What's the difference between customer service and customer sentiment?

Customer service refers to the customer service personnel who answer all kinds of pre-sales and after-sales service questions for customers, such as hotline service personnel such as websites and telephones. Customer relationship refers to the emotional connection between products, service providers and their customers. In a sense, customer relationship is a branch of public relations and relationship marketing, and it is the emotional connection that products and service providers inevitably produce with the establishment, development and maintenance of customer relationship in market activities.

Definition of customer service and customer emotion

Customer service refers to the measures taken by customer service personnel, customer service and customer service before and after providing services to consumers, including pre-sales service and after-sales service. Customer service can be provided by people, such as salesmen or customer representatives, or self-service, such as online service and official website online message, which mainly reflects a value oriented to customer satisfaction.

Guest sentiment, a Chinese word, refers to the feelings of tourists and travelers.