Difference between physical and non-physical outlets

Physical outlets are business institutions set up by banks in physical buildings, such as branches, sub-branches, self-service banks, etc., which enable the realization of financial business services for customers. This form of outlets generally have high functional authority to meet the various financial needs of bank customers.

Non-physical outlets, on the other hand, are financial services provided through electronic channels such as the Internet and mobile devices. These services do not require customers to physically visit a bank branch, but can be accessed anytime, anywhere via computers, cell phones, and other devices.