Follow-up to the Baojun 560 incident: This is not a matter for a car company, but there are two deep-seated problems.

[car home? Industry] Baojun 560, which was discontinued for more than two years and gradually forgotten by the market, went on the market from July 20 15 to April 20 18, and delivered more than 6 10000 vehicles in three years. However, the vehicles with 19680 6-speed DCT gearbox have been complained by users many times because of quality defects. Now, this stone has been moved to CCTV's "3. 15 Party" in 2020. This endless stream of complaints no longer reflects the problems of a car company, and there are deeper "reasons" behind it. ...

■? Special policies to protect users' interests should be introduced as soon as possible.

"It was exposed again, which was quite unexpected." "Wuling used to be a cost-effective company and always wanted to seek a breakthrough." "They all follow the process, and the technology may not work." When communicating with many industry experts, we got such a reply, including the R&D related personnel of SAIC-GM-Wuling.

Baojun is the first time to join the "3 15 Party", but it is not the first time that the 6DCT problem of Baojun 560 has been exposed by the media. In more than a year after the production of this model was stopped, many local media and TV stations reported on this matter. Baojun officials are also very concerned. From June 5, 20 19, the vehicles involved 19680, 20 17 Baojun 560? Due to the calibration problem of engine control module (ECU) software, DCT models were recalled. Baojun upgraded the ECU software and replaced the gearbox clutch damping module for users free of charge.

"Baojun 560? 20 17? 1.5T？ DCT flagship type "

The calibration matching of power and transmission system is the problem. It is reported that these cars use a 6-speed wet dual-clutch gearbox code-named DCT360, and adopt Borgwarner's pre-engagement technology and dual-clutch adaptive control technology. Although Baojun engineers have made great efforts in the shifting logic of the transmission, there are still problems with the vehicle. The same problem is also the 20406 car of 20 18 Baojun 530. DCT model, 12252 vehicle, 20 17 Baojun 730? DCT models, these vehicles have been recalled.

Generally speaking, the recalled vehicles have determined the solution to the problem. However, in this CCTV report, after the manufacturer recalled Baojun 560 for maintenance, some car owners reported that the problem had not been cured. According to the latest statement of SAIC-GM-Wuling, "a special investigation team has been set up to be responsible for the product quality problems encountered by users at all costs". According to the feedback from some users, at present, manufacturers still register and maintain according to the recall process, and there is no new unified solution.

Automatic gearbox and power matching work is not a simple matter, which is also the development difficulty of the whole domestic automobile industry. But what is unexpected is that many related problems that appear after the new car goes on the market can not be solved quickly in a short time. It is reported that a large-scale recall will cost hundreds of millions of yuan or even more than 654.38 billion yuan, and it will take months or even longer to process the recall.

During the exchange, some insiders suggested that SAIC-GM-Wuling should launch an appropriate warranty extension policy according to users' demands, in view of the huge operating pressure of the current automobile industry and the main factors such as the long-term suspension of production of Baojun 560, the lack of 6DCT market position and the replacement by new products. DCT owners provide preferential policies for replacing other Baojun models. At the same time, the software calibration problem of engine control module encountered by this car is discussed as a long-term research topic to avoid similar problems from happening again in new models.

■? Expose the deep problems of the two major industries

The 6DCT problem of Baojun 560 is exposed again, which also reflects two deeper problems, and this is not the matter of SAIC-GM-Wuling, but the deep "reason" of the whole China automobile industry.

First of all, the supervision of automobile recall needs to be strengthened, and public supervision should be strengthened.

"No recall notice was received!" "How many old cars can be successfully recalled?" "Can the recall definitely solve the hidden danger?" Similar user problems are common in previous car recalls. This time, Volkswagen's evaluation of the overall recall progress and maintenance effect of nearly 20,000 Baojun 560 vehicles is still unclear, which leads to the continuous amplification of cases such as "poor recall and maintenance".

According to the "Measures for the Implementation of the Regulations on the Management of Defective Automobile Product Recall", "the producer shall submit a periodic recall report to the AQSIQ every three months from the date of implementation of the recall. If AQSIQ has special requirements, the producer shall submit them as required. The producer shall submit a recall summary report to the AQSIQ within 15 working days after completing the recall plan. " However, reports like this are almost never made public, and the media rarely follow up.

