Hotel management mode in the new period

Trial on the new era of hotel management mode

Hotel managers in the construction of a complete scientific hotel management mode, hotel managers should first of all change the traditional management concepts, with the development of the times of the study of novel management concepts, and the use of reasonable methods of novel management concepts into the management process.

Abstract: With the continuous development of China's market economy, all walks of life in the market competition is becoming more and more intense, especially in China's hotel industry, at present, China's hotel industry is facing a huge challenge, such as can't make a reasonable solution, that China's hotel industry in the future market will not be able to occupy a favorable position. Position, or even may be eliminated. Therefore, in order to promote the development of China's hotel economy, improve the efficiency of the hotel, hotel managers must develop a scientific hotel management model, and management methods for innovation, to ensure that the hotel can be in the new period of smooth development.

Keywords: new period; hotel management mode; innovation research

First, on the new period of the hotel management mode of the current situation analysis

According to the analysis of the current situation of the development of China's hotels, China's hotels are the reason why the economic development of the slow, mainly due to The hotel's management mode is single, the hotel's management methods can not change with the development of the times, so that the hotel managers in the process of operating the hotel can only use the traditional way of operation, in the management of staff management is also a lack of clear management program, and to avoid the emergence of these problems, the hotel manager's ideological concepts should be developed with the development of the times and the development of the hotel in accordance with the actual situation, to formulate the appropriate solutions, so that the hotel can develop healthily. And this can also enhance the hotel's competitiveness in the market, so that the hotel occupies its own place in the market. At the same time, the factors affecting the economic development of the hotel also include unclear management objectives, lack of innovation in management methods, the hotel lack of supervision and management of staff, if the hotel managers are still in the process of development can not enhance the management of the hotel staff, then the hotel staff's sense of work will be weakened, so as not to promote the development of the hotel's economic development, which is just above the internal factors of the hotel.

At present, the factors that hinder the innovation of the hotel management mode, not only the internal factors of the hotel, at the same time, there are also external factors, with the improvement of people's living standards, people's needs are also rising, in the process of meeting the material needs of people, but also to meet the spiritual needs of the people, only to make people feel good service attitude, in order to let people consume their own thing! Recognized and satisfied. Thus, this cannot be a great challenge to the hotel. Many hotels can not continue to operate its main reason is that there is no customer consumption, and why there is no customer consumption which is a problem, from the hotel's internal factor analysis, because the hotel's management mode can not meet the needs of the times, from the external factor analysis, is due to the fact that in today's times people have more choices, people will choose to meet their own needs of hotels, rather than focusing on only one hotel, and People have more choices, people's curiosity will also increase with it, every person has a strong desire to explore different things, thus, people will choose another hotel to satisfy their curiosity to consume. This makes the operational efficiency of the hotel decrease. If the hotel is not able to make changes within the hotel within a proper period of time, then the hotel is also about to be eliminated.

Second, on the new period of the hotel management mode problems

1.

The main force of the hotel business is mainly good service, so that consumers are satisfied with the hotel's services and come back to the hotel again, thus promoting the development of the hotel economy. However, in today's era, most of the hotels have a problem, that is, low service quality. According to the survey of hotel service personnel, these service personnel are lack of humanized service in the process of service, although many hotels have been concerned about the humanized way of service, but in the actual implementation of the process, but encountered heavy obstacles. For example: the hotel requires service personnel to use a smile type of method to serve customers, however, with the passage of time in, this smile type of service method can not meet the needs of consumers, only to innovate, in order to attract consumers. For a long time, this smile type of service way people have been accustomed to, and some staff deliberately smile, so that consumers will be bored with it, which also seriously affects the image of the hotel, resulting in the loss of a large number of hotel customers. Therefore, the hotel should not deliberately imitate the service mode, but to create their own hotel in line with the service mode, and in the process of continuous innovation of the service mode, which can make the hotel to get a good reputation, and let the hotel to get the attention of consumers, so as to effectively improve the quality of service of the hotel.

