Traditional Culture Encyclopedia - Traditional culture - What are the phenomena of unreasonable distribution of supermarket personnel?
What are the phenomena of unreasonable distribution of supermarket personnel?
1. With the improvement of living standards and the development of community agglomeration, more and more supermarkets appear around the community. The supermarket with a good geographical location has brought a lot of convenience to residents and earned a lot of income, but there are a series of drawbacks in the supermarket management system.
2. The staffing of the supermarket management system is fixed. Different salespeople manage their own areas. For example, the cashier mainly works at the front desk, and the fruit and vegetable clerk is only responsible for the sales of the vegetable area, which leads to some areas being busy and some areas being idle. In addition, the working hours of supermarkets are shift duty, and the number of staff in each time period is fixed, which will lead to the failure of services at different stages and affect the user experience.
3. Supermarket is a densely populated area, and the flow of people is different in different time periods. Generally, the most crowded time is from 7: 00 a.m. to the evening 10: 00, and from 3: 30 p.m. to 8: 00 p.m., but the administrative department of supermarket management can't make rational use of this time to create high-value profits, mainly because it doesn't allocate the number and responsibilities of staff reasonably. No matter whether the supermarket is busy or idle, the number of personnel is the same, which will lead to the decline of service level, the increase of idle personnel and the waste of resources.
4. The mismatch between the number of people and the flow of people will affect the enthusiasm of residents to buy products and reduce the user experience. In addition, the simplification of employees' jobs and unreasonable division of labor are the drawbacks of modern supermarket management, and some methods need to be taken to solve this problem.
5. Reasonable and effective methods can improve the management level of supermarkets, provide quality services for consumers, and thus increase the turnover of supermarkets. So, what measures should be taken to solve the problem now? First of all, it is necessary to arrange personnel reasonably according to the time period. For example, if there are many people in the supermarket from 7: 00 am to 10 am and from 3: 00 pm to 8: 00 pm, we can arrange more supermarket staff to serve consumers. For example, after 8 o'clock in the evening, customers rest at home, and the flow of people is very small. We can arrange fewer staff to work in the supermarket, which can make full use of the staff and improve the service quality.
6. There are some disadvantages in supermarket management, such as the mismatch between residents' shopping time and the actual workload of the supermarket, which will waste human resources, affect the user experience and bring unnecessary trouble to residents. In order to improve the utilization rate of resources and provide comfortable services for residents, supermarkets should rationally allocate salespersons.
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