Paper on subway ticket management

Under the new situation, the construction of the subway has effectively promoted the development of China's national economy, and the establishment of the subway ticketing system is an important part of the subway system, mainly including ticket card making, automatic fare collection, income audit and so on. The following is the subway ticket management paper I compiled for you for your reference.

Subway ticket management paper model: subway ticket revenue security management analysis Abstract: As the main business income of subway, ticket revenue is the economic artery in subway operation, and ticket security also plays an important role in various production and operation activities of subway. Based on many years' experience in ticket sales, the author puts forward some practices for the reference of peers in view of the related links involved in subway tickets and cash flow. Generally speaking, the ticket revenue work is to realize the transformation from ticket flow to cash flow by selling tickets to passengers. This paper analyzes the factors that affect the security of ticket income and puts forward corresponding countermeasures.

Keywords: subway; Ticket revenue; safety management

China library classification number: TU7 14 document identification number: a.

1, the factors affecting the safety of subway ticket income

1) Employees' attitude and sense of responsibility towards ticketing: The positive and correct attitude of ticketing staff towards ticketing is directly proportional to the safety of ticketing. 2) Professional level of staff: Ticket sellers should be familiar with all aspects of ticket sales operations, such as equipment operation, report filling and passenger affairs handling. Improve the business level of ticketing work. Relevant departments at all levels strengthen ticket safety inspection. Improve the professional level and work enthusiasm of employees. 3) Mutual control between employees: The ticketing department should strictly abide by the ticketing rules and regulations, form a mechanism of self-inspection, mutual inspection, self-control and mutual control, and strengthen the management of ticketing work. 4) Equipment hidden trouble: The subway should emphasize human factors and eliminate equipment defects. The hidden danger of equipment is objectively to ensure safety, and the two complement each other. 5) Management loopholes: the attention/awareness of managers, the implementation/implementation of rules and regulations, employees' awareness of legal system/ticketing safety/business education, whether managers take the lead in breaking the rules, the implementation of inspection and supervision (station grass-roots, departments, headquarters, head office), the search of hazards and events, the fairness of handling violations, and appropriate rewards and punishments.

2. Security measures that can be taken for bill handling.

2. 1 issue tickets

The central computer of AFC system can monitor the initialization, distribution and sorting of tickets through the coding sorting system. The code sorting system can work under the supervision of the central computer. When all new tickets are initialized, the central computer should generate and assign the unique number of tickets and generate ticket security data. When the ticket is initialized, the initialization coding data and system application data of different types of ticket cards are determined by system parameters. The central computer can monitor the distribution of tickets through the coding classification system. The distribution data of different types of tickets are determined by system parameters, and the ticket distribution data should be uploaded to the central data processing system for processing. Similarly, when dealing with bill sorting, the coding sorting system should also upload relevant data to the central computer. The ticket storage department needs to divide the safe storage areas of tickets and classify them according to the ticket types in each area.

2.2 Distribution of tickets

When the number of tickets in a station is less than the minimum number of tickets, the station applies to the ticket making center, and the ticket making center investigates whether it is possible to adjust tickets between stations: if it is possible, the two stations are informed by telephone to adjust tickets between stations, and the handover records are made between the two stations; If not, the ticketing center will distribute tickets to the station the next day. In order to ensure the safety of tickets in the delivery process, every link must be handed over and signed. When unpacking, it is necessary to ensure that two employees of different levels are present at the same time under the monitoring instrument, and then unpack and count. After the ticket information is correct, both parties sign the ledger for confirmation.

2.3 custody of tickets

The ticketing center needs to divide the safe storage areas of tickets, store them separately according to the nature and types of tickets, and establish a ledger for recording. Ensure the security of the ticket storage environment.

2.4 Assign tickets to conductor

This process mainly requires both parties to establish procedures to confirm the type and quantity of tickets and the accuracy of ticket information, and sign in writing, and input the allocated number of tickets in AFC system, thus ensuring the safety of tickets.

2.5 conductor ticket

The process can be subdivided into two links, one is the way for the conductor to travel to and from the ticket office, and the other is the ticket sales process at the ticket office. The ticket center is equipped with a monitor and an emergency alarm device, and the keys of the ticket office are strictly controlled and handed over to ensure the safety of tickets.

