Freight forwarder management system includes the following points

Building a harmonious socialist society is a long-term, complex and arduous systematic project, which will face many problems and challenges. China Eastern Airlines Jiangsu Co., Ltd. insists on proceeding from the company's reality, taking thoroughly implementing Scientific Outlook on Development and actively promoting the construction of harmonious civil aviation as the two cornerstones of building a harmonious socialist society, earnestly grasping the reality, establishing the development strategy, focusing on solving the problem of understanding the importance of building a harmonious enterprise, solving the problem that the company's rapid development and staff development are relatively lagging behind, solving the problem of prominent demand contradictions among different interest groups, and deepening Scientific Outlook on Development. Solve problems in development, promote harmony by development, create harmony by the example of leaders, guarantee harmony by system, forge harmony by culture, innovate management mode, improve service quality, build enterprises by culture, strive for breakthroughs in difficulties, achieve sound and rapid development, and cast a smooth road to harmonious development.

Reasonable structure, strive for a breakthrough in the predicament, take the overall situation as a whole with safety, and lay the foundation for harmonious development.

To achieve sound and rapid development and build a smooth road to harmonious development, we must take aviation safety as the focus and breakthrough of building a harmonious civil aviation, pay attention to the requirements of Scientific Outlook on Development, and attach importance to development connotation, quality and efficiency. China Eastern Airlines Jiangsu Co., Ltd. has always infiltrated the safety policy of "safety first, prevention first and comprehensive management" into its operation, established a long-term mechanism of safety scientific management based on "developing science and technology", and successively established an aviation safety reporting system, an aviation safety confidentiality voluntary reporting system, an aviation safety accident symptom reporting system and an information sharing platform reporting system. Give full play to the auxiliary role of ECAM and LOMS systems in improving flight quality, attach importance to the research, analysis and evaluation of QAR data, introduce customer relationship management (CRM) into safety management, compile and implement safety management system (SMS), improve company and department-level safety operation management manuals, and continuously improve safety management level by using scientific and technological means. Secondly, attach importance to the construction of four teams: flight team, maintenance team, dispatch team and safety management team, especially the construction of flight team and safety management team. The grey relational analysis of the symptoms of civil aviation accidents and their influencing factors shows that the crew error is the key factor, accounting for about 70%. Therefore, in aviation safety management, China Eastern Airlines Jiangsu Co., Ltd. attaches great importance to strengthening the construction and management of aircraft units, strengthening employees' awareness of laws and regulations, standardized operation and teamwork, and strives to practice the company's safety management concepts of "safety first, scientific development", "four consciousnesses and four unswervings". Seek perfection in the learning system, seek practical results in deepening and persisting, seek improvement in the learning methods, and work hard to cultivate employees' consciousness of observing rules and regulations, so that all employees can truly become manual employees. The third is to implement forward-looking risk management, target management and process control, improve self-monitoring and self-audit to optimize the safe operation system, and form a closed loop of safety inspection of "supervision and inspection, finding defects, formulating measures, tracking implementation and evaluating effects". Routine inspection and special inspection are carried out simultaneously, so as to find problems from the system, grasp the source in management, grasp the quality on the spot, and implement the safety responsibility in layers, so as to achieve a little understanding. The unsafe hidden dangers were nipped in the bud, which effectively guaranteed aviation safety, realized the company's 14 flight safety year, won the national "ankang cup" for four consecutive years and achieved good results in excellent civil aviation organizations, which effectively promoted the healthy development of the company's safety work.

Safety is the cornerstone and development is the trend. Faced with many external factors, such as the rapid increase of air transport capacity, increasingly fierce market competition and rising jet fuel prices, as well as the high cost after the introduction of the company's new model EMB 145 aircraft, the sharp increase in financial expenses brought by the newly purchased Airbus aircraft, the shortage of flight personnel, multi-models, multi-bases and new personnel, China Eastern Airlines Jiangsu Co., Ltd. closely revolves around the development strategy of "striving for progress in stability" and strives for a breakthrough in the predicament.

