Can I call 12345 on Saturday and Sunday?

Yes, I can. Work on Saturday and Sunday, 12345, seven days a week, manual service. The hotline 12345 has no weekends. This hotline is a telephone channel dedicated to solving people's needs. Although the utility of 12345 has been greatly reduced in recent years, it is still an important channel to reflect people's livelihood.

12345 government service convenience hotline 12345 hotline. Refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service.

12345 Features of this phone:

The telephone number 12345, commonly known as the mayor's hotline, is quite useful for complaining about the problems of the administrative department or the problems directly under the jurisdiction of the functional departments. Whether there is a final result or not, there is usually a receipt.

For example, the construction of residential quarters corresponding to the Housing and Construction Bureau and the disturbing people corresponding to the Law Enforcement Bureau.

But this phone call is not everything. Civil disputes are best resolved through self-help mediation or legal channels.

12345 "non-emergency rescue service system" is used to help applicants solve difficulties and problems encountered in life and production, and it is a platform for the municipal party Committee and the municipal government to pay attention to people's livelihood and listen to public opinions.

When users send short messages to the 12345 platform to reflect problems, they must make the following two points clear:

Call content (concise)

Venue (specify)

SMS cannot query the processing result of internal claims.

Users are advised to control the number of short messages within 150 words.

Now many provinces and cities have adopted the convenience hotline and the mayor's telephone. After the telephone is opened, the public will be provided with telephone services in Putonghua, Cantonese, English and other languages 24 hours a day, which will solve the problems that the telephone number of government departments is difficult to remember, the telephone is difficult to get through, and it is difficult to solve inquiries or complaints in time. The receptionist will directly answer questions about public telephone consultation using standard answers pre-entered into the database by various departments. Call charges are charged according to the standard of ordinary local calls. The telephone number 12345 is a popular livelihood hotline.

Legal basis:

Guiding opinions of the General Office of the State Council on further optimizing the local government's convenience hotline.

Second, accelerate the merger of local government service convenience hotlines.

(1) merge mode.

1. Enterprises and the masses call the government service convenience hotline with low frequency, and the number is cancelled, and the flow seats are unified into the regional 12345 hotline.

2. Parallel even numbers. For the government service convenience hotline with large telephone traffic and high social awareness, keep the number and merge the telephone seats into the 12345 hotline for unified management. For hotlines that do not meet the merging conditions, telephone seats can be reserved, and a telephone transfer mechanism can be established with the hotline 12345 to provide services according to the hotline standard 12345, which is determined by each region according to the actual situation. In some areas, the hotline number has been cancelled, and it will not be restored in principle.

3. Establish sub-centers. The government service convenience hotlines set up by the State Council departments in vertically managed areas are merged into the local hotline 12345 in the form of sub-centers, numbers and telephone seats are reserved, and a telephone transfer mechanism is established with the hotline 12345 to provide "7×24 hours" all-weather manual service. At the same time, it will be incorporated into the local hotline assessment and supervision system and the inter-departmental coordination mechanism, and * * * will build a * * knowledge base, and relevant data will be collected in real time on the 12345 hotline platform. Hotline 12345 can answer general inquiries according to the knowledge base, and relatively professional questions and matters that need to be handled by the department can be transferred to the sub-center through three-way transfer and work order distribution. Support the substantive merger of exploration hotlines and sub-centers in various regions, such as overall merger and parallel numbering.