How to do a good job in employee relationship management

Management refers to the process of managing the main organization by means of management, and using its various elements (people, money, things, information and time and space) to achieve organizational goals. The following is my collection of how to do a good job in employee relationship management. Welcome to refer to it.

How to define employee relationship management 1 and conflict?

Members of an enterprise organization have different opinions, disputes and confrontations in communication, which leads to tension between them. This state is called conflict.

2. Types of conflicts

Conflicts can be divided into effective conflicts and harmful conflicts:

(1) Valid conflict:

The form of effective conflict is that everyone brainstorms and expresses their vision. There may be conflicts in the middle, but the more conflicts, the more ideas. Effective conflicts make internal differences and confrontation create a social system in which all departments support each other; The exposure of this conflict is like providing a punching bag for opposing members to vent their dissatisfaction in a joint way. Otherwise, suppressing anger will lead to extreme reactions; Effective conflict can increase cohesion. The effective conflict between the two groups can show their strength and finally achieve a balance of power to prevent endless struggle; It can encourage them to unite for survival, or deal with more powerful enemies, or jointly monopolize the market.

(2) Harmful conflicts

Harmful conflict refers to the conflict that is harmful to the organization or hinders the realization of organizational goals. Managers must eliminate this conflict.

Effective conflicts can also turn into harmful conflicts. Harmful conflicts will not only distract manpower and material resources and reduce cohesion, but also cause people's tension and hostility and reduce their attention to work.

In short, we should divide the conflict into two parts. If there are few conflicts, it is not conducive to the promotion of teams and organizations, and it is not conducive to adapting to the new environment. When there are too many conflicts, it will cause chaos and organizational survival crisis.

3. Part of the reasons for the conflict between departments and employees.

There are many reasons for the conflict between departments and employees. As shown above, differences in goals, time, nature of work, region, and organizational division of labor background, as well as lack of communication, competition for resources, and group awareness may all lead to conflicts.

4. Two-dimensional model of conflict

Conflict actually has a two-dimensional model, that is, people have five ways of conflict: violent competition, avoidance, cooperation, adaptation and compromise.

5. Conflict resolution skills: authority control method, inventory buffer method, open contradiction and using the third party.

6. Ten failures of managers as conflict mediators:

(1) After listening to the statement, there is nothing to say.

(2) agree with one of the two.

(3) When others can hear you, it means that you shouldn't discuss such things at work.

(4) To prevent the other party from venting, it is suggested that both parties talk about it after they are calm.

(5) think that both sides have mistakes and point out their own problems.

(6) Guide both sides to attack you

(7) Reduce the severity of the problem.

(7) It is suggested to hold a meeting on borrowing methods. You may not be the host of the meeting.

(8) Change the subject

(9) When the two sides argue, express unpleasant emotions.

7. Research on legal issues and employee complaints

Research and support of legal issues, the personnel in charge of employee relationship management in the company must study legal issues through learning, and provide strong support for employees and their practical work with their own mastery of relevant legal issues. The research and support of legal issues mainly include:

(1) Strengthen the study and research of labor law, trade union law and other laws;

(2) Familiar with laws (such as environmental protection, social insurance, civil procedure law, etc.). );

(3) Organize special research (such as how to support brother enterprises and branches);

(4) Handling of employees' personal problems. Employees' personal problems will directly affect productivity, so we must help employees deal with personal problems, such as divorce, domestic violence and so on.

(five) to deal with the problem of illegal employees;

(6) Accident handling (traffic safety, food poisoning, accidental injury);

(seven) to assist the public security organs in the investigation.

(8) Provide employees with various legal documents (marriage, title application, house purchase, letter of introduction, notarization, etc.). ).

Basic skills of human resources

First, you must be proficient in labor law, labor contract law and other relevant laws and regulations. Sometimes, for the benefit of the company, you can scratch the ball, but you must not break the law;

Second, it is essential to have labor relations when going to court, because once there is a dispute with the company and its employees, the employees apply for arbitration and the workers are protected by law, the company is likely to lose. So, try to negotiate with employees. At the same time, usually pay attention to collecting relevant evidence;

Third, to do employee relations, it may be necessary to do employee development, attendance and overtime management. Therefore, you should have a certain understanding of succession planning, job qualifications, employee engagement survey and other professional work.

The most important thing in employee relations is to be good at communication. In the case of more communication with employees, we can master a series of information such as employees' basic information, mental state, ideological dynamics, living state, working state and so on.

We should promptly guide employees who are distracted, enlighten employees who have changed their minds, and properly handle some employee relations or labor disputes in time. This is the most important job as an employee relationship.

To do this well, we need to be familiar with employee files, communicate with employees daily, and participate in, organize or coordinate employees' daily activities.

Some companies will also let people with employee relations be responsible for social security, provident fund, employee entry, resignation, regularization and salary adjustment. In fact, these tasks are all aimed at enabling the employee relations manager to fully and timely understand the employee's situation.