Traditional Culture Encyclopedia - Traditional customs - What is the business philosophy of property companies in industrial parks?

What is the business philosophy of property companies in industrial parks?

Establish the service idea of "people-oriented, users first"

It is undeniable that "property management", a new thing, was once simply considered as the management and maintenance of real estate, and this mechanical understanding of property management still has an impact. We do not deny the importance and necessity of managing "property", but it is a serious misunderstanding to regard all kinds of service objects faced by property work as appendages outside the management subject. This misunderstanding will lead to vague understanding and thus form a disorderly state of work, followed by tough management of property personnel and passive acceptance of owners; However, when the owners keep asking, the property managers are overwhelmed, in a hurry, the workload is getting bigger and bigger, and the satisfaction rate of the owners is getting lower and lower. The reason is that we haven't grasped the root cause. Property management is not only the management of "things", but also the vivid and organic communication between people. Property management leaves the service subject of "people", just like fish leaves water. High-quality property management is always the communication and understanding between heart and heart, not the mechanical and inactive connection between people and things. Therefore, property management enterprises must establish the service concept of "people-oriented, customer first" and try their best to serve the owners or property users. 2. Establish the basic business model of industrial park property management. Property management in industrial parks is oriented to enterprises. If the service quality is not high, it will affect the government's investment attraction. Therefore, how to establish a more perfect management model will be an extremely important topic for property management enterprises in industrial parks.