Office secretary should have twelve kinds of ability

1 observation ability

A good secretary must have good observation ability, that is, in the work of the time, everywhere to do people. To be good at observing the leadership of their own services, the more understanding of the leadership, both sides of the work of the degree of tacit understanding is higher. To be good at observing the business process, such as the layout of the work progress, what feedback. To be good at observing the surrounding environment, such as whether the relationship between colleagues is cordial, etc., in favor of mastering the initiative. There are individual differences in human observation, and these differences are closely related to the innate quality of human and acquired practical activities and training. Good observation ability is the result of continuous training and exercise.

2 Memory

Memory is the human brain's reflection of what has happened in past experience. The main point of the secretarial function is the extension and supplementation of the leadership function, the leadership often require secretaries to be able to become "information base". In terms of memory ability, secretaries should be "precise" and "persistent", precise is accurate and fine reflection of the object without deviation, persistent is the relevant content can be firmly memorized for a long time. Good memory ability is also the result of continuous training and exercise.

3 Analytical judgment ability

Analytical judgment ability refers to the ability to analyze, distinguish and study things. Have good analytical judgment ability, both the requirements of the secretary's work, but also the leadership of the secretarial staff requirements. Strong analytical judgment ability of people, often academic specialization, skills have expertise, in their own field of expertise has unique insights. Secretary to have a strong analytical ability, must have a strong desire to learn, to develop the habit of thinking hard, in practice, continuous training and exercise.

4 strain ability

The so-called strain ability, that is, when the environment, conditions, opponents, etc. change, can take timely measures to quickly respond to the ability. Strain capacity is a kind of emergency wisdom, is a comprehensive test of the talent of the secretary, the need for extensive knowledge, excellent wisdom, agile mind and rich experience. Cultivate resilience, to develop the habit of prior planning, careful planning, to practice, not afraid to fall, to summarize, learn from experience.

On the other hand, it is professional ability, that is, the professional skills of secretaries.

5 Shorthand Ability

Shorthand is a technical way of recording spoken words quickly, using simple 'symbols or codes and abbreviation rules to convert spoken words in communication and thinking into visual form. In order to make a rapid and accurate record of the leader's instructions and dictation, the content of the meeting, etc., it is necessary for secretaries to learn a little shorthand.

6 Expression ability

Expression ability refers to a person's own thoughts, feelings, ideas and intentions, etc., with language, text, graphics, facial expressions and movements, etc., clearly and clearly expressed, and good at letting other people understand, appreciate and grasp. Expression ability mainly includes oral expression ability and written expression ability. In this regard, the secretaries should be "clear and understandable, pay attention to the proportion, vivid image".

7 Listening ability

Listening ability is to listen to, understand, and remember the comprehensive ability of others to talk. Secretaries should have a high degree of concentration and accurate and rapid comprehension. Good listening ability can help secretaries in the work of accurate understanding of the speaker's intentions, which requires secretaries to learn more, listen more, ask more, think more.

8 editing and proofreading ability

Daily work, the production of paperwork and the organization of literature, the preparation of meeting information, work briefings and compilation of professional journals are involved in the editing and proofreading ability of secretaries. To improve this aspect of the ability, need to strengthen the secretarial staff to learn, improve the language and writing level, in order to timely and accurately reflect the various types of information, for the leadership of the management and decision-making services.

9 office capacity

Office capacity is the ability of secretaries to independently and efficiently deal with a variety of daily work. Secretarial staff to do a very wide range of work, whether it is internal work or external work, should be taken up. To improve the ability to work, secretaries should do a clear scope of duties, know the procedures, distinguish priorities.

10 operating equipment capacity

The application of office automation equipment makes a huge change in the way the secretary works. This requires secretaries to master a variety of specialized business work skills to improve the ability to operate office equipment.

11 social and public relations ability

Secretaries should learn psychological knowledge, strengthen the personality cultivation, understanding and mastering the characteristics of social and public relations, principles and methods, to improve the ability to communicate emotionally, words and actions, behavioral behavior, demeanor.

12 research ability

The secretary should master the basic methods of investigation and research and statistics, learn to collect all aspects of information and data, and good at synthesis and analysis, to provide leadership decision-making staff services.

Office of the Secretary of the etiquette of knowledge

(a) respect

Secretary in the work of the authorities and leaders often on behalf of, and should give full respect to the object of interaction, reflecting the "respect in the first" principle. "The principle of respect. Secretary in talking to others, should not stand or sit higher than the other position, so as not to give people a "condescending" feeling. Do not lean your head back on the back of the chair, should not be high "legs", not to mention the toes up, pointing directly at the other party, to avoid giving the other party to form a loose, arrogant impression. If the other party is a heterosexual, but also to maintain a certain distance, so as not to make each other feel inconvenience, or misunderstanding.

During the conversation, you should look at each other with both eyes, be full of energy and concentration, and nod your head from time to time to show that you are listening. At this time, if you look around, distracted, tired, it is easy to be thought of as careless or impatient conversation; if the hands dance, pointing, talking, will make the other side feel that you have no one, arrogant and frivolous.

(2) natural

Secretary demeanor to natural appropriate, avoid false, pretentious, dull, rushed, forced. Secretary in the interactions with people should smile to show cordiality and enthusiasm, and should not be full of smiles or forced to smile, which is easy to give people a feeling of deliberate pandering. Again, when you are happy, you can show a natural smile, should not be crooked head, squeeze smile, as if no one is laughing. When making gestures, it is advisable to keep the four fingers together, and avoid raising the little finger. When dealing with acquaintances, we should not lose our cordiality and be a little casual, rather than sitting upright and not smiling.

(C) steady

Secretary of the work of the complicated, trivial, but not negligence, which requires the secretary to be steady and reliable demeanor, organized, busy but not chaotic. Only in this way can they show their unique connotation. In reporting work, should be calm, clear articulation, talk freely. When fetching items, you should first see the situation, and then eye to hand, easy to drive. In the conference room when taking a seat, be careful, light and stable seat, not shaking, step on the east and west, the seat will pull the chaotic sound, intentionally or unintentionally create disturbing noise. When knocking on the door, you should knock lightly with your fingers, and should not punch or kick; when closing the door, you should gently push it with both hands, and should not throw it violently or kick it with your feet.

(D) dignified

Secretary of the static posture to dignified to be. Traditionally, our country has "stood like a pine, sitting like a bell, lying like a bow" "head is right, shoulder is flat, chest is wide, back is straight" "color: appropriate and, appropriate static, appropriate Zhuang" and a series of etiquette requirements