How to do a good job in the details of sales service

How to do a good job of sales in the details of the service

How to do a good job of sales in the details of the service, the sales industry is the service industry, which is known to everyone, sales is to sell their own services, good service will allow you to make more and more of your customer base, the following share a good job of how to do a good job of sales in the details of the service of the relevant content

How to do a good job of sales in the details of the service 1

Service Preparation

Many hotels before going to work have to go through a mirror, the purpose of this mirror is to ask the employees themselves to check their own instrumentation in line with the company's requirements? Service preparation is not only to have a professional appearance, in fact, this is relatively easy to do, such as the above mentioned a mirror, but also includes your work environment is ready. In addition to this, the following two points of preparation are even more important to constantly strengthen.

Preparation of service knowledge and product knowledge. You must have a thorough understanding of the products and services you offer to be able to provide the best service to your customers. If customers ask you three do not know, may be your instrument again professional, smile again, customers may not be satisfied. Preparation of service psychology, before going to work, ask yourself whether you are ready to positive service mentality, with full enthusiasm to provide customers with the best service. If you're not ready to start work in a happy, sunny mood, you're not ready.

Greeting customers

Welcoming attitude. Attitude is very important as it determines how the customer perceives the entire service. How to show that you welcome customers and warm attitude? Smile is the most basic. But I often find that it is this most basic attitude. There are also many service personnel are difficult to do.

Friendly greeting. Friendly greeting is very profound, but it is ignored by many service personnel. It is a very small thing and very easy to do. Greetings should be clear, loud and enthusiastic, and should really convey that you are glad to have him here and appreciate his patronage. A Taiwanese company has created a "froggy" greeting. All the people say "welcome" in unison.

Instant greeting. "Not greeting the customer creates a psychological pressure on the customer". Many times our customers have to wait several minutes to be greeted. Studies have shown that customers feel like they are waiting longer than they actually are; a customer who waits 30 to 40 seconds may feel like he has waited 3 to 4 minutes. When you are ignored, you feel that time passes slowly. An immediate greeting will reduce customer stress. Why would they be stressed? They are in an unfamiliar environment and feel as if they are a little out of place. You are there every day for work and they are only visiting occasionally. Instant greetings can relax the customer's mental stress right off the bat and is a smooth service. Greet customers verbally within 10 seconds of them walking into your store or workplace.

Eye contact. If you can't say "hello" out loud. If you can't say "hello" out loud, greet the customer with a look, a gesture, etc. to show that you've noticed the customer and are ready to serve them right away. One look at your customer tells him that you are ready to serve him. Making eye contact creates an understanding between you and your customer that conveys your interest in further communication.

Understanding the customer's . Needs

Anticipate the customer's needs. Different people's needs are different, and you must be prepared for this in service; the world is a big place, and there are all kinds of people. In the service must pay special attention to the emotional needs of customers. Usually customers are appreciated, sympathetic, respected emotional needs, service needs to put themselves in the position to understand and meet these emotional needs.

Observation of customer needs. Through careful observation we can see the customer's needs. For example, if a customer stays in front of a product and stares at it for a period of time, it shows that he has a need for the product, and the service personnel need to go to the service at the right time.

Ask and listen to customer needs. Often the customer will take the initiative to tell us his needs, which requires us to focus on listening to the customer's conversation. Understand what the customer really wants. Sometimes customers are not always able to express their needs clearly. For example, many girls go to the beauty salon for cosmetic surgery. It's for a little bit of beauty. But most people's real need for cosmetic surgery is to be loved and respected by others. So sometimes cosmetic surgeons do psychological counseling work. Questioning and listening skills need to be practiced constantly and are the most important skills in service.

Completing the transaction or satisfying the customer

After you know what the customer wants, you need to complete the transaction or satisfy the customer as quickly and efficiently as possible and try to handle the transaction without making a mistake. After completing the transaction, always remember to ask the customer, "Is there anything else I can do for you, please?" to show that you are willing to help them.

Build a relationship with the customer

Thank the customer. Sincerely thanking the customer for their business is an effective measure to build a relationship with the customer, such as using the customer's name: "Mr. Wang, thank you very much for your patronage, please go well." Collect and organize customer information. Contact with customers at the right time, such as mailing thank you cards, New Year's cards and so on are ways to build relationships with customers.

How to do a good job in the details of sales service 2

A sincere

Attitude is to determine whether a person can do things successfully in the basic requirements, as a sales person, you must hold a sincere heart, sincere treatment of customers, treat your colleagues, and only in this way, other people will respect you, treat you as a friend. The business representative is the image of the enterprise, the embodiment of the quality of the enterprise, is connected to the enterprise and society, and consumers, and distributors of the hub, therefore, the attitude of the business representative directly affects the enterprise's product sales.

Second, self-confidence

Confidence is a kind of power, first of all, to have confidence in themselves, the beginning of each day's work, to encourage themselves, I am the best.

To be able to see the advantages of the company and their own products, and memorize these, to compete with rivals, we must have their own advantages, we must use a kind of conviction to face customers and consumers.

