Mobile 10086 manual service working hours for 24-hour service, but the night 22:30-8:00 only provide emergency services, and the Spring Festival period only part of the time period to provi

Mobile 10086 manual service working hours for 24-hour service, but the night 22:30-8:00 only provide emergency services, and the Spring Festival period only part of the time period to provide manual service, the other time for self-service.

10086 Customer Service Hotline provides professional services such as business consulting, business acceptance and complaints and suggestions about mobile communications for users 24 hours a day through manual, automatic voice, SMS, fax and E-mail.

China Mobile is a mobile communications operator based on GSM, TDD-LTE and FDD-LTE networks. China Mobile wholly owns China Mobile (Hong Kong) Group Limited, and China Mobile Limited, which is controlled by it, has set up wholly-owned subsidiaries in 31 provinces (autonomous regions and municipalities directly under the central government) and Hong Kong, and is listed in Hong Kong and New York, and is mainly engaged in mobile voice, data, broadband, IP telephony and multimedia businesses, and has the right to operate computer Internet international networking units and international entrance and exit operations.

In order to solve all kinds of problems and difficulties encountered by customers in the process of using cell phones, China Mobile has set up 10086 customer service hotlines all over the country. Customers can call the local 10086 at any time to inquire about and handle all kinds of business, to master their own billing situation, to understand the knowledge related to China Mobile, and to put forward their opinions and suggestions to China Mobile, and they can also make comments and suggestions on the cell phone's The customer service center will investigate and solve the problems for the customers in time.

The charge inquiry business is only open to local China Mobile customers, foreign customers should call the local customer service center for charge inquiries. 10086 customer service hotline to provide you with 24-hour round-the-clock service.

The original two customer service numbers of China Mobile are 1860 and 1861, which have been used since 1998, and since June 18, 2006, these two customer service numbers have been officially "retired".

China Mobile formally announced that the original customer service numbers 1860 and 1861 will be upgraded to 10086, and all the functions will be merged into the new number 10086, and the menu and voice of 10086 number are basically the same as the original 1860.