2. The hotel's human resources are not complete.

Due to the wide range of hotel operations, and therefore, the staff required to increase with it, and the hotel needs a variety of staff forms, such as cleaning staff, front desk services, floor managers, etc., so the hotel should have the corresponding human resources management department, so that these staff in their daily lives on their own occupation is responsible for the hotel to set up a human resources management part, but also accordingly will reduce the corresponding cost of the hotel. However, at present, many hotels in China lack a complete human resource management department and insist on ? People-oriented? management concept, due to the hotel to the staff lack of sense of importance, do not consider the feelings and interests of the staff. So that the staff will not actively work for the hotel, the hotel is also difficult to mobilize staff enthusiasm, resulting in the hotel can not get reasonable protection, over time, the hotel's service quality and economic income will decline. At the same time, the hotel also lacks a scientific internal management mechanism, many hotels in the receipt of customer cast criticism of staff, making part of the staff in vain, so that the staff can not produce a sense of belonging, so that the staff to give up their own work, resulting in a lack of a large number of hotel staff. The impact of the hotel human resources composition there are many factors, such as: the hotel structure is too cumbersome, staff safety is not scientific, the lack of enhancement of the staff's awareness of their duties and responsibilities, and even some of the work has been done, the staff can not be realized in time, which greatly reduces the efficiency of the work.

3. The hotel lacks novel service methods.

In our country there are many hotels are chain hotels. Thus, the overall structure of these hotels analyzed, the hotel and the hotel composition is basically the same way, there is not much difference, which gives consumers the same feeling, and these hotels are more expensive, for the average family is difficult to afford such a huge ` consumption price. Therefore, people will choose hotels with good quality and low price, so as to satisfy their inner needs. To put it simply, it is because hotels lack of personalized service and the price is so high. So it leads to consumer dissatisfaction with hotels. The hotel only let consumers get personalized experience, in order to make consumers feel value for money. To give a simple example, the domestic hotel luxury suites, although there is quality service and environment, but the basis of the same style, and the price is also high, consumers can not get a sense of satisfaction, is to choose other hotels, which leads to the hotel is facing the problem of survival.

4. Operators lack of hotel management.

First of all, most of the hotel managers lack of their own requirements, the lack of capital investment in the hotel needs to invest, so that even if the establishment of the human resources department, can not improve the hotel's infrastructure, but also very difficult for the human resources department for the hotel to introduce a large number of talented people and staff, which is the development of the hotel when there is no little good, the hotel in China looks very upmarket, but not able to The hotels in China look very upscale but fail to meet the simple needs of consumers. Due to the lack of investment and management of the hotel staff by the hotel managers, many of the staff are of low quality, and the basic staff lacks the ability to deal with people well. So that when consumers have questions, the staff will not be able to provide them with professional answers and perfunctory consumers, so that the hotel's service is not proportional to the grade. At the same time, the overall quality of the staff is low, the lack of enthusiasm for work, in the hotel for the recruitment of staff, neither the corresponding requirements, but also a reasonable test, especially new employees just stepped into the position, the hotel lacks its corresponding training, resulting in employees can not understand their own work tasks, resulting in lower quality of work. Some hotels are in order to save the hotel's expenses, did not recruit the appropriate human resources managers, so it can not condense the strength of the staff, so that the hotel staff is more dispersed.

Third, for the new era of hotel management mode of innovation proposed strategy

1.

For hotel managers, in possession of management thinking at the same time, also need to have the art of management, so as not to make the hotel in the full tension of the atmosphere, so as to create a harmonious, democratic and equal working atmosphere for the staff, and let the staff feel the beauty of work. Hotel managers in the process of managing the hotel, to make clear the attitude of the staff, which is the basis for determining the future development of the hotel, but also enable hotel managers to see the direction of the future development of the hotel. Hotel managers should manage every area of the hotel, and make it exudes the flavor of art, so that the staff to experience the significance of their own work, and consumers feel the charm of the hotel. Art comes from life. Hotel artistic management mode should not only be reflected in the layout of the hotel structure, but also highlight the details of art. Consumers are people with aesthetic ability, therefore, consumers will be happy to accept things of beauty. And managers use the advantages of aesthetics to transform the interior of the hotel artistically to attract consumers' eyes. But in the process of transformation, the managers must be positive energy into the hotel's internal atmosphere, the management content used must be healthy and correct, and the use of hotel art management, will be promoted to improve the quality of service personnel, only the hotel in line with their own artistic characteristics, in order to promote the visit of consumers.

