Hotel front desk epidemic prevention year-end summary

Hotel front desk epidemic prevention year-end summary (Selected 5)

Day in a snap of the fingers on the silent passage of time, looking back over the past year to work life, we have had setbacks, to summarize the past year, looking forward to the next year full of expectations. I think many people are in how to write a good year-end summary and worry about it, the following is my collection of hotel front desk epidemic prevention year-end summary (selected 5), welcome to read, I hope you can enjoy.

Hotel front desk epidemic prevention year-end summary 1

First, the hotel prevention and control of the work of the task force

(a) the general overview

Nancun Meihao Lizhi Hotel, is located in Xingnan Avenue 1. Hotel *** 11 floors, of which the fifth to eleven floors for the isolation of personnel observation area, the first and third floor for the work of low-risk jobs personnel area, the fourth floor for high-risk jobs personnel living area, work area, high and low-risk jobs personnel have been fully realized physical isolation, zoning work, living, do not cross each other. The hotel has 228 rooms for isolation, and the number of isolation personnel staying in the hotel has been maintained at more than 200 for a long time. There are 89 members of the working group stationed at the hotel, including 25 people in high-risk positions and 64 people in low-risk positions. Among them, the resident working group 9 people, medical team 9 people, security team 19 people, the hotel team 52 people.

Since August, the reception of inbound quarantine 1660 people, the cumulative transfer of hotel isolation 43 people, the cumulative transfer of close contacts isolation 40 people, the cumulative transfer of nucleic acid-positive people 5 people, the cumulative release of 1489 people from the service.

(2) prevention and control work

1, a sound mechanism to consolidate the foundation of prevention and control work

First, the strict implementation of the "focal point of the district leadership - the responsibility of the town (street) secretary - the town (street) in charge of the leadership - centralized isolation places special class The first is the strict implementation of the four-level responsibility system, clear work tasks at all levels. Secondly, the strict implementation of high- and low-risk jobs personnel categorization and control requirements. High-risk positions centralized in the hotel on the fourth floor of the office, meetings, accommodation, the implementation of closed management. Low-risk positions strictly implement the provisions of "two points, one line", the strict implementation of the outgoing approval system. The implementation of "two points and one line" is randomly checked from time to time by way of location **** enjoyment and video dialogues. Nucleic acid testing of high-risk personnel adhere to the 1 day 1 test, low-risk positions 2 days 1 test, the detection rate of 100%. Third, strengthen the gate guard duty, the implementation of the hotel must enter the "registration, scanning code, temperature measurement", wearing a "temporary work permit" and out of the hotel must "scanning code" to leave the mandatory requirements, strict checking of the "code" to leave the hotel, and strictly checking the "code" to ensure the safety of the hotel. Requirements, strict verification of "release notes", people and "work permit" of the unity. Fourth, increase video surveillance supervision. The security team is required to arrange an auxiliary police officer to participate in video surveillance work every day. Through video surveillance, control the security of the entire hotel, the implementation of the relevant requirements to prevent escape; supervision of high-risk positions related to the normality of the operation of the personnel to eliminate the risk of infection due to the operation of irregularities brought about by the hidden dangers; to ensure that the floor to engage in medical, service work personal safety, found abnormalities immediately disposed of.

2, party building to lead, strengthen the construction of the fighting fortress

First, the point of work in the town party committee under the strong leadership of the Organization Department of the District Party Committee in accordance with the requirements of the rapid establishment of the Nancun Meihao Lizhi Hotel epidemic prevention and control work task force temporary party branch, the area of the point of leadership as the first secretary of the government assigned to the working group group leader of the branch secretary, the organization of the party members of the groups to learn the spirit of the government documents every month, to cohesive All levels, the masses strength, "the will of the people to overcome the epidemic". The second is to carry out monthly thematic party day activities such as "red party flag on the field of prevention and control". The temporary party branch of the task force insisted on "two-handedly" organizational construction and epidemic prevention and control work, considered the needs of epidemic prevention and control work, adopted the form of video for party members to exchange ideas, and arranged for party members of the medical group, security group, hotel group, etc. to exchange their experiences with each other, and arranged for the medical group, security group, hotel group, etc. to exchange their experiences with the party members. The medical team, security team, hotel team and other party representatives and staff "cloud get together", report on the recent thought dynamics, the exchange of experience in epidemic prevention and control work, to carry out situation analysis, to boost the determination to fight the epidemic, for the decisive victory in the epidemic prevention and control work to provide a strong organizational and ideological safeguards.

