My HP laptop's fingerprint recognition doesn't work well anymore, what should I do?

Hello, thank you for choosing HP products.

Fingerprint recognition can not be used generally and the machine's fingerprint driver and software or system problems, we recommend that you try to operate according to the following methods to see if you can solve the problem:

1, re-installed for the machine's fingerprint recognition and the corresponding driver, on how to download the appropriate product drivers from the HP official website, we recommend that you can refer to the following

/portal/site/hpsc/public/kb/docDisplay/?docId=emr_na-c02903029

Note: The 1218TX you provided is not the complete model number of your machine, so we are unable to provide you with the appropriate driver for your machine. If you can't check the driver of your machine according to the above method, we suggest you can provide the PN number of your machine to us, and we need to help you find the suitable driver for your machine according to the information you provided. Product Number: The P/N (Product) number can be found on the label on the back of the machine (or in the battery compartment of the laptop) or on the warranty card, and it is a 7-digit numeric and alphanumeric composition, and the PN usually ends with #AB2.

2, if the reinstallation of drivers and software after the machine problems remain, you described the problem does not exclude the system problems, we recommend that you can save important documents after restarting the machine in the machine when the HP logo appears to press the F11 key to restore restore the machine's operating system to see if it is able to solve the problem you encountered.

Note: If your machine is not pre-installed with a windows operating system when you purchase it, we recommend that you try to put in a system installation CD-ROM to save important files and reinstall the operating system to see if it solves the problem you are experiencing.

Hope the above reply can help you.