The ecosystem is being rebuilt rapidly. How will banks survive?

The ecology of economic observation network Hu Qun/Wen banking industry is rapidly reconstructing.

At the C end, the trend of diversification, differentiation and individualization of the consumer market is more prominent. The "long tail effect" and "superstar effect" appear at the same time, the transaction efficiency of consumer goods has been greatly improved, and the platform and scene of consumption have become the trend. But banks are not good at platforms and scenarios. At the B end, with the optimization and upgrading of network infrastructure, the application scenarios of artificial intelligence have expanded rapidly. Internet plus and Smart+are reconstructing the business chain and industrial chain of traditional enterprises by connecting upstream and downstream enterprises and individuals and equipment within enterprises. The Internet with the industrial Internet as the core opened in the second half, and the digital economy became the key driving force for the transformation and upgrading of traditional industries. However, banks have not been fully involved in the business chain and industrial chain of enterprises. In terms of financial supervision, in view of the new situation of financial technology innovation and development, China financial management departments have comprehensively improved the supervision efficiency, such as creating an inclusive and prudent innovation supervision mechanism, conducting pilot projects of financial technology innovation supervision in an orderly manner, and accelerating the improvement of financial technology supervision framework.

"In the future ecosystem, the most important thing is to cooperate with all parties." 165438+1On October 25th, Brett King, the author of Bank 4.0, said at the 2020 JD.COM Global Technology Explorers Conference that it is absolutely necessary to cooperate with other participants in the emerging ecosystem. If we want to survive and play a role in the future ecosystem, we must realize digitalization. The function of the banking industry in the future will be realized through technical capabilities. Banks should actively establish cooperation with technology giants such as BAT, GAFA and FAANG, as well as some pure technology start-ups that have developed professional technology and artificial intelligence, and even cooperate with companies with rich experience in this field such as China Huawei.

In fact, China has established an emerging financial ecosystem as understood by Brett King. For example, the new core system of credit card StarCard of CITIC Bank and Shanghai Pudong Development Bank is the first in the industry to launch "API Bank Unbounded Open Bank".

165438+1On October 24th, Mu Yinfang, member of the Party Committee of CITIC Bank Credit Card Center, said at the first anniversary salon of the new core system of CITIC Bank's credit card StarCard that during the migration of the new core system, partners such as Jiang Rongxin, Chang Liang, Tianyang, KPMG and Red Hat Software were invited, which lasted for eight months and delivered four major versions with tens of thousands of function points. Since its launch, StarCard's new core system has successfully achieved "more stable, faster and more agile" performance improvement.

The latest data shows that the system has successfully managed the operation of 1. 1 billion account, and the overall transaction success rate is 99.999%. It is the first in the industry to achieve a high availability rate of five "9s", with a peak of 4,500 transactions per second and an average transaction response time of 36 milliseconds, which effectively meets the needs of high-frequency trading scenarios such as member days, snapping up cash and marketing activities. At the same time, with the agility of the whole process of R&D system and the automation and intelligence of production operation and maintenance, the weekly "zero perception" financial product release is basically realized, which fully meets the needs of rapid iteration of sensitive business.

"The new core system can be summarized as' born for connection' in one sentence". Mu Yinfang said that banks connect industries. At present, the total number of open and built APIs has reached 30,000+,and micro-services have reached 2000+. Based on StarCard's new core system, CITIC Bank's credit card will be based on the model of "1+N+", taking customers as the center, extending the system, services and data to any place where customers are located, and integrating with different companies and partners.

"Our new credit card StarCard core system was successfully put into production in June 20 19, and has been running smoothly for more than a year, becoming the first new generation cloud-based credit card core system with independent intellectual property rights in China. This important breakthrough benefits from adhering to the business philosophy of "unbounded openness" and joining hands with industrial chain partners to move towards the road of "* * * innovation and * * * win-win". Zhang Ming, president of CITIC Bank Credit Card Center, said that CITIC Bank Credit Card will continue to increase investment in science and technology, drive business development through scientific and technological means, create a "dual driving force" of finance and technology, and jointly build a new digital finance ecosystem with various partners.

From July, 2065438 to July, 2008, Shanghai Pudong Development Bank launched "API Bank Unbounded Open Bank", which expanded the connotation and extension of banking services, gathered and empowered in the open ecology, improved the quality and efficiency of financial service supply, and created differentiated competitiveness, which triggered the innovation upsurge of domestic open banks.

In order to embed customers' life and production scenes, Shanghai Pudong Development Bank has explored to provide one-stop packaging solutions for B, C, G and F customers in recent years. Through the deep integration of API and partners, Shanghai Pudong Development Bank cut into the service scenarios of leading enterprises, improved the service capabilities of B-end customers, supported the rapid assembly of banking capabilities such as online financing, payment settlement, remittance collection and account custody, and established an all-round ecosystem for B-end customers, including financial services and non-financial services; Based on the "Pratt & Whitney APP", we will provide corporate customers with a customer management platform that reaches the C-end, * * * build a characteristic membership system and guide each other, and * * * provide online services such as brand commodity sales, poverty alleviation and local life for C-end customers. In the in-depth cooperation, all ecological parties release the superposition multiplication effect by opening up * * * to enjoy and cooperate * * *, and * * * work together to create an all-round and one-stop financial service solution for C-end users. At the same time, Shanghai Pudong Development Bank has strengthened the deep integration of 5G+IoT with cloud computing, artificial intelligence, distribution, blockchain and other technologies, and gradually expanded from scenarios such as 5G intelligent outlets, facing customer travel experience and intelligent management of banks, realizing the substitution of objects and virtual objects for people, building unbounded and ubiquitous intelligent financial services, and relying on digital twins to drive the intelligent operation of banks.

"In the past, financial services were mainly product-centered, and the efficiency of financial products and services under the extreme division of labor in society was close to reaching the optimal boundary." In September this year, Shanghai Pudong Development Bank and Huawei jointly issued the White Paper on the Internet of Things, pointing out that the structural changes in the consumer market and the production market and the inherent requirements of economic entities to improve economic efficiency will drive financial institutions to carry out subversive changes and improve service quality. Scenario pan-financial service is an important development direction of commercial banks in the future.

"Commercial banks should give full play to the advantages of cutting-edge technology applications, accelerate the transformation of bank retail business, build platforms by using various emerging technologies, enrich scenarios, empower all sectors of society, realize digital, online, intelligent, personalized and ecological operations, enhance the availability and convenience of consumption, and make financial insensitivity disappear in people's daily lives, so as to better serve the real economy and people's livelihood." Zheng Yang, chairman of Shanghai Pudong Development Bank, pointed out in the signed article of China Finance that banks should strengthen financial services in new consumption areas such as live consumption, online education, online entertainment and online medical care, foster new engines of consumption growth, and further tap the development potential and market space of domestic consumption. At the same time, we should make good use of various financial technologies, constantly strengthen the protection of financial consumers' rights and interests, especially the protection of consumers' personal privacy information, and create a good development environment for cultivating healthy and sustainable consumer demand.