(C) to recognize the situation, set up dare to win confidence

The continued spread of the epidemic outside, especially the recent part of the country appeared mutant virus infection cases, while the domestic epidemic multi-point dissemination, the high school risk areas are increasing, presenting a foreign input more, the rapid increase in the number of cases, the spread of the influence of a wide range of prevention and control of the difficult trend of the epidemic prevention and control of the work of the situation is very serious. The situation of epidemic prevention and control is very serious. The Spring Festival is approaching, the number of people returning to China has increased, and the pressure of prevention and importation has increased sharply. Meihao Lizhi Hotel resident work team fully understand the severity and complexity of the current epidemic prevention and control work, resolutely overcome the fluke, paralysis, relaxation mentality, firmly establish the bottom line thinking, give full play to the hotel's working groups and the majority of party members and cadres in the front line of the epidemic prevention and control of the role of the battlefield and the role of the vanguard, to win the epidemic prevention and control of the war of resistance to provide a strong organizational guarantee. Continuing to adhere to the "foreign visits to the input, internal rebound prevention" "characters with the prevention" not to relax, the full compaction of the wonderful Lizhi isolation hotel departments responsible for taking effective measures to strictly and practically grasp the epidemic prevention and control work, and resolutely prevent the epidemic from importing and spreading the proliferation of the epidemic, and effectively safeguard The people's lives and health.

(D) to establish rules and regulations, grasp the fine precision scientific prevention and control

resolutely implement the district committee "three quasi" "four as good" work requirements, quasi-disciplined troops, paramilitary management, quasi-hospitalization construction of the standard implementation of the isolation of the hotel Management control. For the special characteristics of the staff of the hotel, specially formulated "Nancun Wonderful Li Hotel high and low risk staff centralized residence management approach (for trial implementation)", which provides for high and low risk staff operating guidelines, as well as a clear staff rotation closed-loop management. First, the overall control, in and out of the isolated places need to pass with a license, key gate guards set up special guards, monitoring room to implement 24-hour duty; Second, individual spot checks, monitoring spot checks of high-risk operations, microblogging or telephone spot checks of low-risk personnel "two points and one line", to ensure that the staff in the post in the control; Third, the daily adherence to the resident leader chaired by the head of the group held The first step is to make sure that you have a good understanding of the situation, and that you have a good idea of what you are doing.

(E) unified thinking, cohesion against the epidemic synergy

First, the daily morning meeting, the task force of each group of facts, reasoning, focusing on the prevention and control of epidemics in the hotel problems, focusing on the problem, highlighting the effectiveness of the regular meeting of the efficient and effective. The second is to insist on the daily implementation of the hotel task force security risk management and control of the whole staff all-process "shouting" system, requiring staff to do the "daily risk of three questions" and "three times per shift to fulfill their responsibilities shouting The system requires staff to do "three daily risk questions" and "three times per shift to fulfill their duties and responsibilities shouting. Through the daily "shouting", to strengthen the ideological construction and improve business capacity. The content of the shouting includes the communication of the relevant spirit from the higher level, the latest prevention and control requirements, and the actual work norms, etc. As long as it is beneficial to the work, it can be used. As long as the work is beneficial, can be included in the "shouting". Third, strengthen the "ownership" consciousness, strengthen the bottom of the consciousness. The working group took the initiative to shoulder the main responsibility for the prevention and control of the hotel epidemic, in the comprehensive coordination of the work of the groups at the same time, checking the gaps, preventive measures, adhere to the principle that everything is related to their own, and take the initiative to bridge the gap between the work of the various groups, to ensure that the work does not stay in place, the work of no one to do the risk of hidden trouble.

