Why should tourism professionals pay attention to the study of etiquette?

Tourism is an industry that provides tourism services for people. The service industry has two characteristics: first, each employee often represents the whole industry, and the impression left by one person to the service object will also become the impression of the whole industry; Second, the service industry is actually an industry dealing with people, and the handling of interpersonal relationships is particularly important in the service industry.

Tourism professionals pay attention to etiquette learning, which is helpful to improve the personal quality and service consciousness of the industry personnel and the overall image of the whole tourism industry.

China people pay attention to etiquette, which has been a country of etiquette since ancient times. From trivial matters to weddings, funerals and international diplomatic relations, they are polite everywhere, pay attention to etiquette learning, and demand themselves independently with etiquette norms, which also reflects their respect for themselves and others.

Etiquette is like a lubricant in interpersonal relationships. The professional particularity of tourism industry lies in dealing with many unfamiliar people. As the saying goes, it is not surprising to be polite to many people. The application of etiquette can make employees feel at home at work.