2.6 Assign tickets to automatic ticket vending machines

The conductor at the station should count the number of tickets allocated by two people. In order to ensure the safety of ticket transportation on the way to and from the automatic ticket vending machine, it can be stipulated that the station personnel with tickets must not report the loss of the ticket box key of the automatic ticket vending machine and that there must be more than two people responsible for ticket transportation. For the ballot boxes installed in TVM, the station ticketing staff will count them by integer multiples, and the station ticketing staff will take out the ballot boxes containing tickets from the safe deposit box in the station ticketing room. For the safety of ticket transportation for station personnel on the way to and from the automatic ticket vending machine, it can be stipulated that station personnel with tickets must not report the loss of the ticket box key of the automatic ticket vending machine, and there must be more than two personnel responsible for ticket transportation. After opening the TVM maintenance door, carry the ballot box by hand and install it in TVM step by step. If the ballot box is abnormal, the automatic ticket vending machine will alarm the staff.

2.7 Ticket vending machines sell tickets

The security process of automatic ticket vending machine is determined by the security function of AFC system. The safety performance of automatic ticket vending machine has a very important relationship with the design of AFC project in subway.

2.8 air ticket recovery

The safety work in the process of ticket collection is mainly guaranteed by the system and operating procedures. The ticket management department regularly issues a ticket recycling plan, and regularly recycles invalid tickets and reusable tickets at the station. The station is responsible for counting all kinds of tickets handed in and confirming the ticket type, ticket type, quantity and amount. After the collected tickets are counted and sealed, they are stored in the fixed area of the filing cabinet.

3. Cash security

3. 1 cash flow

The cash in ticket sales consists of two parts: one is the fare, that is, the ticket sales income; The second is the reserve fund, that is, the cash needed for the station ticketing business. Generally, it includes accompanying change, passenger change, passenger change, TVM replacement, etc.

3. 1. 1 fare stream

There are two sources of subway tickets according to the way passengers buy tickets and the services they need: one is that the automatic ticket vending machine sells coins and banknotes recovered from one-way tickets; The other is the income of the conductor from selling other tickets and the fine bills generated by handling passenger affairs. Tickets are collected by the station attendant every day and included in the monitoring scope of the station ticket office. After the bank fills in the relevant reports and data in AFC system, it will hand over the ticket money to the monitoring range of the station ticket office within the date stipulated by the bank and the subway. Simple fare process: (1) passengers? Conductor? Station? bank

(2) passengers? Ticket vending machine (cash box)? Station? bank

3. 1.2 imprest process

According to the reserve fund management modes of Guangzhou Metro, Shanghai Metro and Nanjing Metro, it can be divided into the following two categories: the reserve fund management has the following two modes:

(1) Fixed amount: for example, Guangzhou Metro and Nanjing Metro. In this case, the reserve fund and income are separated from the fare, which is convenient for the calculation and payment of the fare. For the initial stage of subway operation, this method is more suitable.

(2) Take the fare as a reserve fund: for example, Shanghai Metro. In this case, the ticket is left at the station for a long time, which is relatively troublesome to calculate and not handed in in time. This situation is more suitable for subway lines. When the passenger flow is stable and the ticket income is stable, the ticket money can be used as a reserve fund to reduce the deposit funds of the subway.

3.2 Safety measures that can be taken in all aspects of cash flow

3.2. 1 Cash cancellation

There are generally three cash settlement modes. One is that the station staff directly send the tickets to the bank and deposit them in the bank account of the subway; One way is to use the way of packing and returning, and the bank staff will collect the cash from the subway at home and deposit it in the bank account of the subway; One is through a third-party partner, who is responsible for collecting cash at home (including each packaged bag)

The ticket of the conductor and the ticket of the automatic ticket vending machine are put in the uncounted cash box. Deposit the calculated amount into the designated bank account.

(1) Use of station reserve fund

1) stored in a safe area: the reserve fund used by the station must be stored in a cash safe area, and it should be inspected regularly every half month, and the ticket management department will conduct irregular spot checks on the reserve fund of the station.

2) Use the ledger to record. When the passenger on duty at the station provides the conductor with the reserve fund, the amount shall be specified in detail in the report, and signed by the relevant personnel and the stationmaster.

(2) Reserve the station reserve fund

In case of large holidays and foreseeable large passenger flow, the station will propose additional deployment to the ticket management department ten working days in advance, and after the approval of the leaders, the required reserve fund will be added. After the large passenger flow, each station readjusts the reserve fund amount of the station and restores the reserve fund amount of the station under normal circumstances. According to the operation mode of railways all over the country, from the perspective of safe operation, this paper puts forward the methods of ticket and cash safety, which can improve the management level of ticketing work, reduce ticketing accidents and make the subway operate safely and efficiently.

