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Case Analysis of Management Principles [Text: Cao Xiaoping Source: Network]

Case 1: What does a manager do?

Jiang Hua is the mail order manager of a Xinhua bookstore. The mail order department handles a lot of mail order business every day. Under normal circumstances, the business personnel of the department are responsible for registering orders, preparing goods and delivering goods according to the orders. But some time ago, a batch of books that A wanted were sent to B one after another, and the books that B wanted were sent to A, which caused great dissatisfaction among customers. There are many books to deliver today, and Jiang Hua doesn't want this to happen again.

Q: Should he check the accounts himself, or should he let the salesperson handle it?

Case 2: Characteristics of management work.

A is the manager of the installation department of a construction company, and B is the captain of the pipeline installation team under the installation department. Last month, A told B to lead a team to a construction site to install a pipeline system. During the project acceptance, it was found that there was serious leakage in this pipeline. The company manager thinks A should be responsible for this, even though A was on a business trip when the pipeline was installed. Similarly, A will think that B must be responsible for this, even if B has stopped working on the wrench.

Q: Why are A and B responsible for this mistake? What responsibilities should they bear?

Case 3: How to manage?

At a management experience exchange meeting, the factory directors of two factories talked about their own views on how to carry out effective management respectively.

Director A believes that the primary asset of an enterprise is its employees. Only when employees regard the enterprise as their home and closely link their personal destiny with the enterprise's destiny can they exert their wisdom and strength to serve the enterprise. Therefore, managers should discuss and solve any problems with employees; Usually, we should pay great attention to the analysis of employees' needs and provide employees with opportunities and conditions for learning and entertainment; The names of employees who celebrate their birthdays in that month should be posted on the blackboard every month, wishing them a happy birthday; If an employee gives birth to a child, the factory will send a car to pick him up, and the director will personally give him a gift. In the factory director A, employees generally take the enterprise as their home and serve the enterprise wholeheartedly, and the factory is thriving.

Director B believes that only strict management can ensure the smooth progress of all activities necessary to achieve enterprise goals. Therefore, enterprises should formulate strict rules and regulations and post responsibility system and establish strict control system; Pay attention to on-the-job training; Implement piecework wage system, etc. In director b's factory, the employees pay great attention to observing the rules and regulations and work hard to complete the task. The factory has developed rapidly.

Q: Which of the two factory directors is right and why?

1 He wants to formulate a corresponding system to reward and punish the salesmen, and it will still be distributed by the delivery staff.

Both people have responsibilities. A's main responsibility is poor employment. B's responsibility is to take direct leadership responsibility, which is dereliction of duty.

It is best to implement 3 A and B at the same time, because management is an art and there is no omnipotent management method. For the management methods of the two factory directors, if the enterprise develops, it will be successful. Because different industries, types of work and different regions will have different management methods to adapt to it; Managers' personal hobbies and styles will also lead to different management methods.

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