(F) dare to struggle, promote the situation continued to improve

First, the integration of medical, security and other groups, the hotel group's work to implement the supervision, timely detection of problems, urge rectification. The first is that the company has been able to provide a wide range of services to the public, including the provision of a wide range of services to the public, including the provision of a wide range of services to the public, including the provision of a wide range of services to the public. Third, when the time is ripe, and when it is necessary, decisively take the "meltdown" measures, the hotel group's work is not in place, rectification and implementation of perfunctory behavior to be disciplined. Since September, has successfully implemented two "fuse", cumulative suspension of the hotel's new segregation of up to 10 days, effectively changing the hotel operator's perception of the concept and style of work.

Two, there are shortcomings

(a) the working group's "ownership" of the understanding, to be further strengthened. Still need to y realize that any problems occurring in the hotel, ultimately the main unit of responsibility for the new town to the final cover, to solve.

(b) The incentive mechanism of the working group personnel can continue to deepen the exploration, incentive forms can be more rich.

(C) the hotel room rate pricing is relatively high, the service can not keep up, resulting in more complaints in the living isolation personnel.

Third, the next plan

(a) to strengthen the ideological construction, firmly establish the "master" consciousness. Unite all the forces that can be united, *** with the hotel to do a good job of epidemic prevention and control. Do not scramble, take the initiative to make up the stage, take the initiative to make up the leakage, to ensure that the isolation of the hotel's work is foolproof.

(ii) the work ability, outstanding performance of the working group comrades, to recognize and reward. To build through the system, the isolation of the hotel work task force to build a platform to exercise cadres, build a career, and become a stage for staff to realize their self-worth, highlighting the ability of individuals. Incentives can be diverse and can be implemented flexibly in conjunction with individual needs.

(C) to enhance the quality of service of the hotel. Through the standardization of construction, modularization, standardization, not due to personnel changes and affect the quality of service. The hotel increases the humanistic care for the guests living in the hotel, the birthday cake or greeting card for the guests who have birthday during the stay, and sends a letter of condolence on traditional festivals. Establishing the concept of "no guest request is too small", the hotel will complete a round of telephone inquiries to all guests within two days, and take the initiative to ask guests about their needs and expectations.

First, the strict implementation of the main responsibility for the prevention and control, strictly prohibit disorderly business.

The legal representative of the food service units for the first person in charge, should take the initiative to dock the local regulatory authorities to do a good job of epidemic prevention and control work, the scientific development of targeted and operational epidemic prevention and control of the work program and emergency response plan; to ensure that masks, hand sanitizer, disinfectant and non-contact thermometer and other epidemic prevention and control materials are equipped in place; to carry out the epidemic prevention and control knowledge of the employee Training should be conducted for employees to ensure that all employees should know and understand. Large hotel catering units or establishments should set up temporary detention observation points and implement closed management. It is strictly prohibited to be unprepared, disorderly business.

Two, strict employee health monitoring management, strictly prohibited with the disease on duty.

Food service units should establish employee health records, record body temperature, out of the situation and other information. Employees must wear scientific masks during the post, daily to strengthen hand hygiene, diligent hand washing, master the "seven steps", and pay attention to the details of the cough etiquette; and regular replacement of work clothes, strengthen the work clothes disinfection management. Once there is a fever, fatigue, dry cough and other suspected typical symptoms of new coronary artery disease, should be in accordance with the process of reporting and other related follow-up work, is strictly prohibited to take the disease on duty.

Three, strictly strengthen the business health management, is strictly prohibited to organize more than 10 people gathered dinner activities.

