The difference between total quality management and traditional quality management

One, the organizational culture is different:

1, traditional management: individualism, professional division of labor, arbitrary leadership, profit first, the pursuit of productivity.

2, total quality management: collective efforts, cross-sectoral cooperation, teaching and empowerment, customer satisfaction, the pursuit of quality.

Second, the different ways of communication:

1, traditional management: downward communication;

2, total quality management: downward communication, parallel communication, oblique communication, multi-directional communication.

Three, the expression of views and participation in different ways:

1, traditional management: competent ruling, suggestion system;

2, total quality management: due process, quality management team, attitude adjustment.

Four, the pay system is different:

1, traditional management: the individual as a unit to strive for merit, pay raises, as well as benefits.

2, total quality management: team-based pay, financial rewards, non-financial nature of the praise.

Expanded Information:

Total Quality Management, an organization's quality-centered, all-employee participation-based management aimed at achieving long-term success through customer satisfaction and benefits to all members of the organization and the society benefit and achieve long-term success of the management path. In total quality management, the concept of quality is related to the achievement of all management objectives.

Features

Comprehensive: It means that the object of total quality management is the whole process of production and operation of the enterprise.

All-member: means that the total quality management to rely on all workers.

Preventive: means that the total quality management should have a high degree of preventive.

Service: mainly in the enterprise to meet the needs of users with their own products or services for users.

Scientific: quality management must be scientific, must be more conscious of the use of modern science and technology and advanced scientific management methods.

Baidu Encyclopedia-Total Quality Management