New Business Etiquette book abstract catalogue

The first set of manners and appearance

1. Basic concept, content and coverage of etiquette

2. Basic orientation and expression mode of expression

3. Several aspects of appearance

4. The charm of a smile

5. Expressiveness of posture

Viewpoint: Manner, appearance, appearance and manners are external reflections of spiritual taste, and only "from the inside out" is the most beautiful.

The second set of meeting etiquette (I)

1. Meeting: "Vivid" Charm

2. Greetings: Basic "politeness" is not necessary.

3. Handshaking etiquette: the origin, scale, initiative and beauty of handshaking.

Viewpoint: Etiquette can be divided into "ceremony" and "righteousness", in which "ceremony" is internal respect, "righteousness" is external expression, and "ceremony" is external expression of internal.

The third set of meeting etiquette (part two)

1. Handover of business cards: the basic details and etiquette derived from it.

2. Serving tea: Several typical ways to serve tea in cups.

3. Gifts: Pay attention to gifts.

4. Fujian: Introduction to British Fujian etiquette.

Viewpoint: Etiquette can be summed up in four words: self-discipline and respect for others. Without self-discipline, there is no respect for others.

The fourth set of seating etiquette (I)

1. Orientation: The meeting room shows respect for the elderly.

2. Meeting place: Different interpersonal relationships choose different meeting places.

3. Left-oriented applications: traditional etiquette and official meetings

Viewpoint: Etiquette originated from ancient sacrificial activities, and seating etiquette is to reflect the order of honor and inferiority.

Episode 5 Seating Etiquette (Part II)

1. Rights-oriented applications

2. Layout of Chinese dining table

3. Etiquette of marching and guiding.

4. Etiquette of car seats

Viewpoint: In daily work and life, not all communication objects will follow the standard seating etiquette and advocate a principle. The position that respected people like is a prominent position.

Episode 6 Men's dress etiquette

1. The basic concept of dress

2. The basic composition of men's formal attire

3. Accessories for men's formal wear

4. Basic collocation of men's other clothes

Viewpoint: People often say that "clothes make the man, and horses depend on the saddle", but proper dress can better reflect their inner cultivation and accomplishment than "saddle".

Episode 7 Lady dress etiquette

1. The basic composition of women's dresses

2. Accessories and makeup for ladies' dresses

3. Basic collocation of other clothes for ladies

Viewpoint: the highest state of dress etiquette: the unity of people and clothes

Proper dress is a kind of self-esteem and a sign of respect for others.

The eighth set table manners (on)

1. Sit down: the beginning of the banquet.

2. Three ways to use napkins

3. Use of tableware: chopsticks, turntables, knives and forks.

4. Cloth dishes: small etiquette, asked by the university.

Viewpoint: among all the etiquette details, table manners have always been the most sensitive psychological interaction, and improper dining methods will leave a permanent bad impression on people.

The ninth set table manners (below)

1. buffet: the basic order of taking food and the principle of "three don't mix"

2. Celebration banquet: wine glasses, toasts, and the cultivation of parting.

3. Office dinners: preparing meals and using tableware.

4. Diet: Four criteria for a correct diet.

Viewpoint: If a person's overall etiquette level is composed of various details, then the individual scores of these details are not added, but multiplied. In other words, any detail has a single zero, and the overall etiquette level is zero. Table manners are the most easily overlooked items in people's daily life and work.

The tenth set of telephone etiquette

1. greetings: details that cannot be ignored

2. Rules of self-introduction

3. Smile: The other person will definitely feel it.

4. Volume, speed, intonation and tone

5. Time to make and hang up the phone

6. SMS etiquette

Viewpoint: In today's social communication, telephone communication is more frequent than face-to-face communication, and telephone etiquette can better promote the harmony of interpersonal communication.

Episode 11 Interpersonal Communication Skills (1)

1. Etiquette itself cannot be accomplished independently: interpersonal communication.

2. External manifestations of interpersonal communication

3. The inner mystery of interpersonal communication

4. Three skills of language expression

5. Inappropriate oral language, taboo words

Viewpoint: Effective interpersonal communication depends on individual communication ability. Because the communication situation is complex and diverse, the most important thing is to have flexible communication skills, so there are many interpersonal skills that can be used.

Episode 12 Interpersonal Communication Skills (Part Two)

1. Skills of recording telephone numbers

2.3A interpersonal communication principles

3. The golden rule and platinum rule of interpersonal communication

4. The story of a wolf occupying a hole

Viewpoint: More than 70% of disputes in interpersonal communication come from misunderstanding or inaccurate expression. It is twice the result with half the effort to comprehensively examine and improve language ability.