ZTO Express

On June 18, 2009, an express package I needed was sent from Qingdao to Pingshan, Shenzhen, where I am located, using ZTO Express.

I thought it would be received on Saturday the 20th, but the actual online query showed "Shenzhen Pingshan is dispatching" at 08:55 on Sunday 21st. Although the express delivery from Qingdao to Shenzhen takes 4 days, it is not a short time, but I think it is still ok.

I accepted it, and everything would be fine when I arrived in Pingshan, but I didn’t expect that the trouble had just begun... My address is: Room **, Building **, BYD Dormitory, Pingshan, No. 3001 Hengping Road, Longgang District, Shenzhen, Guangdong Province.

Since the package was relatively heavy (30kg) and I wanted to receive it as early as possible, I chose the address in the living area of ??the dormitory as the mailing address.

On the morning of Sunday, the 21st, I went online to check the mailing information as follows: 2009-06-18 19:46 The express left Qingdao and was sent to Shanghai 2009-06-18 20:35 Qingdao Pan Shunde received it and entered the company for sorting 2009-06

-19 05:58 The warehouse is being scanned by the Shanghai Aviation Department. 2009-06-19 19:36 The express has left the Shanghai Aviation Department and has been sent to Dongguan. 2009-06-21 02:08 The express has left the Dongguan Center and has been sent to Pingshan, Shenzhen. 2009

-06-21 08:55 Pan Xinmin is delivering a package in Pingshan, Shenzhen. I think it has arrived in Pingshan in the morning. It should be delivered soon. There was no reminder in the morning.

1. I called Zhongtong Pingshan’s customer service number for the first time at around 1 p.m.: The customer service said that BYD does not deliver on weekends. I said that my living area is within the scope of Pingshan Town, and it does not need to be delivered to the dormitory, but to the university.

I can just go get it myself at the door.

She said she wanted to confirm, but then she didn't reply and there was no news.

2. More than 10 minutes later, I took the initiative to make a second call: the customer service said that the courier would be at work after 3 p.m. and could not be arranged until after 3 p.m.

I said please arrange it as soon as possible, and she said: OK.

Then, my waiting began... 3. After 3:30, I made the third call: This time the customer service changed to a man, telling me that the couriers had all gone out to deliver the parcels, and that I had to tell me the courier number so that I could do it myself.

Contact him (it seems to have nothing to do with him).

I asked you to contact us and deliver it as soon as possible. The customer service also said: OK.

Then, I continued to wait... 4. I made the fourth call at around four o'clock: this time the customer service staff was replaced by another woman, and I said that I had already made several calls.

She impatiently told me that BYD couldn’t make arrangements if the company didn’t deliver on weekends, so she had to contact the courier herself, 137**** Mr. Pan 5. I still called the fifth time: Mr. Pan said he wouldn’t deliver during the holiday.

And he told me that it would be impossible for other couriers to deliver it.

6. My sixth phone call after 5 o'clock was a complaint call to the headquarters of ZTO Shanghai. I called nearly 10 times and got through (fortunately, it didn't change all day long as the Internet said): The customer service lady said and

I contacted Shenzhen, and then they responded to me on the seventh call 7 or 20 minutes later. This was the only call she made to me: This was an experienced customer service lady. She talked a lot at the beginning and repeatedly emphasized BYD.

There is no delivery on weekends and they said there are instructions online.

I asked her: 1. BYD dormitory is not the same as BYD company. It is a living area, like "Yadi Village" is already the same as a commercial real estate residential area. 2. The opposite side of the street from BYD dormitory is Zhuyuan Village. Why is it just across the street?

deliver?

She played a word game and said that although the addresses were similar, BYD would not deliver the goods unless she asked the shipper to change the address (meaning to the other side of the street).

I said yes, then if I ask the shipper to change the address, can I deliver it today?

She said she was not sure about that, and then... (argument)... finally she pushed it to Zhongtong in Qingdao and asked if it could be handled there.

It seems that it is useless to talk more if this continues. It is clear that customers' complaints are not taken seriously. They are just decorations. After all, they are still aimed at themselves.

After that, I checked the so-called online instructions, and Zhongtong Pingshan’s instructions are as follows: Delivery range: Pingshan Town, Kengzi Town (goods over 10 kilograms in Pingshan Outer Export Processing Zone will not be delivered, but can be picked up by yourself) (Baolong Industrial Zone No. 2 Road

To Qilu, Jingneng Science and Technology Park, Enda Instrument, Wuzhoulong (no mid-shift) Pingshan Free Trade Zone, BYD does not deliver on Saturdays and Sundays. You must indicate the extension, mobile phone number, and factory number, and the timeliness is not guaranteed.