Hotel survey report

When we want to know about some situations or events, we usually need to conduct special investigations and studies, and the results of the investigations are usually presented in the investigation reports. Let's refer to how the investigation report was written. The following is the hotel survey report I collected. Welcome to read the collection.

Hotel Survey Report 1 Objective: To understand the hotel's current situation and evaluation criteria, experience the hotel environment and atmosphere, and understand the hotel service assembly line. Provide the necessary materials for hotel design, formulate a fully functional design task book, and design a hotel that meets the specifications for the upcoming design. In order to break through the inherent mode and embody humanistic spirit and fashion, the design has created a modern space with traditional oriental charm.

First, rational thinking.

Hotel design is a high degree of unity of rational design and perceptual design, and its first breakthrough point is to serve the goal of economic benefits. This is a process full of rational thinking. This process should focus on the following aspects.

1, market positioning

It is very important to investigate and analyze the city, region, adjacent buildings and natural ecological environment where the hotel is located, so as to give the hotel an accurate positioning. Because hotels with different grades and different market positioning are different in design. Such as holiday hotels, business hotels, conference hotels and tourist hotels. , all have their own different professional designs.

2. Classification by function

The functional division of hotels also needs more rational thinking. Before the design, it is best to draw a flow chart according to different market positioning, different positions, areas and proportions of each space in the whole hotel. The division of functions should not only satisfy all kinds of behaviors of guests' accommodation and entertainment, but also ensure all kinds of behaviors of hotel management, including the smooth progress of all kinds of work, and avoid overlapping operations. Domestic hotel design has always followed a fixed pattern from the architectural structure, especially the standard room, with extremely low design content. Therefore, at this stage, how to meet the functional requirements and carry out innovative design is our goal.

3. Sense of space

The sense of space is the psychological feeling given by the virtual and real surrounding of decent buildings. The most ideal state should be the integration of architectural planning and indoor space in hotel design. This is the perfect combination of reason and sensibility. At present, most of our designs are based on the existing architectural framework, so the so-called integration of space, indoor and outdoor space and indoor space can only be carried out on the premise.

Hotels generally have a lot of room to enjoy. How to introduce outdoor light, water and greening into the room, how to make the integration of architecture and indoor space perfect, and how to break the old space utilization mode need to absorb past experience, but more need innovation. The author thinks that the practice of Jianguo Hotel in Beijing is worth mentioning in terms of space compatibility. Its patchwork architecture itself gives people a visual aesthetic feeling, and the open-air garden surrounded by the lobby bar and the back guest room area is more successful. Whether in the lobby bar or on the balcony of the guest room, guests can enjoy the changing scenery of the four seasons, while guests in the guest room area can also hear the gurgling sound of running water and breathe the air with dew on the semi-open balcony.

Another good example is the first floor of Kerry Center Hotel in Beijing. There is a light water wall outside the entrance, which is integrated with the indoor environment from the indoor lobby. The same is true of hotel offices. Entering from the lobby, the whole floor-to-ceiling glass is coming. In front of the glass is a still pool with slow water flow, and outside the floor-to-ceiling glass is a tall water wall with water storage pools and plants on it, which set each other off and become an outdoor landscape. From the indoor point of view, it is natural with the indoor space.

4. Style

The style of hotel design is inseparable from its market positioning, which is restricted by cultural background.

Second, the hotel style

All kinds of hotels will have different design styles. For example, the overall style of the resort hotel must be relaxed, jumping, lively and casual, while the functionality of the business hotel is the first, and its style must be concise, lively and eye-catching.

The most direct impression of a building and an indoor space is the sense of scale, whether it is the Forbidden City in Beijing or the Colosseum in Rome. Their overall scale gives a magnificent feeling. Every rafter, every sculpture, every stigma in every space is just right in scale and beautiful to the extreme.

For example, the lobby on the first floor of North Jiayuan Hotel is 4m high, and the overall wood and stone work, closing and practices are very neat. We have repeatedly compared the sizes of various materials, fixed furniture and movable furniture in the whole space, including the assistant manager's desk in the lobby, the round-backed chair in the rest area, the sofa, the coffee table, the potted plants in the niche, ornaments and even decorations, as well as the visual and psychological feelings brought by various sizes in the whole space.

2. Lighting equipment

Lighting design is a big professional category.

Accent lighting, indirect lighting, main light source, auxiliary light source, adjustable light source, cold and warm light, etc. It has different applications in different hotel space design.

Step 3 color

Hotel design pays more and more attention to the use of color, which has a strong visual impact and is easy to form a distinct impression. The conference corridor of Jiayuan Hotel in the north boldly uses the interval contrast between rose red and cold gray; On the floor of the corridor in the guest room area, the carpet separated by blue solid color blocks makes a whirlpool-like abstract pattern full of tropical customs at the door of each room, which is not only educational, but also has a strong visual impact, which is refreshing.

