Service scope and function of distribution center

Service scope and function of distribution center

The determination of the service scope of distribution center involves the planning and design of distribution center positioning, distribution organization mode, logistics equipment selection and operation ability. , but also related to the level of logistics services and customer satisfaction.

1, delivery object or customer

The order and distribution mode of distribution center will be very different with different service objects or customers. For example, the distribution center that provides JIT distribution service for the production line and the distribution center that provides service for dealers will have great differences in the planning of sorting operation, the way of order delivery and the organization of distribution process. Distribution centers in the same sales field have great differences in the quantity and form of delivery to wholesalers and retailers.

2. Type of goods delivered

(1) delivery quantity

(2) Type of goods delivered

3. Allocated quantity or inventory of goods

(1) delivery quantity

(2) Inventory

4. Logistics service level

The level of logistics service is positively related to logistics cost, that is, the higher the quality of logistics service, the higher the logistics cost. Therefore, the logistics service level should be the service quality at a reasonable logistics cost, that is, the logistics cost will not be higher than that of competitors, but the logistics service level is higher than that of competitors. Logistics service level includes order delivery cycle, commodity shortage rate, value-added service ability and so on. Reasonable service level should be established according to customer needs.

5. Delivery cycle of logistics

Delivery cycle refers to the period from the time the customer places an order, through order processing, inventory inspection, tally, distribution processing, loading and finally delivery to the customer. If the delivery cycle is too long or not on time, it will affect the business or use of customers and the credit of distribution centers. The delivery cycle of logistics can be divided into 2 h, 4 h, 12 h, 24 h, 2 days, 3 days and weekly delivery according to the service level of manufacturers. Under the same circumstances, the shorter the distribution cycle of logistics, the higher its cost will be.

Positioning analysis of distribution center

(1) hierarchical positioning

(2) Horizontal positioning: From a horizontal perspective, it is roughly equivalent to the logistics facilities of the distribution center, including warehouses, warehouses and freight stations. These facilities can be in the position of terminal logistics to realize the final allocation of resources. The difference is that the distribution center is a special facility for distribution, while other facilities are not well-organized and well-equipped specialized circulation facilities built according to distribution requirements.

(3) Vertical positioning: If the logistics process is divided into logistics preparation process, head-end logistics process, trunk logistics process and terminal logistics process in vertical order, then the vertical position of the distribution center in the logistics system is the starting point of the terminal logistics process and directly faces users. Therefore, the distribution center not only undertakes the function of directly serving users, but also plays a role in guiding the whole logistics process according to users' requirements. (pulling action)

(4) System positioning: The positioning of the distribution center in the whole logistics system is to improve the operation level of the whole system. Multi-variety, small batch and multi-batch goods are difficult to improve the logistics efficiency of traditional logistics system, and the distribution center, as the node facility of terminal logistics, solves the transportation of these goods well. Therefore, in the logistics system including the distribution center, the distribution center plays a decisive role in improving the efficiency of the whole system.

(5) Function orientation: The function of the distribution center is to complete the final allocation of resources through distribution. The main functions of the distribution center are determined around distribution, such as purchasing, storage, assembly, sorting, sub-packaging, distribution, processing and related information activities, trading activities, settlement activities, etc.

Function of distribution center

(1) procurement function: the distribution center formulates and adjusts a unified comprehensive procurement plan in time according to the changes in market supply and demand, and it is organized and implemented by specialized personnel or departments.

(2) Storage function: Distribution centers usually need to build modern warehouses, equipped with a certain number of storage equipment, and store a certain number of goods. Large distribution centers store more goods and more varieties.

(3) Matching function: Each user enterprise has different requirements on the variety, specification, model, quantity, quality, delivery time and place of goods, so the distribution center must sort and match the goods according to the user's requirements.

(4) Sorting function: If the user enterprise has different requirements on the variety, specification, model and quantity of goods, the distribution center must sort the goods according to the user's requirements.

(5) Sub-packaging function: From the point of view of distribution center, we hope to use large quantities of goods to reduce the purchase price and procurement cost, while users will use small quantities of goods to reduce inventory, speed up capital turnover and reduce capital occupation. In order to meet the requirements of small batch and multi-batch procurement, the distribution center must have the function of sub-packaging.

(6) Distribution function: With its special status and advanced equipment technology, the distribution center can gather products scattered in various production enterprises and send them to many users after sorting and assembly.

(7) Processing function: The distribution center can process the organized goods into certain specifications, sizes or shapes according to the requirements put forward by users and the principle of reasonable distribution of goods. These processing functions are the concrete embodiment of the service functions of modern distribution centers.

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