As a sales representative, you are not only selling goods, you are also selling yourself, the customer accepts you, will accept your goods.

Joe Girard, the world Guinness Book of Records creator known as the king of automobile sales, had retail-marketed more than 1,600 cars in a year, an average of nearly five a day. When he applied for a job as a car salesman, his boss asked him, "Have you ever sold cars? He said, "No, but I've marketed daily necessities, I've marketed electrical appliances, and I've been able to market them, which means I've been able to market myself, and I've certainly been able to market cars.

Knowing has no power, believing has power. Joe Gillard was successful because he had the confidence that he could do it.

Three, do a person

"Everywhere you look are learning", to develop the habit of thinking hard, to be good at summarizing the sales experience. Every day you have to review your work again, see what those places do well, why? Do not do well, why? Ask yourself a few more why? In order to find the shortcomings of the work, to promote their own continuous improvement of work methods, only to enhance the ability to seize the opportunity.

Opportunities are equal for everyone, as long as you are committed, you will be able to become the industry leader. Taiwan entrepreneur Wang Yongqing just started to operate their own rice store, record customers every time to buy rice time, remember the family has a few people, so that he figured out that people can eat rice for a few days, almost to the end of the meal, it will be sent to the customer. It is this meticulousness of Wang Yongqing, to make their own business development and growth.

As a sales representative, every little change in the customer, to understand, and strive to grasp every detail, to be a person with heart, and constantly improve themselves, to create a more exciting life.

Four, toughness

The actual sales work is very hard, which requires business representatives to have a bitter, persistent toughness. "Eat the bitter kind of pain, the party on the people". Half of the sales work is to run out with the feet, to constantly visit customers, to coordinate customers, and even track consumers to provide services, sales work is never smooth sailing, will encounter many difficulties, but to have the patience to solve the problem, to have the indomitable spirit.

U.S. star Stallone did not become famous before, in order to be able to play the movie, in Hollywood, each film company one by one to recommend their own, after he touched the wall 1,500 times, there is finally a movie company is willing to use him. From then on, he went to the movie world, relying on their own tenacity, interpretation of the many tough guy image, become one of the most famous Hollywood movie star.

Is the problem that sales reps encounter every day greater than the difficulties Stallone encountered? No.

Fifth, good psychological quality

With good psychological quality, in order to be able to face the setbacks, not discouraged. Each customer has a different background, but also has a different character, the way of the world, their own blow to be able to maintain a calm state of mind, to analyze the customer, and constantly adjust their own mentality, improve their working methods, so that they can go to face all the blame. Only in this way can we overcome the difficulties. At the same time, we can not be complacent because of the momentary success, we must know that "joy begets sorrow", and only in this way, we can not be proud of the victory, not discouraged by the defeat.

Sixth, the ability to socialize

Each person has strengths, not necessarily require each sales representative are exquisite, can talk, but must be more and others to communicate, cultivate their own social skills, as far as possible, more friends, so that there are more opportunities to know that the road more friends is good to go. In addition, friends are also resources, you know, have resources will not be successful, make good use of resources will be successful.

Seven, enthusiasm

Enthusiasm is a contagious emotion, he can drive people around to pay attention to certain things, when you are very enthusiastic to go to the customer exchange, your customers will also be "cast to Lee, return to Peach". When you walk on the road, just met your customers, you reach out, very enthusiastic and each other pleasantries, perhaps, he has not encountered for a long time so valued his people, perhaps, your enthusiasm will lead to a new deal.

Eight, knowledge to wide

Sales representatives to deal with all sorts of colors, all levels of people, different people are concerned about the topic and content is not the same, only with extensive knowledge, in order to have with each other *** with the same topic, in order to talk about the opportunity. Therefore, to dabble in a variety of books, regardless of astronomy and geography, literature and art, news, sports, etc., as long as there is free time, to develop the habit of continuous learning.

Nine, responsibility

Sales representatives of the words and deeds are on behalf of your company, if you do not have a sense of responsibility, your customers will learn from you, which will not only affect your sales, but also affect the company's image. Undoubtedly, this will form a harm to the market.

There is a family of three living in a new house, the wife saw her husband and son not very hygienic, wrote a slogan in the home: hygiene, everyone is responsible. The son came home from school, saw the slogan, take the pen to change the slogan to "hygiene, adults have the responsibility". The next day, the husband saw, also took out a pen, the slogan changed to "hygiene, Mrs. responsibility".

This is a joke, but it illustrates a problem. Responsibility can not be shirked, only to take responsibility, like the story of the family, how can we make the home more hygienic? First of all, you have to be hygienic yourself, and you can't shirk your responsibility. As a sales representative, your responsibility is your credibility, your responsibility, determines your performance

How to do a good job of sales in the details of the service 3

First, try to dress once the transaction, began to establish customer files

Do not underestimate any customer, try to dress after the completion of the follow-up, most of the reasons for your service is not satisfied. Then try to dress once the transaction, we must immediately establish a file. Because there is no file, you can not clearly remember the customer's situation, the service customer is a mess, not rational, then how to get good results?

