Express company management process

The management of the express delivery enterprise shall strictly implement the business operation rules, deliver the goods on time, guide the customers to fill in the relevant materials and get them back in time. The following is the management process of express delivery company that I have compiled. Welcome to reading.

I. Receiving orders:

1. The highway transportation supervisor accepts (faxes) the customer's transportation delivery plan;

2. The road transport dispatcher receives the delivery documents from the customer.

Step 3 check the file

Second, registration:

1. The transportation dispatcher marks the delivery destination and the receiving customer with the delivery number on the registration form.

2, the driver (designated personnel and vehicles) to the transportation dispatching center to receive the bill of lading, and confirm the receipt in the transportation log.

Third, the call arrangement:

1, fill in the transportation plan.

2, fill in the transportation in transit, whereabouts, tracking feedback form.

3. Computer input.

Fourth, team communication:

1. Arrange vehicles according to delivery direction, weight and volume.

2. Report the transportation plan to the customer and confirm the delivery time of the factory.

V. Delivery:

1, check the vehicle.

2. Arrive at the customer's delivery warehouse on time.

3. Go through the delivery formalities.

4. Pick up the goods, cover the carport and lock the door.

5, do a good job in the factory formalities.

6. Inform the receiving customer of the estimated arrival time by telephone.

Six, tracking in transit:

1. Create a receiving customer file.

2. The driver gives timely feedback on the way.

3. Call the receiving customer to deliver the goods.

4. Fill in the tracking record.

5. If there is any abnormality, contact the customer in time.

Seven, the arrival sign:

1, confirm the arrival time by phone or fax.

2. The driver will fax the receipt to Cheng Logistics via EMS or fax.

3. Sign for the transport documents.

4. Send receipts to customers regularly.

5. Feedback the living conditions of the local market to customers in time.

Eight. Receipt:

1. Arrive at the designated unloading place on time and accurately.

2. Delivery of goods.

3. 100% sign-in, to ensure that the quantity and quality of the transported products are consistent with the customers.

4. Understand the sales of products delivered to customers in the local market.