What are the benefits of telephone customer service?

1, the manual customer service is familiar with the rules of e-commerce platform and has a clear understanding of rules such as violations and high-voltage lines;

2. When answering customer questions, the language expression is more flexible and efficient;

3. Because the manual customer service fully understands the store information, including the product situation and activity content, when the customer asks questions, it can correctly explain and accurately describe all relevant contents to the customer;

4. Manual customer service can record customer information in time and follow up, such as issuing invoices, whether there are gifts, courier companies, delivery time, etc.

5. You can sort out and classify the buyer's information, often contact the buyer, increase the buyer's viscosity, and improve the repurchase rate;