File 1: the customer's basic information: including height, age, gender, address, telephone, with or without weight loss history, attitude towards the product and so on.

With this information, you can target your guidance. Height, weight, age, gender, you can know his standard weight. Address and phone number to facilitate you to send him another delivery later, directly to the other party to confirm it, do not have to ask every time, the other information is the same reason. Know yourself and know your enemy, in order to win a hundred battles, the establishment of the file, is responsible for the work, but also for the respect of the customer.

So, have you built a file for your customers?

If so, that's great, keep it up.

If not, you should know why your customer closings are low.

File 2: Record the process of taking

The reason is even simpler: do the service, did not record the process, do not know how many pounds he lost, do not know whether he entered the platform period, and do not know how to do the next step of the guidance program. If you are responsible for people, then, remember to start recording the process of taking all customers and changes.

File 3: laying out ideas

The information is there, the data is there. Then next, it's time to plan & lay the groundwork.

"Who is he?"

"What padding have you done?"

"How do you want to take him down step by step?"

"How do you want to fulfill him later, and fulfill yourself at the same time?"

Please summarize the planning and insights of these thoughts, as well as the stages of implementation, below the customer profile as well.

In short: the creation of the profile,

is a shift from the rough-and-tumble stress of loose freelancing

to workflow, standardization, and formalization

.

With the attitude of work, to do other micro-business can not do.

Then you will be destined to be more successful than anyone else.

Second, the courier issued, take the work before

After the courier issued, the customer tried to drink before, we have to think of some of the problems in front of the early solution. This will naturally lead to twice the result with half the effort.

Before taking 1: single number and follow-up information

Once the single number of daily trial service received, immediately tell each other. And inform the general arrival time, so that customers can make arrangements in advance. Keep an eye on the progress of the single number, always remind each other to check. This is the responsibility of the customer, the customer will feel your care and sincerity. Is the customer with the beginning of the first step to pave the way.

Before taking 2: Once received, immediately inform the method of taking

The method of taking the information, to be simple and clear, do not have too many requirements, do not start to drink before the customer, was scared, can not eat this, can not eat that. It is very simple: it is the morning and evening alternative to staple food, less oil and salt at noon 8 minutes full.

Reduce his burden before he starts to try the service.

Before taking 3: inform the precautions

The precautions are a supplement to the method of taking, but also the requirements are simple and clear

For example: the amount of water to drink, do not stay up all night, more vegetables, less fried, and other basic common sense.

Before taking 4: about the law

A few rules in advance, the ugly words to say in front, while informing is responsible for each other.

"Sister, I will supervise you ha, every day I have to ask you for morning and evening weight. Money for you to spend, I have to be responsible for you. Right? So don't bother me when the time comes haha."

Say this sentence, and then go to supervise the service, the difficulty will be much lower.

But it should be noted that, do not ask for customers like the agent, people are customers, can only go to the suggestion, not the requirements, do not press too much to make the other side of the resentment.

(1) Eat as required (ask about the basics every day )

(2) Do as required (weigh yourself in the morning and evening and clock in)

(3) Communicate in a timely manner if there are any problems

(4) The group will share the basics, learn more about it

Above are the 4 contents of the covenant

Three, After taking the work

After taking 1, pull the group and welcome

In fact, if the number of people trying to serve is about the same, it is best to build a group, do not have to worry about problems.

If your trial service number is not much, then the joint other agents together to get a group, but also to take care of each other.

The biggest advantage of pulling a group is that you can influence them to create an atmosphere of weight loss in your area. Some people even if the group does not talk, does not mean he does not see. Let the results of the trial service reported to the group, so that everyone knows that the effect is good, not false, bottom line, not afraid to check.

Don't worry about building a group. If you worry about the problems that will arise from building a group, then it only means: you are afraid of something. And these factors will be the biggest obstacle to your growth.

Newcomers to the group are welcome in a timely manner.

After taking 2: Supervision punch card

There are many punch card modes, generally divided into

Fine Micro Light Meal Replacement Day X

Original weight

Yesterday's weight

Today's weight

Cumulative weight loss

Supervision to understand the difference between the morning and evening weights Whether it is more than 1.2-1.5 pounds, and if so, find out if it is a bowel movement, if you are taking in too much, and other factors.

Service 3: Answer questions in a timely manner

Answer questions in a group, be careful, and answer them three times.

If you don't understand, please consult your supervisor or company in time.

If you are in other agent groups, and not you on duty, it is best not to replace the group leader to answer.

Learn the professional knowledge, and then reply carefully.

Do not make jokes.

Service 4: Popularization of knowledge in the group

People just come to try to serve in your group, you and others to share the money, share the platform, share the company and what is the use of playing chicken blood?

Everything to think differently, you just contact a group, the group every day to play chicken blood, talk about making money, you do not resent?

By the same token, we are just trying to serve the group！！！！

What does it mean to be a test group? The first thing you need to do is to get your hands on a new one, and you'll be able to do that! You want to make them listen to you? I don't think that's going to happen.

The only thing you need to know is that you're not going to be able to get your hands dirty! The most concerned about what you talk about!