Conclusion:

To sum up; All the viewpoints mentioned above are from the perspective of security. These practices are not suitable for every subway system, and even the same subway system may adopt different practices at different stages of development. Each subway should also combine the characteristics of its own different stages and different external environments, and choose safe and efficient operation measures with full consideration of the input-output ratio.

refer to

[1] Wang Wusheng. Railway line engineering [M]. Shanghai: Shanghai Science and Technology Press, 1999.

[2] Zhang Haiyan. Subway ticketing revenue guarantee. Research on Urban Rail Transit, 2002.

Analysis of ticket management in subway station Abstract: Ticket is a very important job of rail transit enterprises, which is related to both operating income and operating service quality. The ticketing work of rail transit enterprises involves ticketing center (including AFC equipment management department), station and financial department. The station is the first-line production unit, the beginning of ticket sales, and the basis for ensuring the coordinated operation and efficient linkage of all departments and links.

Keywords: subway, ticketing, ticket card, standardized management

China Library Classification Number: X73 1 Document Identification Number: A

I. Introduction

In recent years, China's economic development has achieved very good results. With the rapid development of economy, the urban development process of China is also rapid. In cities, the increasing number of vehicles and population makes the traffic jam more and more serious in the process of urban development. Therefore, the use of urban underground space has become the first choice to solve the traffic congestion problem. While people pay attention to the construction of subway project, the ticket management of subway station has also become an important problem restricting the construction of subway project. Therefore, it is necessary to scientifically and effectively analyze the ticket management rules of subway stations. Starting with the work of ticket sales in subway stations, this paper briefly discusses its fare management, ticket card management and standardized ticket sales management, so as to provide reference for those in need.

Second, the station ticket management.

Ticket management in subway stations usually involves selling tickets, changing tickets and counting money. At the same time, it also involves related equipment operation and ticket card counting, which often leads to many problems in the work. To solve such problems, employees need to cooperate. In addition, we should clarify the rules and regulations of relevant enterprises in our work, ensure the integrity of ticketing management, handle ticketing objectively, and ensure that the interests of passengers are not affected. On this basis, the author expounds from three aspects: station ticket card management, ticket money management and ticket standardization management:

1, station ticket card management

(1) Ticket Card Process

Tickets sold by automatic ticketing system are usually divided into recyclable tickets and non-recyclable tickets, which have the same function in the process of use. However, in order to meet people's different needs, tickets often include commemorative tickets and work inspection cards, and emergency paper tickets can also appear in emergencies.

(2) Ticket card safety management

There are many links involved in the ticket card process, and the safety of the ticket card is related to the safety of the whole ticketing system and the efficient operation of ticket sales. The security management of ticket cards includes anti-loss, anti-theft, fire prevention and anti-cheating. For the station, the key point of ticket card safety management is to properly keep the ticket card and prevent the ticket card and the ticket box from being lost at the exit. Formulate the system of ticket collection, counting, storage, custody and handover. Strengthen the management of the key of the exit gate, and the counted tickets can be stamped by two people, and indicate the type, quantity, stamped person and stamped date of the ticket card. Sealed tickets can be paid according to the number of seals. Station ticket cards should be counted regularly (every ten days, every month), and all ticket cards in the station should be counted one by one after recycling and unpacking. Formulate measures to control the loss of one-way tickets. Standardize employee behavior, control all aspects of the use and recovery of station one-way tickets, and control the loss of one-way tickets.

2, the station cash management

(1) Cash flow

In subway stations, under normal circumstances, cash includes reserve funds and tickets. The reserve fund is distributed to the station by the subway company for daily change and capital operation. Ticket money mainly comes from automatic and semi-automatic ticket sales, or the recharge income of stored-value cards and the cash paid by passengers for ticket problems.

(2) fare inspection and control

During the operation of subway stations, ticket sales, cash box counting and settlement should be controlled and managed to ensure the legitimacy and authenticity of station tickets. At the same time, the ticket revenue funds should be accounted to ensure the correctness of accounting and timely payment. In the process of management, it is necessary to avoid the situation that passengers use game coins or counterfeit money to buy tickets. In the process of equipment design, it is necessary to strengthen the ability to identify banknotes and coins, and at the same time ensure the quality of the equipment in use so that problems can be dealt with in time. When the station staff collect cash at work, they should carry out manual and machine identification to verify the authenticity and avoid the situation that the station bears economic losses. Subway station staff should be responsible for receiving counterfeit and game coins in their daily work to avoid similar problems in future work.