Conditional food service units should be through posters, electronic screens, bulletin boards or in the dining area in a conspicuous position, such as publicizing the new crown pneumonia normalization prevention and control of knowledge, to guide the customer with the premises to implement the epidemic prevention and control measures. Promote booking of meals and staggered meals. Encourage the provision of customized takeaway services and group meal reservation and delivery services. To strictly control the number of restaurant (hall) dining, to ensure that the table interval in more than 1 meter; such as fixed tables and chairs can not be moved, to clearly identify the non-use of the table; do not arrange non-peer customers dining at the same table. It is strictly prohibited to host a gathering of more than 10 people for red and white weddings and other gatherings.

Four, strict food purchasing and processing aspects of the prevention and control, is strictly prohibited to provide wild animals and their products.

Strict implementation of the purchase inspection and claim system to ensure that the source of ingredients can be traced. Cold chain food implementation of special channel into the goods, special area storage, special area sales, not mixed with other food storage and sales. Procurement and sale of wild animals and their products is strictly prohibited.

V. Strictly customer service daily prevention and control, strictly prohibit waste.

To enter the store customers temperature detection and registration, remind customers to wear masks into the restaurant. Inside and outside the store waiting area, food area, checkout area and other people easy to gather area should be delineated "one meter line", to avoid crowd gathering, promote non-contact ordering, checkout. For customers sharing a meal, "one dish, one chopstick, one soup, one spoon" or "one person, one chopstick, one person, one spoon" should be provided, and each table should record at least one person's name, contact information and time of arrival, and do a good job of protecting information in accordance with the law. The company's main goal is to provide the best possible service to its customers.

Sixth, strict closed-loop management of key areas, strictly prohibit the "loose" operation.

The high-frequency contact with the surface of the object (such as cash registers, counters, service counters, public **** tables and chairs seats, etc.), to regularly wipe with chlorine disinfectant, and according to the flow of traffic to appropriately increase the number of disinfections to achieve the "one person, one disinfection with a". To regularly clean, disinfect and ventilate the food handling area, dining area, personnel access, restrooms and other key places. Waste masks should be set up special garbage cans, categorized collection, timely removal, to ensure closed-loop management. It is strictly prohibited to dispose of the "loose" operation.

Hotel front desk epidemic prevention year-end summary 3

The recent new coronavirus infection. Pneumonia epidemic, rural loudspeaker once again showed its power. Listen to the village secretary this contains a sneering flavor of admonition: "You do not think you go up to people, they are very welcome, you do not be too confident!" There are also calm persuasion: "Folks, now is the critical period of epidemic prevention, we must not take it lightly, do not organize, do not participate in any party, gathering, do not participate in the rural self-organized collective wedding banquets ...... "; there are more "Hardcore" reprimand: "You take the call of the party branch village committee as a whisper? The knife is on the neck, still don't know the power! I isolate you!" Really "a key to open a lock", these simple and rough, strict in the love of the shouting, because of the bear and powerful, more than the reasoning is also useful: "empty village" immediately appeared, gathering heaps of constraints, carefully savored, these at first glance sounds a little harsh countryside, but because of the The first time I saw this is when I was in the middle of the night, and I was in the middle of the night.

"Thunder and rain, a case of spring." The virus is raging, the village cadres are anxious and concerned, the party branch has become a strong bastion of protection of the masses. They make full use of the village loudspeaker, with the simplest, most direct, most effective way, a strong dialect flavor of straightforward intimate words, or funny, or humorous, or rude, or gentle, will be the epidemic prevention during the holiday season, through the easy-to-understand 'way to convey to the villagers, calling on everyone to do a good job to prevent the epidemic, increasing the prevention and control of the new pneumonia epidemic publicity, simple but effective, practical and useful, to open up the prevention and control of epidemics The last kilometer of information, become an indispensable force to win the new virus epidemic prevention and control war.

