Lenovo official website after-sales service center-national 24-hour after-sales maintenance center

Tips: Please call the number in the instruction manual for network connection driver problems.

Lenovo official website after-sales service center-national 24-hour after-sales maintenance center

Lenovo printer copier fault service telephone: 400-017-110.

24-hour manual customer service, offline professional national outlets, personnel service teams in various regions and other exclusive services, the whole maintenance process is standardized and orderly, and the later synchronous tracking inquiry is open and transparent. All teams are professionally trained and certified, and the products and accessories used are directly supplied by the original factory.

Lenovo printer will provide completely free maintenance service during the three-guarantee period.

Lenovo printer service commitment

(1) Service Commitment

1. Resolutely implement the Product Quality Law of People's Republic of China (PRC), the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, and the Provisions on the Responsibility for Repairing, Replacing and Returning Some Commodities (the new "Three Guarantees" Provisions) to provide consumers with fast services.

2. Set up a service consultation and complaint hotline (working hours: 8:30- 17:30 from Monday to Friday).

3. After the consumer reports for installation and maintenance, make an appointment with the consumer to determine the on-site service time. In principle, after making an appointment, on-site service will be provided within 24 hours in urban areas and within 48 hours in suburban areas (unless the consumer requests another appointment);

According to the relevant requirements of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, the Law of People's Republic of China (PRC) on Product Quality and the Provisions on the Responsibility for Repair, Replacement and Return of Some Commodities, consumers can enjoy the three-guarantee service after purchasing the household appliances of Okuda integrated stove in accordance with the following provisions.

Lenovo printers are free during maintenance. However, in the following cases, maintenance fees need to be paid:

1, without warranty certificate and valid invoice or valid purchase certificate; Yuiki

2. The valid certificate is inconsistent with the warranty certificate or has been altered;

3. Damage to consumers due to improper use, maintenance and storage;

4. Damage caused by irresistible natural disasters or harsh use environment;

5. Disposable products and gas stoves beyond the warranty period;

Damage caused by installation and maintenance of non-Lenovo printer special service outlets (including installation or disassembly and maintenance by consumers themselves).

Reminders that are not within the scope of free service.

(1) unable to produce the three-guarantee certificate;

② The style of the Three Guarantees Certificate (including invoice) is inconsistent with or altered from the style of gas stove maintenance;

(three) due to improper use, maintenance and storage, so that consumers suffer losses;

(4) Without the permission of our company, repair or bear the losses caused by the disassembly of the three-package repairer;

⑤ After the expiration of the three guarantees, it can still be used after repair;

⑥ Damage caused by force majeure;

⑦ Lenovo printer service provider dismantled and caused damage; In line with the above situation, if the user agrees to pay the fee, the outlet can provide paid services for the user, and the fee shall be implemented in accordance with the guiding price standard stipulated by the gas cooker company.

Lenovo official website after-sales service center-national 24-hour after-sales maintenance center

Looking for matters needing attention in home appliance maintenance

First, check the formality through official website.

When consumers choose the maintenance service, whether it is within the warranty period or not, they should buy the service outlets of the brand. Don't trust the so-called "maintenance" found by refrigeration search, because the "Gui Li" maintenance shop often uses the vivid "cottage" website to fool consumers under the banner of "brand". on-line

400 phone is not necessarily the customer service hotline of brand household appliances. Consumers should look for service contact information from the gas stove manual or service manual, or directly contact the electrical appliance operator to provide consumers with the telephone number of maintenance personnel.

Second, check the business license of the maintenance enterprise.

When choosing a home appliance repair enterprise, consumers should check in advance whether the home appliance repair enterprise has a business license and relevant qualifications. Consumers can log in to the national enterprise credit information publicity system or WeChat applet to inquire about business licenses and related credit records.

Third, check whether the maintenance personnel are regular.

When regular home appliance maintenance personnel come to the door, in order to accept supervision, they usually wear company clothes and hang work cards. Consumers should check the work permit, work order and maintenance documents of maintenance personnel. If they have doubts about the identity of the maintenance personnel, they can call home appliance chain enterprises and brands for identity verification.

Fourth, understand the cost of maintenance projects

After confirming the identity of maintenance enterprises and maintenance personnel, it is necessary to know the charging standards of maintenance projects in detail and whether formal invoices can be issued. If necessary, you can seek technical support from customer service to understand the price charging standard. Don't rush to pay until you know it clearly. Beware of all kinds of "fake maintenance"

Excessive maintenance. " Some unscrupulous merchants will fabricate faults during the maintenance process, so as to raise the maintenance cost, or repair inferior parts or falsely claim imported materials, and take the opportunity to charge high fees.

Verb (abbreviation of verb) asks for and keeps the maintenance certificate.