First of all, scientifically plan the route network, rationally regulate the transportation capacity, and ensure the full release of production capacity. China Eastern Airlines Jiangsu Co., Ltd. attaches great importance to the distribution and control of transportation capacity, calculates the originating route network according to different types of aircraft, improves the daily utilization rate of aircraft, and maximizes the input-output ratio. Increase the density of hotline flights, such as Nanjing-Hong Kong and Wuxi-Hong Kong. , and put the models with good economic performance and large passenger and cargo volume on the routes with dense passenger flow and large cargo and mail volume. Open up new routes, especially international routes and domestic feeder routes with strong profitability, such as Nanjing-Phuket and Nanjing-Lianyungang-Hangzhou. , fill the gap, broaden the operating route network, and realize the complementary advantages of international and domestic routes, trunk lines and feeder lines. It is feasible to work out the plan of overtime work and chartered flight during the Golden Week, allocate it reasonably according to the market and season, and tap the potential to increase efficiency. In 2007, Spring Festival travel rush's international overtime work was mainly in Southeast Asia, while domestic overtime work was intensive in Hainan Island, achieving a double harvest of safe production. Secondly, expand marketing channels, strengthen market control, improve core competitiveness and deepen revenue management. Create a multi-level and three-dimensional marketing model, focus on key routes, and focus on overcoming and ensuring. Adhere to "based in Nanjing, expand to the surrounding areas and open up the national market." Marketing ideas, fully carry out market research, take Nanjing and Wuxi bases as the axis, radiate around and seize the air transport market. Passenger and freight sales should focus on direct sales and agency, and establish a customer management information system. Passenger transport can achieve "two locks", that is, lock in the terminal customer base, lock in the high-end customer base, increase the proportion of direct sales and improve the service of customer base, thus improving the loyalty of passengers to the company. Freight transportation adopts sales modes such as cabin loading, volume loading and bundling, and it is tracked, evaluated and corrected in time. Build a modern freight aviation logistics park, expand international mail business, and improve the cargo transit and intermodal network. In order to increase passenger and cargo income and achieve a win-win situation for passengers and cargo. Third, macro-control and scientific reorganization of aircraft resources. While emphasizing independent innovation to improve competitiveness, China Eastern Airlines Jiangsu Company strengthened technology introduction, digestion, absorption and re-innovation, accelerated the upgrading of EMB 145 aircraft, improved the efficiency of production factors through aircraft upgrading, and formed a new competitive advantage focusing on safety technology content and added value of economic benefits, providing a strong guarantee for the company's healthy and harmonious development and new leap in safety benefits.

Create a brand, innovate and sublimate, build brilliance with integrity, and promote the flower of harmonious development.

To achieve sound and rapid development and build a smooth road to harmonious development, we can integrate and improve the open space service chain, build a service brand, form a service value chain effect, maximize the output of service effects, and seek sublimation in innovation. Brand strategy will bring more stable development to enterprises and make it an amplifier of enterprise profits. As a special resource of an enterprise, it plays an important role in completing the transmission of enterprise core values and ideas, permeates every step of enterprise process and runs through every link of product value, and everyone also determines the integration ability of enterprise supply chain, which plays a vital role in cultivating customer loyalty and obtaining high value-added returns, and is considered as the only way to build enterprise's own core competitiveness.

As the ancients said, those who win people's hearts win the world. In the market economy environment, it is a truth that refined services occupy the market. Only when there is competition can there be development, and service is competitiveness and a magic weapon to win the market. Paying attention to the establishment of service brand and the management of supply chain system has always been the unremitting efforts and pursuit of China Eastern Airlines Jiangsu Co., Ltd. Focusing on the company's development strategy, China Eastern Airlines Jiangsu Co., Ltd. has always regarded striving for first-class open space service and constantly improving service quality as its unshakable business objectives, and taking creating brands, establishing images and striving to achieve better social benefits as its business philosophy. Featuring innovative services, we will take the lead in improving competitiveness, and comprehensively sum up the gains and losses and experiences in services such as passengers and markets, passengers and benefits. Clarify the mission, vision and concept of the next service work, instill a strong sense of collective mission into all employees through optimizing the training and incentive mechanism, root in their minds, encourage employees to achieve breakthrough achievements in the implementation of services with benign pressure, and constantly innovate independently and constantly sort out and optimize their own brands.

