A service case that touched customers.

A service case that touched customers.

Is the attitude of the waiter always the attitude of the customer? If the service attitude is good, customers will naturally be very polite. Services need to impress customers with details and impress customers in small places. Here are some service cases that have touched customers.

Customer service case 1 restaurant customer service case 1: customers love to eat hometown dishes.

One day, a tour group consisting of 32 elderly people from Chinese mainland and Taiwan Province Province rushed to a high-star hotel, and it was stipulated to taste authentic hometown dishes. But restaurant technicians don't know exactly where they want to eat, what tastes they like and what special requirements they have.

As a result, the restaurant supervisor made more than a dozen phone calls in a row, and finally mastered the hotel restaurant where this group of elderly people stayed in Taiwan Province Province, China. According to which hotel restaurant he contacted, and according to the receipts faxed to all the guests who had eaten in this big city, he mastered a lot of very valuable information.

The restaurant manager knows that all these guests are going to Taiwan Province Province through Ningbo, Zhejiang. The old people cheered like children when the waiter brought a table of authentic Ningbo cuisine to the guests. In a short time, this dish was swept away and the old people were very satisfied.

Some people say that this is a delicious, satisfying and happy meal they have tasted since they arrived in the mainland, and they express their heartfelt thanks to the restaurant.

Evaluation: The real preferential service does not simply consider the customer's regulations, but only considers their regulations and gives him unexpected joy.

The senior citizens' group in Taiwan Province Province, China was asked to eat hometown food. Many people might think it was Taiwanese food, but the director of this restaurant found that they went in Ningbo, and their hometown was of course Ningbo. That's why there is. Thank you.

Case 2: Restaurant customer service: the chef comes off work and the customer comes to eat.

One night at nine o'clock, the chef and waiter in a restaurant had already left work, and the duty phone suddenly came. The guests who were scheduled to eat at seven o'clock in the evening suddenly came for various reasons.

The manager on duty immediately made it clear that the guest's rules are instructions, and the guests must have a good meal. He found several waiters from other units and immediately started to act, set the table, make preparations before meals, and quickly contacted the chef.

Twenty minutes later, legal guests came to the restaurant. The restaurant is brightly lit, and delicious food has just been served in an orderly way. The guests were very satisfied.

Evaluation: Generally speaking, restaurants do not accept orders that exceed the meal time. The customer ordered food online in advance and didn't come in an emergency. Prove to be an old customer and a big customer. The restaurant invites people to serve immediately after the chef and waiter get off work. When the customer arrives, it will be very touching to see such a situation. Next time, there is no doubt that I will say it again.

Case 3: The customer asked the waiter to peel the shrimp.

A restaurant entertained a guest from Taiwan Province Province, China. While eating, I found a "salty shrimp". The guest from Taiwan Province Province, China suddenly made it clear that the waiter would help him peel the shrimp shells.

There is no such new service item in the restaurant service item, but the waitress's sister still considered the requirements of the guests, carefully peeled the shrimps for the guests with the public knife and chopsticks, cut them into small pieces with symmetrical sizes, and sent them to the guests, saying, "I look forward to your satisfaction!" The guests in Taiwan Province province of China are very happy.

Evaluation: Although there are few rules for customers to ask waiters to peel shrimps, you promised, so it is your special service. It is not a dilemma but a requirement for customers to help them peel shrimp shells and take crab shells. Can consider the requirements of customers and do well, that is, preferential service.

Touching customers' service cases II. Three services that impress customers:

1, take the initiative to help customers expand their careers: no one wants to be promoted, and no one refuses others to help him expand his career.

2. Really care about customers and customers' families: No one wants to be promoted, and few people refuse others to care about him and his family.

3. Do services unrelated to products: If your services are related to your products, customers will think it is appropriate. If your service has nothing to do with your product, then he will think that you really care about him, and it is easier for him to be moved, and moving customers is the most effective.

Second, the three levels of service:

1, service at work

What you and your company should do has been done, and customers think you and your company are ok.

2. Edge service

(Optional service): You did it, too. Customers think you and your company are very good.

3. Services unrelated to sales

You did it. Customers think that you and your company are not only partners in the mall, but also treat you as friends. This kind of human relationship can't be snatched away by competitors. Is this the result you want?

Third, the important belief of service:

1. I am a server, and my service quality is directly proportional to my personal achievements.

If you don't care about and serve your customers well, your competitors will do it for you.

Service cases that can impress customers 3.

1, the guest asked the waiter to pack the dishes and a box of rice.

The waiter should take the initiative to ask, "Do you need to prepare a pair of chopsticks?"

When the waiter hears the guest answer the phone, another guest will come.

The waiter should prepare a set of tableware on the table at once.

3. When guests answer the phone, they need to write down the phone number or "important things".

The waiter should take the initiative to send pens and notebooks (or a piece of paper).

The guests ate slowly, their eyes looked around and their expressions were anxious.

The waiter should immediately come forward to appease the guests. "Hello, if you are in a hurry, I can help you with the dishes."

5. Guests bring their own drinks.

The waiter should take the initiative to pick up the drinks carried by the guests.

6. The guests stood in front of the gift cabinet and looked at the gifts.

The usher's duty is to come forward and introduce the rules of the activity to the guests.

7. As soon as the guest enters the private room, he is ready to take off his coat.

The waiter immediately took the guest's coat and said, "I'll help you hang it up."

8. The guest walked out of the private room and was ready to go to the bathroom, but he didn't know the location and his eyes were looking around.

The waiter should come forward at once. "Hello, what can I do for you?" Show the guests the way.

9. The guest drank too much.

The waiter should bring the guests a cup of strong tea.

10, the guests are sitting on the sofa in the lobby smoking.

The waiter should give the guest an ashtray.

1 1. When a guest takes out a cigarette from his pocket, he looks around.

The waiter should immediately take out the lighter from his pocket and light a cigarette for the guest.

12, guests will choke when eating because the food is too spicy.

The waiter should bring a glass of warm water to the guest.

13. Guests enter the store from the door without a welcome seat.

The waiter should take the initiative to ask the guests if they have an appointment.

14, guests and children eat together.

The waiter should take the initiative to prepare the baby chair.

15, when the guests are not full.

The waiter should solve the problem (or change the wine) for the guests.