When providing maintenance services, home appliance maintenance enterprises shall provide maintenance service vouchers and charge invoices to consumers, and the maintenance service vouchers shall truthfully fill in the maintenance service items and maintenance details. Most of the "Gui Li" maintenance points are individuals, so they cannot provide invoices or print special maintenance service vouchers.

Certificate.

6. If the rights and interests are infringed, protect the rights according to law.

If consumers encounter minor illnesses, major repairs, minor changes, wild speculations and other infringements in the process of home appliance maintenance services, consumers should collect good evidence and negotiate with maintenance enterprises to solve them first.

The country has entered the high temperature season, and the peak of the use of gas stoves, gas stoves and other electrical appliances has arrived. It is expected that the number of applications for home appliance maintenance will increase substantially, and there may be insufficient service supply in a short time. In order to ensure the general public to use all kinds of household appliances safely. Recently, the city's gas stoves, appliances and clothing.

The service hotline, Shanghai Household Appliance Industry Association, Shanghai Jiaodian Household Appliance Business Association and Shanghai Electronic Product Maintenance Service Industry Association (hereinafter referred to as the "Third Meeting") convened some key brand enterprises to mobilize and deploy the normalized epidemic prevention and control of the whole industry and ensure the maintenance service of household appliances in the hot summer season.

The reporter was informed that the home appliance repair industry in this city has reached the "four guarantees and one persistence" industry. The "four guarantees" include: ensuring key points, mainly ensuring the needs of the elderly and children, and ensuring that the maintenance demands of gas stoves under high temperature conditions are resolved within 24 hours; Ensure safety, let the general public increase their safety awareness and reduce the use of household appliances.

Potential safety hazards in the process; To protect the peak, do a good job in the industry's plan to deal with the maintenance peak, give full play to the security role of key enterprises in the industry, especially the service power of industry associations and societies, realize the sharing of resources and information, and give full play to the ability of gas stove service hotline to coordinate the service power to ensure the service.

48-hour response speed during peak hours. According to the service specification, all home appliance maintenance service personnel in this city must provide services in strict accordance with the industry requirements in terms of service quality and service price, and can't arbitrarily improve or reduce the service quality because of insufficient service capacity or weather factors.

It is reported that more than 8000 service personnel with on-site service certificates in the city/KLOC-0 must be certified to serve. Each service enterprise must indicate the charging standard, and shall not raise the charging standard at will; All manufacturers' service hotlines shall take effective measures to ensure service response.

"One Persistence" means that all service enterprises and personnel are required to strictly follow the needs of epidemic prevention and control, strictly standardize and implement the industry epidemic prevention and control guidelines, insist that service personnel conduct nucleic acid testing every day, improve the disinfection protection requirements of individuals and users, and strictly control the risk of infection.

Three industry associations in the home appliance repair service industry and the home appliance service hotline of gas stoves in this city put forward specific measures to cope with the service peak, ensure the home appliance repair service and meet the needs of people's livelihood, break the traditional thinking of fragmented enterprises in the industry, innovate and launch industry linkage, and highlight the sharing of service resources and service information.

Encourage the exchange of service personnel and spare parts between industries and enterprises to ensure that the service response time is kept within 48 hours in hot summer.

Distribution area of national after-sales outlets: unified service hotline:

National door-to-door service areas: Beijing, Hangzhou, Suzhou, Shanghai, Nanjing, Chengdu, Chongqing, Guangzhou, Zhuhai, Foshan and Shenzhen.

Zhongshan, Dongguan, Nanning, Xiamen, Haikou, Huizhou, Jiangmen, Xuzhou, Sanya, Guilin, Qingyuan, Zhaoqing, Yangjiang, Ganzhou,

Quanzhou, Wuhan, Huangshi, Yichang, Tianjin, Hefei, Nanchang, Cixi, Yuyao, Wuxi, Shijiazhuang, Ningbo, Zhengzhou, Jinan,

Xi, Fuzhou, Fuqing, Mianyang, Lanzhou, Changzhou, Wenzhou, Kunming, Taiyuan, Changsha, Guiyang, Shenyang, Luoyang, Changchun, Harbin,

Nanjing, Wuhu, Yangzhou, Jiujiang, Huaihua, Jinhua, Jiaxing, Cixi, Zhuzhou, Yuyao, Nantong, Anqing, Shangqiu, Kunshan, Shaoxing,

Baoji, Liuzhou, Huzhou, Changde, Zhangjiagang, Taicang, Changshu, Beihai, Jiangyin, Dazhou, Zhanjiang, Wujiang,

Hohhot, Luzhou, Baotou, Zhoushan and Urumqi. , apply for maintenance in a unified way and arrange for the master to come to the door for maintenance.