4. Accessories

Accessories cover a wide range, and all kinds of decorative surfaces, sculptures, plants, flower arrangements, ceramics and other decorations belong to the category of accessories. The design of accessories should also be included in the hotel design, which is designed or selected by the designer as a whole. It is a soft design, and the choice of many accessories reflects a humanism. For example, in the renovated Grand Hyatt Beijing, the decorative paintings in the rooms are all black and white photos with Suzhou gardens as the theme, and the cultural theme is the key element running through the design, which greatly improves the cultural level of the hotel and leaves a deep impression on the guests.

Design is a creative activity, which comes from life, but it is higher than life. It will play a certain role in regulating and guiding people's various social behaviors, and so will hotel design. We have always advocated "green design", "environmental protection design", "energy saving design" and "humanized design". As a professional hotel designer, what we need to do is how to infiltrate them into hotel design. Designers must have a deep understanding of life, carefully observe some details, and integrate these feelings into the detailed design of every space in the hotel.

Requirements of hotel evaluation standards for design;

1. Front Hall

A. there is a reception room suitable for reception capacity. The interior decoration is beautiful and chic.

B the main service desk is marked in Chinese and English, and the reception, inquiry and checkout are set in different sections.

C. There is a safe for valuables opened by the hotel and guests at the same time. The safe location is safe and hidden, which can protect the privacy of guests;

D. set up a guest rest place in the non-business area;

E ramps for disabled people are provided in the foyer and main public areas, and wheelchairs are provided. There are toilets or toilet seats for the disabled, which can provide special services for the disabled.

2. Guest room

A at least 40 rooms (sets) are available for rent; There are single rooms and suites; There is a special room for the disabled, and the equipment in this room can meet the general requirements of the disabled; There are shading curtains; Effective noise prevention and sound insulation measures;

B it is beautifully decorated, with upholstered beds, dressing tables or writing desks, wardrobes and hangers, chairs or simple sofas, bedside tables, bedside lamps and luggage racks. Indoor carpet or wooden floor. Using indoor area lighting, the illumination of the target object is good;

C there is a toilet, equipped with a toilet, a dressing table (equipped with a washbasin and a toilet mirror), a bathtub with a shower head (shower head is not needed if there is a separate shower room), a shower curtain and a clothesline. Take effective anti-skid measures. The bathroom is decorated with advanced building materials with soft colors and good lighting. Have a good exhaust system or ventilator, 1 10/220v power socket.

D color TV sets, audio equipment and closed-circuit television broadcasting systems.

E. Generally, there should be a mini bar (including mini refrigerator) in the guest room to provide a proper amount of drinks, and strong liquor should be placed in a proper position, equipped with drinking utensils and wine list;

3. Restaurants and bars

A. There is a China restaurant; There is an independent closed bar; There is a coffee shop (a simple western restaurant).

B. there are suitable banquet halls or small banquet halls. Can provide Chinese and western banquet services;

4. Public * * * areas

A. provide return lines or parking lots;

B there are enough passenger elevators for buildings with 3 floors and above;

C. there are separate toilets for men and women;

D there are small shopping malls selling daily necessities, souvenirs, handicrafts and other commodities.

Hotel survey report 2 1. Basic information of Shenzhen Jinwan Hotel Company

Shenzhen Jinwan Hotel Co., Ltd. is a wholly-owned state-owned enterprise under Shenzhen Passenger and Freight Transportation Service Center. 200 1 was rated as a three-star hotel, and was later rated as "Shenzhen municipal government designated hotel (hotel) for meeting, official accommodation and reception". Jinwan Hotel is a large hotel integrating accommodation, conference and business services. It has 27 luxurious ktv Chinese restaurants (including entertainment rooms), among which the Longfeng Ballroom has an elegant environment and can accommodate 450 people for dining at the same time. The company has a total investment of 63.377 million yuan and a registered capital of 52.737 million yuan, and the Municipal Transportation Bureau holds 100% equity. The accommodation area of the company accounts for the majority, with beautiful environment, quiet and comfortable, and the dining room area also accounts for a part. For more than ten years, with the joint efforts of all staff, the company has achieved good performance and good development momentum.

