What is the main purpose of outbound marketing system? Can insurance companies use it? What should I pay attention to? How can I not be cheated when buying?

The outbound marketing system is fully functional, so AOFAX outbound marketing system is recommended.

1 IVR voice navigation.

IVR provides services 24 hours a day, 7 days a week. Provide IVR voice navigation and manual seating service when customers call during normal working hours; IVR will provide automatic voice response service during breaks.

REC telephone recording function. AOFAX telephone recording can save the enterprise call track, record every incoming call and lay the foundation for future business. In case of business disputes, you can provide legal evidence, comprehensively inspect the working ability, business level and telephone etiquette norms of employees, and at the same time quickly find and put an end to behaviors that harm the interests of enterprises.

2CRM customer relationship management.

The ultimate goal of customer relationship management is to attract new customers, retain old customers, and turn existing customers into loyal customers, thus increasing market share. Customer relationship management in call center system is mainly embodied in two aspects: sales and customer service.

3 voice group exhalation. When the company needs to pay a return visit and follow up a large number of important customers, it can submit the outbound group call task to the system, and the system will allocate customers to seats reasonably and scientifically according to certain matching rules and set parameters.

4 personnel management. Standardized and scientific personnel management is a factor that enterprises must pay attention to. Jinheng Technology gives consideration to enterprise efficiency and provides a fair and comfortable environment for employees. In the call center system, three management and monitoring agent subunits are embedded: basic information and settings, recording monitoring and quality inspection, ergonomics and traffic analysis.

5 Flow analysis. You can count the changes of incoming calls and outgoing calls by year, month, day and user-defined cycle; For example, when counting the number of calls in June, the dark blue line represents all calls, the green line represents outgoing calls, the pink line represents incoming calls, and the light blue line represents missed calls.

6 corporate chat. In order to protect the company's business information security and standardize employee communication, AOFAX enterprise instant chat tool is embedded in the call center system for free. After employees log in to the call center system with their real names, they communicate and cooperate with each other in a specific range.

7 knowledge base. Frequently asked questions are entered into the knowledge base, and agents can retrieve and call through items or keywords at any time to assist the sales and customer service of agents.

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