Longhua traditional iron-striking service hotline

12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service.

Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations. 20 16 12 the national standard of the government hotline service specification, which was drafted by Jinan hotline in Shandong province for three years, passed the examination and approval of the national standards Committee and was officially released to the whole country. 12345 hotline officially rose to the national standard.

Operation introduction:

202112, Beijing 12345 enterprise hotline service functions have been launched for two years, reflecting the doubts and demands encountered in enterprise development130,000 pieces. As of 202 1, 12, 3 1, Yunnan Province has actively integrated hotline service resources, and all 33 hotlines have been merged in three ways: integration, parallel with two numbers and sub-center.

The merged hotline is unified as "Yunnan Province 12345 Government Service Convenience Hotline", and the voice call number is "12345", which provides "7×24" round-the-clock manual service.

At the end of 20021,according to the relevant requirements of the State Council and Jiangxi provincial governments on the operation and management of the hotline, the "voice of sunshine warming children-caring hotline for children in difficulty" was integrated into the 12345 government service convenience hotline set up by governments at all levels in Jiangxi province, and a special seat for the protection of minors in Jiangxi province was set up under the hotline.

Set up a hotline office in Jiangxi Province, which is responsible for answering and handling calls from minors for help. On June 1 day, 2022, the office of Jiangxi Provincial Committee for the Protection of Minors and the Provincial Civil Affairs Department jointly held the opening ceremony of "12345" Jiangxi Provincial Hotline for the Protection of Minors.

Reference to the above content: Baidu Encyclopedia-12345 government service convenience hotline