China Eastern Airlines Jiangsu Co., Ltd. runs through the concept of "passenger demand-oriented, passenger satisfaction-oriented" in its innovative service work, understands customer needs, deeply digs brand value, strengthens service product planning, abides by service commitments, continuously provides value-added products and services, ensures high efficiency and achieves the purpose of enlarging benefits. Increase hardware investment, improve the self-service check-in machine system of e-tickets, put in an automatic reply system for individual applications, speed up the promotion of e-tickets, and increase the MSN service platform. Work hard on software, carefully consider customer needs, strengthen horizontal and vertical communication between different industries, take the best service indicators of different service industries as a reference, learn from them, open up new ideas, give full play to the radiation role of youth civilization numbers such as "Su Yan" crew demonstration group and "Su Xin" check-in demonstration group, and carry out "sincere, careful and enthusiastic" three-heart service, holiday special service, 24-hour space reservation and other services. The service of "actively inquiring about known information" will increase customs and international freight forwarders to carry out on-site customs declaration services. Expand the connotation of interaction with passengers, constantly expand the connotation of service, advocate intelligent service, realize the diversification of service, promote the continuous innovation of service, reflect the endless service, and strive to form a unique service system. Careful product planning and value combination make passengers feel satisfied and respected in the process of enjoying the service, deeply feel close to the company's service personnel in mind and emotion, and finally become attached to the company's service quality, thus enhancing customer satisfaction, improving customer perceived value, enhancing overall competitiveness, creating more ultimate value, combing, refining and casting service brands, and making China Eastern Airlines Jiangsu Co., Ltd. an ideal choice for passengers to travel.

People-oriented, managing benefits, building enterprises with culture and creating harmonious development results.

To achieve sound and rapid development and create a smooth road to harmonious development, we must take the road of harmonious development, people-oriented management, cultural reconstruction and integrate Scientific Outlook on Development into the management process. People are the most active factor in productivity and the most difficult factor to grasp in enterprise management. How to mobilize the enthusiasm of employees to the maximum extent and stimulate business vitality is a problem that the company has been thinking about.

Establishing people-oriented management engineering and mechanism is the requirement of the times and the key to the success of enterprises. China Eastern Airlines Jiangsu Co., Ltd. has established code of conduct project, spiritual outlook project, staff training project, corporate image project and cohesion project with corporate culture as the carrier. , and introduced a series of management systems such as employee diversification management and performance management, which provided a mechanism guarantee for stimulating business vitality, building a lean and dedicated workforce, and promoting employees at all levels to improve their performance and operate efficiently. How can a series of management projects and mechanisms make employees implement their work and become conscious behaviors? The company regards training as the carrier and breakthrough point of management reengineering and cultural reengineering, broadens the scope of education and training, perfects the training system and carries out cultural reengineering. According to the requirements of the company's modern people, it improves the professional quality, service consciousness, professionalism and execution of employees in various ways, so that the company's mission, vision and core values can be integrated with the employees' thoughts and behaviors and pursue culture and connotation, while corporate culture can dominate the thinking mode and behavior mode of employees, making corporate culture become the behavior program and behavior program of all employees.

The operators of China Eastern Airlines Jiangsu Co., Ltd. regard employees as partners in the same boat, strive to push for food and clothing, and create harmony with gratitude. Harmonious working atmosphere and effective management mechanism have inspired employees to pursue truth, goodness and beauty. Employees integrate their own life value with the company value to form a unity of destiny, thus improving their professionalism, execution and centripetal force. Employees regard career as their life and work as their pleasure, forming a management pattern of "everyone strives to be a manual employee, thousands of people shoulder heavy burdens and thousands of people manage the enterprise". Employees and enterprises * * * According to the service experience, every front-line employee of China Eastern Airlines Jiangsu Co., Ltd. also extracted a unique service message and printed it on his service card to remind himself to fulfill his service promise and practice my service and happiness.

Difficulties and hopes coexist, and opportunities and challenges coexist. In 2007, China Eastern Jiangsu Co., Ltd. will fully follow the working idea of "maintaining stability, doing well and developing rapidly", pay close attention to safety, do everything possible to increase efficiency, bring forth new ideas, create a brand, concentrate on maintaining stability, and make the company move towards a benign track of harmonious, orderly and healthy development. I believe that the future of China Eastern Airlines Jiangsu Co., Ltd. will be even more brilliant.