Second, the company's successful experience in accounts receivable management

Accounts receivable is a powerful measure for enterprises to expand market share and strive for the initiative in competition. With the continuous expansion of business development, the internal financial management system of the company is becoming more and more standardized, and the management system of accounts receivable is also more perfect. Have the following successful experience in accounts receivable management:

(1) Formulate reasonable credit policies and effective credit standards. The financial department of the company strengthens the basic accounting work and standardizes accounting. Besides doing the daily work of accounts receivable and accounts payable, it formulates the credit policies and systems of current accounts according to the characteristics of accounts receivable and its own specific conditions, and strictly implements them. According to different periods, different market environments and different sales partners, the company has formulated different credit terms, credit standards and cash discount policies to create conditions for minimizing bad debts.

(2) Risk queuing to determine the credit rating. Through the investigation and analysis of customer credit data, the company determines the standards for evaluating credit quality. Analyze the customer's current ratio, quick ratio, cash current liability ratio, long-term solvency and other indicators, such as asset-liability ratio, property right ratio, contingent liability ratio, earned interest multiple, interest-bearing liability ratio, etc. According to the company's risk-taking ability and the needs of competition, customers' credit grades are divided, and different credit preferences or additional restrictions are given to customers of different grades.

(3) Prepare the accounts receivable collection Report on a regular basis. The company sets up a accounts receivable collection report according to the customer's account period, which reflects in detail the occurrence, increase and decrease, balance, aging and other financial information of each account receivable of internal business departments and customers, and the credit control manager in charge of the finance department sends it to relevant business department personnel every week for follow-up. At the same time, strengthen contract management, track and analyze the contract implementation of customers, and prevent the occurrence of bad debt risks. Through the preparation of the accounts receivable collection Report, the company's business decision-makers and relevant departments can accurately, timely and comprehensively grasp the current situation of accounts receivable and formulate targeted collection policies.

Third, the company's accounts receivable management problems

The whole accounts receivable management system of Jinwan Hotel Co., Ltd. is relatively comprehensive and standardized. With the rapid development of social economy, the company is also facing new challenges. In practice, I also learned that the company still has the following problems in accounts receivable:

(A) occupy liquidity, reduce the efficiency of the use of funds. When goods are sold on credit, inventory is issued, but the payment cannot be recovered at the same time. A large amount of working capital is occupied by accounts receivable, which leads to a shortage of cash inflow and affects the company's capital turnover, which in turn affects the normal operation.

(2) increase operating costs and weaken short-term solvency. Although selling on credit has made the company generate more income and increased profits, the cash inflow has not increased, and the company has to invest some manpower, material resources and financial resources in the collection caused by accounts receivable, which has accelerated the company's cash outflow and weakened the company's short-term solvency.

(C) The aging of accounts receivable is getting longer and longer, which increases the risk of bad debts. If the accounts receivable are not cleared in time, the company will not be able to recover the monetary funds on time, which means the potential bad debt risk. The longer the aging, the greater the risk of bad debts, which will increase the collection cost. The company also has a long-term credit customer (self-employed unit), who left the building empty at the agreed checkout time.

IV. Reasons for the Company's success in accounts receivable management and existing problems:

(1) The management of accounts receivable is a link that enterprises must attach importance to. The credit standard of accounts receivable is a necessary way for the company to exchange income. In order to reduce bad debts, the company's accounts receivable must be collected regularly. Therefore, the success of accounts receivable management is helpful to the management of the company's financial revenue and expenditure and is conducive to the development of enterprises.

(2) Accounts receivable occupy the working capital turnover, which leads to the development of enterprises lagging behind other enterprises, the increase of operating costs, the continuous increase of the company's cash outflow, and the long time for the hotel to sell accounts receivable on credit, which increases the amount of bad debts, thus increasing the risk of hotel accounts receivable recovery, which is not conducive to the management of hotel financial personnel and reducing the hotel's profits.

Suggestions on improving verbs (abbreviation of verb)

In view of the company's shortcomings in accounts receivable management, I put forward the following suggestions for improvement according to my professional knowledge:

(1) The aging analysis method should be used to calculate the aging of each account receivable and the average aging of all accounts receivable, so as to strengthen the recovery of accounts receivable. In order to speed up the realization of accounts receivable, we should not only formulate reasonable reward and punishment measures, but also formulate reasonable and effective collection procedures and methods, such as telephone calls, letters and emails, personal visits or entrusting special collection agencies to collect accounts receivable, and if necessary, we can also take legal proceedings against debtors to recover accounts receivable.

(2) Pay attention to the customer's credit evaluation. Salespeople can't blindly pursue sales, and collecting money is a link that needs management and caution more than sales. In order to avoid the risk of accounts receivable, it is necessary to evaluate the credit of customers regularly and determine the sales policy according to the credit evaluation results. When establishing a new cooperative relationship with customers, we must conduct a review in advance to comprehensively evaluate the moral quality and ability of customers. After the contract has been implemented for a period of time, we must conduct a comprehensive review of this customer. For some customers with unsatisfactory gross profit, while looking for their own cost control problems, they also need to cancel the contract for those customers who really have no reasonable profit.

