CITIC-Prudential Life empowers business operations with technology

In recent years, CITIC-Prudential Life has empowered its business operations with technology and continuously increased its investment in research and development of science and technology. On the one hand, it has done a good job in providing basic technical support for the company's operations, and on the other hand, it has empowered its advanced scientific and technological achievements to a number of business scenarios to enhance the efficiency of its management and technological endowment of each business area in an all-round manner, and has formed a number of important scientific and technological achievements in the fields of business development support, customer service, intelligent operation, intelligent risk control and information security. It has formed a number of important scientific and technological achievements in the fields of exhibition support, customer service, intelligent operation, intelligent risk control and information security.

Accelerating the in-depth integration of new technologies and life insurance business scenarios

During the epidemic, more and more customers became more aware of their insurance needs, while at the same time, face-to-face customer service was greatly affected. In this context, CITIC Prudential Life launched the VR parlor, making a positive attempt to cope with the impact of the epidemic and technology-enabled business development. Through technological innovation, the traditional offline face-to-face insurance mode is transferred to the online remote video in the same frame VR mode. In the case of non-face-to-face contact between sales consultants and customers, you can break the boundaries of physical space through the online VR parlor, using real-time audio and video technology, face recognition technology and big data technology to seamlessly connect sales consultants and customers; both parties through the desktop **** enjoy, data synchronization, remote frame, face recognition and audio and video online communication way to one-stop complete the insurance process.

Using cutting-edge technology to improve the quality and efficiency of risk control

CITIC Prudential Life Intelligent Risk Control Platform is an intelligent risk control technology innovation product that integrates anti-fraud, anti-money laundering, and intelligent management of agents, and it serves the company's underwriting, claims underwriting, supervision, and agent team management in many key business areas.

The anti-fraud intelligent engine module runs through the entire customer life cycle, effectively improving customer access efficiency and reducing the risk of fraudulent insurance; the anti-money laundering intelligent engine module effectively supports regulatory reporting while also playing an important role in the process of customer access; the agent intelligent analysis module, as the first insurance company that cooperates with BIC in the field of agent analysis, uses the company's industry experience and big data capabilities to work with the regulatory data of BIC. As the first insurance company to cooperate with BPS in the field of agent analysis, the company's industry experience and big data capabilities are combined with BPS's regulatory data advantages to realize a strong alliance and promote and realize the high-quality development of the company's sales force.

Building the ballast of the company's compliance

In recent years, CITIC-Prudential Life has been benchmarking against ISO27001:2013, improving the company's information security system, and passing the certification of the British Standards Institution (BSI) by the end of 2021 to further enhance the company's information security management level and lay a solid foundation for the sound development of the company's business. This will further enhance the information security management level of the Company and lay a solid foundation for the steady development of the Company's business.