An anonymous senior supplier of automobile gearbox parts believes that "the recall will make car companies and suppliers pay a huge price. Some serious recalls will lead to huge losses for enterprises. The state has supervision over the progress of the recall, but it still cannot completely rule out the possibility that the subject of the recall will exploit legal loopholes. " Whether the country needs to further introduce stricter recall supervision policies and strengthen public supervision is worth discussing in the industry.

Ye Shengji, chief engineer and deputy secretary-general of China Automobile Industry Association, told car home that some automobile companies voluntarily recalled, but if the companies failed to fulfill this responsibility and evaded the recall, the regulatory authorities would intervene. If the recall measures could not effectively eliminate the product defects, the manufacturers would be required to recall again or take other corresponding remedial measures.

Second, the research and development, production, assembly adjustment of automatic gearbox is still an industrial problem.

In recent ten years, the domestic automobile industry has been in a weak position in the field of automatic transmission for a long time. Not only local enterprises, but also joint ventures have many problems in cost control and matching research and development of automatic transmission products for low-end models. Obviously, the problem of Baojun 560 is not a case in the field of automatic transmission. SAIC-GM-Wuling, as a joint venture with SAIC and GM as the main controlling parties, has perfect upstream industry supply capacity. The key components of Baojun 560 come from well-known suppliers at home and abroad, including EPS of NEXT, ESC of Autoliv, manual gearbox of Aisin, automotive steel of Baosteel, one-button start and keyless entry of Chinese mainland, and body control module assembly of United Electronics, etc.

On July 15 and 18, Baojun 560, the first "large household SUV" of SAIC-GM-Wuling, was officially launched. The fully manual gear configuration and the top price within 90,000 allowed this SUV to quickly open the market and once rushed to the second place in the sales list of compact SUVs, but Baojun needed to break through to the high end. On 20 16, Baojun first tried the 5-speed AMT gearbox from Aisin. Unfortunately, due to poor contact of the connector terminals of the transmission sensor harness, 12485 vehicles and 20 16 Baojun 560? AMT model recall. On the other hand, DCT360 jointly developed by SAIC Transmission and Borg Warner began to be matched with Baojun 560, but in the end it could not escape the fate of recall.

Nowadays, Baojun brand has taken CVT gearbox which can simulate 8 gears as the main automatic transmission configuration. In fact, DCT360 and DCT250 of SAIC transmission are products developed and popularized in the early stage. This year, SAIC Transmission introduced a new generation of wet medium torque dual-clutch gearbox DCT280, which matched many new cars of Roewe and MG.

Looking back on the whole automobile industry, local automatic transmission enterprises have been in the process of following and exploring. Although domestic enterprises such as SAIC Transmission, Sheng Rui Transmission, Honeycomb Yichuang, Wan Liyang and Dongan Automobile Development have made some breakthroughs in DCT, CVT and AT automatic transmission, the local supply capacity of upstream parts in the industry is only 265,438+0%, mostly housings and synchronizers, while key parts such as CVT steel belt, dual clutch module and ECU control module are still occupied by foreign enterprises. There is also a big gap between the experience and accumulation of domestic enterprises in vehicle powertrain integration.

Xu Xiangyang, executive deputy director of the National Passenger Vehicle Automatic Transmission Engineering and Technology Research Center, said in an interview with the media that many domestic vehicle companies do not have automatic gearbox matching and calibration technology, and the matching and calibration of automatic gearboxes are mostly led by suppliers, so the level of transmission companies largely determines the quality level of automatic gearboxes on the whole vehicle. Vehicle companies may not have their own independent automatic transmission suppliers, but they must have the corresponding matching and calibration technology, core control strategy and quality control ability of suppliers to avoid similar problems from happening again.

Editor's comment:

When Baojun 560 officially stopped production, there were doubts in the industry, and of course there were regrets, but the rapidly changing market forced Baojun to make this decision as soon as possible. In 20 17, compared with competing products Chuanqi GS4 and Haval H6, Baojun 560 was difficult to form a new breakthrough in both sales volume and technical advantages, so Baojun 530 became an alternative model.

This incident is a huge product crisis that Baojun brand has to deal with, and it is a brand crisis that needs the management of the enterprise to actively respond from sales to after-sales. Regardless of whether this car has been discontinued, car companies should raise the interests of consumers to a new height. What is the core of brand power? Consumer's approval is the foundation of enterprise's sustainable development. If you don't build a solid user base, how can you save users just by upgrading products? If you are Baojun 560? The owner of DCT model, how do you want to communicate with the enterprise? What kind of compensation do you want? Please leave a message! (Text/car home? Liu Honglong)