(3) Long-term dynamic supervision of customer reputation. Due to the influence of various factors in the market environment, the operating conditions and solvency of customers will also change accordingly. Therefore, after establishing a long-term cooperative relationship with customers, we should pay attention to the follow-up supervision and investigation, and adjust the sales strategy according to the customer's situation.

If the company wants to develop, it must expand its business, and credit sales are inevitable. The risk of accounts receivable recovery and the resulting financial risk always coexist. As long as the company adopts appropriate credit policies and effective management methods, it can reduce the risk of accounts receivable and maximize the benefits. I believe that with the correct leadership of the management and the joint efforts of all staff, the company will make new breakthroughs and better development in all aspects in the future.

Sixth, investigation experience

Although the social investigation in Jinwan Hotel Co., Ltd. is not long, it has gained a lot. Through this practice, I deeply understand that there is still some gap between theory and practice. Therefore, I can take the initiative to consult and learn modestly in the process of practice, and try my best to integrate theoretical knowledge into practice, so that my theoretical knowledge can be further improved and my practical ability and level can be greatly improved.

Hotel survey report 3 1. Recruitment and employment of employees

Xx Hotel takes the initiative in the recruitment and employment of employees, and does not obtain the information of job seekers through strict interviews and employment tests, so as to judge whether the skills and knowledge of job seekers meet the job requirements. At the same time, when the hotel recruits employees, it also comprehensively and objectively introduces the hotel situation, the contents and requirements of employees' work, and the training, promotion, salary and benefits that the hotel can provide for employees, so that job seekers can judge whether they are satisfied with the job they are applying for and whether they are competent for their duties. This practice helps xx Hotel to choose better employees, and also helps employees to strengthen their confidence in long-term work and struggle in the hotel and enhance the cohesion of the enterprise.

Second, pay attention to employees' career planning and meet their personal development needs.

Xx Hotel guides employees to determine their own career goals from the moment they enter the store, helps employees to design personal growth plans, and provides employees with appropriate development opportunities. Doing so can reduce employee turnover and improve employee satisfaction.

The more effective career development practices adopted by hotels and grand hotels are as follows:

(A) pay attention to staff training

Today, with the rapid development of the hotel, the managers of xx hotel realize that people are the first factor for the success of the hotel, and only high-quality employees can improve the competitiveness of the hotel. They not only emphasize short-term economic benefits, but also ignore the training of employees, because training will increase the cost of enterprises and reduce profits. Therefore, the managers of xx Hotel attach great importance to the training of employees and provide them with various recharge opportunities based on the principle of "employees first". According to the characteristics of employees, we provide a series of training guidance, including classroom training, participatory and heuristic methods such as the duties of temporary acting supervisors. Staff training is all-round, in addition to various job skills training, as well as comprehensive quality training.

(B) the establishment of in-store recruitment system

Xx hotel should provide all employees with the information of vacant positions by public means such as bulletin boards, so that qualified employees have the opportunity to participate in the application. At the same time, when there is a vacancy in the hotel, we should first make an open recruitment supplement in the store, encourage employees to have promotion opportunities as long as they work hard, and give them room for development. When the hotel can't make it up, it will be made up from outside the store.

(3) Change jobs regularly

Hotel employees, especially those who serve the front line, usually have a single job. Employees who have been engaged in repetitive work for a long time are prone to boredom and the quality of service will be reduced. Xx Hotel changes employees' jobs through job rotation and arranging temporary tasks. , and provide employees with various experiences to familiarize them with diverse jobs. Cross-training and job rotation can not only avoid employees' boredom with monotonous work to a certain extent, but also improve employees' work enthusiasm and save hotel labor costs. In addition, through rotation, employees can not only master the service skills of each position, but also be familiar with the service processes of other positions, which is helpful to improve the coordination of work between departments.

(d) Providing employees with self-assessment tools.

In order to establish a correct career development plan, employees must fully understand themselves and know themselves, so as to determine practical career goals. Xx Hotel has adopted a set of "software for evaluating the basic quality of talents" to help employees evaluate themselves. This software can test every employee who applies for career design. Through testing, testers can know their greatest potential and the most suitable position, so as to quickly determine their own development direction and maximize their potential in practice.

(five) to provide a variety of promotion channels.

In hotels, employees who serve the front line often have only one future, that is, promotion to management positions. Although many excellent service personnel have been trained and trained to take up management positions, they are fully qualified for administrative work. However, there are also many excellent service personnel who can't do administrative work well or don't like administrative work, but a number of backbones have been lost in the front line of service work.

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