Compared to the city, the rural area is widely distributed, many workers, individual traditional concepts are still y rooted, and the medical level is limited, the dissemination of information is not good, the farmers' awareness of the prevention and control of relatively weak, prevention and control of relatively few means, so the epidemic prevention and control of the countryside can not be ignored. How to prevent the spread of the epidemic in rural areas, but also a serious test, all over the city in the prevention and control at the same time, should be moved down the eyes, the power to move down, relying on the tight prevention system and scientific prevention and control technology, guard the rural areas of this big battlefield, win this guard the people's lives and health of the epidemic prevention and control of the battlefield.

A party member is a flag. In the face of the severe epidemic deterrent war, the majority of grass-roots party organizations and village cadres team is an important force for winning and losing. They quickly organize the masses, mobilize the masses, publicize the masses, popularize scientific knowledge of prevention and control, improve the masses' awareness of prevention, firm confidence in winning the fight against the epidemic, the implementation of joint prevention and control, group prevention and control, effectively curbing the spread of the epidemic, etc., has irreplaceable and unique advantages. The majority of party members should bear in mind that the interests of the people above all else, to guard the land, guard the land, guard the land, give full play to the role of the vanguard, so that the chest of the party emblem glittering.

"The same boat **** the sea to make way, the horn a shout wave to the side." As long as the whole country is united, roll up their sleeves, determined to "the more difficult and dangerous the more forward" ambition, we will certainly be able to win this major war "epidemic" victory, so, it is really the heart written in the action, the mission fell on the post, the "loudspeaker", the "loudspeaker", the "loudspeaker", the "loudspeaker", the "loudspeaker", the "loudspeaker" and the "loudspeaker", the "loudspeaker", the "loudspeaker". The sound of the "loudspeaker" will be another flavor!

Hotel front desk epidemic prevention year-end summary 4

Currently, China's many provinces (districts, cities) occurred in a new coronavirus infection of pneumonia outbreak, around the start of a major public **** health incident level response. Currents show the hero's character. In front of the epidemic, the people's lives and health in the first place, play a good vanguard model and lead the role of the example, become the fight against the epidemic of the "hard core" power.

When to become a "hard core" to prevent the spread of rumors. In the face of this sudden epidemic, organization and personnel cadres should do the epidemic rumor stoppers, take the lead in promoting social justice, resolutely resist the spread of rumors, educate and guide around cadres and masses to carefully identify and verify the network information, do not believe in rumors, do not rumors, *** with the maintenance of the social order of the public ****. Closely unite, mobilize and organize the masses, take the initiative to do a good job of clearing up doubts and puzzles, timely, fast and effective to the grassroots publicity prevention and control measures, and actively carry out positive guidance to eliminate the fear of psychology, take the initiative to do a good job of helping and caring for the work of timely understanding of the needs of the masses living in difficult situations, to minimize the impact on the lives of residents due to the prevention and control of epidemics, and to **** with the maintenance of a good social environment, in order to win the war of epidemic prevention and control of the whole population. The first step is to make a contribution to the prevention and control of the epidemic.

When it becomes a "hard core" to prevent the spread of the epidemic. Epidemic situation is unprecedentedly severe, prevention and control pressure is increasingly multiplied, all over the major public **** health incident has been launched a major response to the epidemic prevention and control of life and health of the masses of a relationship between every one of the epidemic prevention and control of their own war, in the fight against the epidemic in the work of the organization and personnel cadres to take action to carry out the initial mission to do the most at the forefront, do the most at the forefront of the epidemic prevention and control of the "pioneers! " "Leading Goose" "backbone", resolutely prevent the spread of the epidemic. To do where there is an epidemic, where there are organizations and personnel cadres, where there is the party flag flying, with practical action to convey the voice of the party, cohesion of the party's strength, to build a solid epidemic prevention and control of the iron wall, guarding the people's lives and health.

