The complaint handling that Shentong Express fears most.

The complaint handling that Shentong Express fears most is to call 12305 to report.

If you have problems with express delivery and need to complain, you can call 12305 directly. 12305 is a special telephone for postal consumers to complain. If there is a quarrel with the logistics company, or no agreement is reached on the damage of the goods, you can call this hotline. Within 48 hours, you will receive a phone call from Shentong Province/Branch to inform you of the fine, and then handle it in the appeal application of the Administration. This is the most malicious way to express complaints, with high efficiency and compensation. It is very easy to use.

What the courier company is afraid of is to complain to the State Post Bureau, which is the website of the government. All express delivery companies are supervised by them, which can effectively help consumers deal with the service and quality problems encountered in express delivery. Anyone who complains on this website will receive feedback, which is much more useful than offline complaints and video shooting.

Shentong express introduction

Shentong Express brand was founded in 1993. The company is committed to the construction and development of national brands, and constantly improves the three-dimensional operation system of terminal network, transit transportation network and information network on the basis of traditional express delivery business. Enter the field of e-commerce in an all-round way, and promote the development of express delivery industry in China with professional service and strict quality management.

After more than 20 years of development, Shentong Express has formed a perfect and smooth express network throughout the country. By the end of 2002 1 and 1, the company had more than 4,500 independent outlets and branches, more than 25,000 service outlets and stores, with more than 300,000 employees and nearly110,000 new jobs each year. 20 16 12.30, shentong express was listed on Shenzhen stock exchange.

Reference to the above content: Baidu Encyclopedia-Shentong Express