2. Managers summarize and reflect on the work of the hotel in a timely manner.

The growth of the hotel requires managers to constantly analyze and summarize their own work, study the mistakes made in the management process, and reflection, so that the hotel can be the smooth development of the hotel, if you find that there are problems in the hotel and do not go to improve the hotel will not be able to improve the quality of service. Thus, when hotel managers encounter problems, they should develop reasonable solutions and use scientific means to solve them. In order to avoid the deterioration of the problem, hotel managers can only let the problem program play a practical role in order to make up for the hotel's loopholes in time and complete its management system. This is not only conducive to the hotel's current development, but also very suitable for the hotel's future development, hotel managers should study what the hotel needs through consumer feedback, what to improve, listen to the correct views of consumers to transform the hotel, the hotel should not only use a management model, but also to not change the original essence of its innovation, so that the hotel can make a huge change. Hotel managers should also examine the hotel in the development of the risks that exist in the hotel, the use of reasonable methods to promote the economic growth of the hotel, try to make the hotel to avoid these risks, so as to make the hotel healthy development.

3. Carry out new business models to enhance the competitiveness of the hotel in the market.

At present, the traditional hotel management mode to not meet the hotel's business needs, therefore, the hotel managers should actively carry out new business models, to attract excellent management programs, to remove the dregs, according to the novel management model and the actual operation of the hotel, the development of its own characteristics in line with the management model, only the hotel managers are actively enterprising, in order to build a reasonable business model. Thus, the hotel can be based in the market. At the same time, hotel managers should pay attention to the changes in consumer demand in a timely manner, develop appropriate reform programs to improve service quality. Managers should consider both internal and external factors, so that they can produce novel products and be welcomed by consumers. Managers can only learn to internal and external adaptability, in order to make the hotel good development, and enhance the economic benefits of the hotel.

4. Improve the hotel management system, improve service quality.

The reason why the hotel can get more income and improve the economic utilization of the hotel is mainly because of the consumer's recognition of the hotel. If the hotel's service quality is poor, then the hotel can not survive. And hotel managers want to make the staff to form a good service concept, hotel managers have to improve the hotel's management to improve the management of the hotel to instill the correct service concept into the business model, enhance the training and guidance to the hotel staff, respect for employees in the management process, care for employees, so that employees experience a real sense of belonging, so that the staff will enhance their own personal qualities, and work on their own The staff will improve their own personal qualities, and be responsible for their own work tasks, so as to complete the tasks distributed by the hotel with high quality and quantity. At the same time to enhance the staff's personal qualities, but also to enhance the staff's professional skills, so that when the consumer encountered problems, the staff will be professional for their answers, so that consumers feel good service attitude. In the process of the development of the hotel in the new era, the hotel should not only create a management model, but also to give the staff care, only the staff do not shirk their responsibilities when encountering problems, the hotel only to expand the service atmosphere, and in the process to form their own unique brand.

Four, conclusion

In short, the hotel managers in the development of a new management model, to increase the investment in human resources, so that it can be introduced to the hotel's excellent staff, at the same time, the hotel managers to strengthen their own training to enhance their own professionalism and management level, in the process of management will be a new work of the concept of instilling into the minds of the staff, so that the hotel will be able to provide the best service. Ideas instilled into the minds of the staff, so that their staff can be responsible for their own careers, and managers should also be in the process to set an example for the hotel staff to make a good example of demonstration, so that the hotel staff to receive the influence of the subconscious. Therefore, the hotel managers should be innovative management mode, only to enhance the efficiency of the staff to promote the development of the hotel economy, so that the hotel can occupy a favorable position in the market and win, get the recognition and support of all walks of life.

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