When the "hard core" of exemplary practice. At present, coinciding with the traditional Chinese New Year holiday period, visiting friends and relatives, sightseeing and playing activities intensive, frequent, by the epidemic prevention and control work has brought great risks and hazards, organization and personnel cadres when the body to do, starting from me, to do the epidemic prevention and control participants, do the epidemic prevention and control of the exemplary practitioners, take the lead in personal, family and unit cleanliness, take the lead in the maintenance of the public **** hygiene, and actively do a good job of safety measures, timely reporting of personal and family physical health and safety measures, and the unit and organization of the people's health and health. Report the health condition of individuals and their families to the units and organizations in a timely manner, truthfully record and report the information related to having been to Wuhan or having close contact with friends from Wuhan, and consciously cooperate with the epidemic screening and testing when there are abnormalities in health, and choose the nearest key hospital for fever outpatient services or fixed-point treatment hospitals for medical treatment. The company's main goal is to reduce the number of people who have to go out and do things they don't want to do, and to make sure that they don't have to go out and do things they don't want to do," he said.

We firmly believe that, under the strong leadership of the Party Central Committee, the majority of party members and cadres as long as always with the people together, always with the people's hearts, and effectively do a good job of epidemic prevention and control, we will be able to win the epidemic prevention and control of the blocking war.

The hotel reception epidemic prevention year-end summary 5

Since the new coronavirus infected pneumonia epidemic, Xingqing District actively carry out epidemic prevention and control of science and technology propaganda, solid epidemic prevention and control of the work of the duty. March 9 to March 12, the main carried out the following work:

First, strict card point duty, keep good "last line of defense". "

The unit of a hand attaches great importance to the epidemic prevention and control work, in the work of the group in a timely manner to convey the superior on the epidemic prevention and control of the deployment of arrangements, forwarding the epidemic prevention and control of the circular, requiring all cadres to clear the requirements of the card point of duty, attaches great importance to the work of the duty to guard the epidemic prevention and control of the "last line of defense! "The main purpose of the program is to publicize and promote the epidemic prevention and control to the residents in and out of the city. In the near future, the main publicity to the residents in and out of the promotion of "my Ningxia" app and guide the residents to get the health epidemic prevention code.

Second, continue to strengthen the science publicity

First, adhere to the science caravan through the science caravan radio broadcasting in the countryside into the community to carry out epidemic prevention science publicity, recently *** carried out three science caravan epidemic prevention publicity, the length of the service 12 hours, publicity kilometers *** counted 450 kilometers;

Second, the whole area of the science popularity of the information staff active The second is that the whole district science information officer actively forwarded the epidemic prevention and control science knowledge through WeChat, qq and other communication tools to expand the coverage of epidemic prevention and science publicity;

The third is to place the "science popularization of China" app registration publicity colorful pages in the unit of the Yumin community, the Gulou community, the Zhenghuang community at the four duty points to promote the "science popularization of China" app for the residents of the community, to promote the "science popularization of China" app. China" app, especially for the residents to introduce the epidemic prevention column in the software, and for the successful registration of the residents to issue science publicity products. Xingqing District, the "popularization of science" app registration and dissemination volume ranked first in Yinchuan City, at the same time, the popularization of science informants increased significantly in the monthly volume of activity.

Three, the education bureau leadership of the school principals actively participate in the work of epidemic prevention

First, in the Xingqing District Education Bureau under the organization of the Xingqing District Schools leadership organization of the school in order to carry out on-line flag-raising, the opening ceremony, the cloud classroom and other educational and teaching activities to ensure that the students are suspended from non-stop classes and non-stop schooling;

Second, the education bureau staff, the schools Leaders take the lead to carry out in-depth epidemic prevention volunteer work, while guiding school teachers to actively participate in epidemic prevention volunteer activities, the school epidemic prevention of advanced people, advanced deeds endless, countless;

Third, the school organization of primary and secondary school students through the jitterbugs, the United States, the United States of America, the graphic video editing software such as the production of epidemic prevention promotional materials, sharing of epidemic prevention and control of the epidemic of insights, to prevent and control of the epidemic of the gas, to achieve the epidemic prevention and popularization of science and technology The first step is to make sure that you have a good understanding of what you are doing and how you are doing it.

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