection. This is conducive to ensuring product quality.

The third is to implement the market access mark system for products subject to the production license system, and affix or print the QS mark on the food that has passed the inspection. Food without this logo is not allowed to enter the market for sale. This is conducive to the identification and supervision of the masses and law enforcement departments.

The name total quality management was first put forward by feigenbaum, a famous American expert, in the early 1960s. It is a modern quality management based on the traditional quality management and developed with the development of science and technology and the needs of management. Now it has become a highly systematic science.

Total quality management is a management philosophy driven by customers' needs and expectations. TQM is a quality-centered management method based on the participation of all employees. Its purpose is to obtain long-term customer satisfaction, organizational members and social benefits. The definition of TQM in ISO8402 is: an organization takes quality as the center, takes full participation as the basis, aims at satisfying customers and benefiting all members of the organization and society, and realizes long-term successful management. Feigenbaum's definition of TQM is "an effective system that integrates the activities of various departments in an enterprise to develop, maintain and improve quality in order to conduct market research, design, manufacture and after-sales service at the most economical level, and at the same time, fully meet the requirements of customers". Specifically, TQM contains the following meanings:

Pay close attention to customers. From now on and in the future, customers have become the food and clothing parents of enterprises. The "customer-centered" management model is gradually being highly valued by enterprises. Total quality management pays attention to customer value, and its leading idea is that "customer satisfaction and recognition are the key to win the market and create value for a long time". For this reason, TQM requires that the customer-centered idea should run through the management of enterprise business processes, that is, from market research, product design, trial production, production, inspection, warehousing, sales and after-sales service, we should firmly establish the idea of "customer first", not only to produce inexpensive products, but also to do a good job in customer service, so as to finally make customers feel at ease and satisfied.

Insist on continuous improvement. TQM is a promise that can never be fulfilled. "Very good" is not enough. The quality can always be improved. There is no best, only better. Under the guidance of this concept, enterprises constantly improve the quality and reliability of products or services, and ensure that enterprises gain competitive advantages that rivals cannot imitate.

Improve the quality of every job in the organization. TQM adopts a broad definition of quality. It is not only related to the final product, but also related to how to deliver the goods, how to respond to customers' complaints quickly and how to provide better after-sales service for customers.

Accurate measurement. TQM uses statistical measurement to organize every key variable of people in the operation, and then compares it with standards and benchmarks, so as to find problems and trace their roots, thus eliminating problems and improving quality.

Empower employees. TQM absorbs the workers on the production line to join the improvement process, widely adopts the form of team as the carrier of authorization, and relies on the team to find and solve problems.

The three belong to different fields. It can be said that TQM is studied by enterprises and scholars in order to strengthen the quality management within enterprises. ISO includes several standards. Enterprises should pursue corresponding standards in the same industry, while QS focuses on food processing and production enterprises, which is the standard that their industry should reach.