The development of information technology, what has a greater impact on the traditional travel agency

With the popularization of the Internet and mobile Internet, consumers can easily check travel information and book travel products online, which makes the sales function of the traditional travel agency has been impacted. In addition, the development of information technology will also have an impact on other functions of traditional travel agencies, such as the impact on the customer service function.

With the popularization of the Internet and mobile Internet, consumers can get help through online customer service systems, which may lead to challenges for customer service staff of traditional travel agencies. Overall, the development of information technology has had an impact on many of the functions of traditional travel agencies, making them face the challenge of transformation. How should traditional travel agencies go about avoiding this.

On the one hand, traditional travel agencies should strengthen technological reforms, upgrade technology, introduce new technologies, improve service quality, accelerate the integration with information technology, introduce new Internet travel services, and improve the convenience and practicality of services.

On the other hand, traditional travel agencies should grasp the development trend of the tourism market, grasp the changes in the tourism market, proactively and positively respond to the changes in the market, strengthen the analysis of the tourism market, and discover and utilize new business opportunities in a timely manner, in order to achieve stable development. At the same time, traditional travel agencies should also actively develop new tourism business, establish a new tourism model, grasp the new market opportunities, grasp the new tourism services, as a way to resist the impact of information technology on traditional travel agencies.