In the subway station, passengers are often dealt with. In this case, it needs the signature of more than two staff members, and in special circumstances, it needs the approval of the superior leader. In the process of ticketing audit, we should pay attention to the writing of reports, background data query and other issues. Once employees break the law, they should be dealt with in time. In the process of equipment operation, it is necessary to ensure that its data is very reliable, and at the same time, it is necessary to standardize the daily work of employees. When using petty cash, the following principles should be followed: if there is more money, it should be handed in, and at the same time, if there is less money, it should be supplemented. In ticket management, the corresponding leaders should pay attention to management, solve problems in time, implement the responsibilities of staff, and avoid more situations in future work. In the management of subway stations, we should pay attention to the reliability and safety of related equipment systems to avoid the problem of system loopholes and the economic losses caused by employees using system loopholes in their work. In the daily ticketing management, we should pay attention to the defects and hidden dangers of the system and take necessary measures to solve them, which is also very beneficial to the daily management of subway stations.

(3) Cash management

In the process of management, the station should ensure the safety of cash. In the process of use, cash is often handed over between employees and transported in public areas. Therefore, necessary safety measures should be taken. In addition to controlling external risks, cash security should also pay attention to the fraud of internal employees. Many employees often have the problem of stealing from the inside. Therefore, cash management can only be stored in a safe area. In the safety management of cash, it is necessary to establish various rules and regulations to prevent the problem of internal theft and external robbery. Cash anti-theft system should be implemented. When delivering cash, it is necessary to ensure the safety of the environment and improve the sense of responsibility of relevant staff. In the case of a large number of tickets, tickets can be picked up in advance, which can avoid the cash safety problem at work.

3. Standardized management of station ticketing.

(1) Strengthen ticketing skills training.

Urban rail transit enterprises should strengthen the training of ticketing services such as employee ticketing policies, equipment operation and report filling, and uniformly implement standards. At the same time, through testing, appraisal, skill competition and other forms, test the professional level of employees. It is very important to deal with cash, improve employees' professional ethics and increase their legal awareness in the ticketing work at the station. Strengthen the correct guidance to employees through meetings and heart-to-heart talks, care about the lives of employees in difficulty, and discover the signs of dangerous thoughts of employees in time. In short, rail transit enterprises should focus on cultivating a group of disciplined, honest, reliable, proficient and enthusiastic ticketing personnel.

(2) ticket keys, instruments and bills management

The management of ticket keys involves the security of income, and it is necessary to formulate the management methods of ticket keys. Ticket keys shall be distributed and managed in a unified way, and shall not be copied, lost or collected without permission. The ticket inspector's instruments include money counter, money detector, money counter, card counter, portable inquiry machine, ballot box, etc. , which is an auxiliary equipment for ticketing operation. Therefore, it is necessary to strengthen custody, correct use and regular maintenance. As the reimbursement voucher for passengers, bills should be strengthened in management, a quota invoice use register should be established, and invoice stubs should be properly kept. The ticket sales report of another station is the basis of ticket sales operation and the original basis of production, statistics and decision-making. It should be well managed and filed regularly.

(3) Standardization of ticketing management office

Ticket management room is the heart of station ticket sales, and it is the distribution center of cash, tickets and ticket sales information. Like a subway following? 6S？ Management standards standardize the management of the ticket management room. The application of 6S in the management of station ticket office includes: marking the ticket office and placing all office supplies and spare parts in designated areas; Can't post documents, notices, promotional materials, etc. Casual; Relevant materials, books, documents and so on. Should be classified and orderly management; Keep indoor and equipment and facilities clean and tidy, free of garbage and dust. Standardized management will form a long-term mechanism to regularly track and guide inspections. Standardized management enables every employee to form good habits, abide by rules and cultivate a positive and enterprising spirit.

Three. Concluding remarks

The safety management of ticketing system is one of the guarantees for the smooth operation of subway. Strengthen ticket safety management, strengthen production safety supervision, build a complete safety network, make the work of the ticket system more standardized and scientific, withstand the severe test of large passenger flow during various large-scale activities, holidays and emergencies, and ensure the harmonious operation of the subway.

References:

[1] Yan Bin, Wu Hao: Operation and management analysis of automatic fare collection system of Hongkong Metro, railway communication signal engineering technology, 20 10/0,01.

[2] Chen Penghui: The Present Situation and Development Trend of Automatic Fare Check System in Urban Rail Transit, Urban Rail Transit Research, 2009, 05.

[3] Ollie: Analysis of Ticket Management in Subway Stations, Modern Urban Rail Transit, 20 1 1 02.

[4] Wang Jifang: Guangzhou Metro Line Station Ticket Preparation Organization, Modern Urban Rail Transit, 20 12 05.

Related articles of subway ticketing management paper:

1. Urban Rail Transit Operation Management Paper

2. Metro Operation Management Paper

3. Urban Rail Transit Safety Management Paper

4. Discussion on the positioning method of urban subway.