How can IDC enterprises develop value-added services efficiently?

IDC value-added services are divided into the following categories

I. Monitoring services

(a) Basic monitoring services

1. service monitoring

Monitor whether the server is on or off; Monitor whether all services and applications are started or stopped.

2. Traffic monitoring

Monitor enterprise data flow in real time and provide flow chart.

(2) Advanced monitoring service

1. service monitoring

Monitor whether the server is shut down; Monitor whether all services and applications are started or stopped, and give an alarm in time.

2. Traffic monitoring

Monitor the enterprise data flow, and set the reporting limit according to the customer's requirements, so as to inform in time.

3. Performance monitoring

Understand the server's CPU, hard disk, memory, TCP connection and other parameters in time, and set the alarm boundary according to the customer's requirements to provide alarm.

Second, security services.

(A) system security settings

Windows/Linux: Patch Virus Database Upgrade Firewall Settings Trojan Detection

(B) network ARP attack protection

The server is placed in the ARP attack defense cabinet.

(3) Anti-virus and anti-spam services of mail system

Windows/Linux: the top anti-spam gateway in the industry, providing high-performance mail system protection.

Third, backup services.

(A) file backup

File-level backup: Support file-level backup of Linux, Windows2000/2003 and other operating systems; Support offline backup or file export backup of SQLServer, Mysql, Oracle, DB2 and other databases; File recovery service, according to the needs of users, select backup files to recover to the specified location.

(2) Database backup

Backup methods: full backup, differential backup and log backup. According to user's requirements, select backup data and restore it to the specified location.

Fourth, maintenance services.

(A) Host basic service management

Virus database update system patch update: local account system maintenance, including account opening, deactivation and password change. System patch upgrade check and confirmation. Upgrade and confirmation of antivirus software virus database. Troubleshooting and handling. Reinstall the system and restore the basic configuration in case of system crash.

(two) presided over the VIP service management

Windows system: maintenance of local account system, including account opening, deactivation and password modification. System patch upgrade check and confirmation. Upgrade and confirmation of antivirus software virus database. Maintain and audit local logs. Maintain local security policies, including enabling and disabling security policies. Traffic, service and performance monitoring information check. System configuration maintenance. System configuration and registry backup. Troubleshooting and handling. Reinstall the system and restore the configuration in case of system crash. Advanced monitoring service.

Linux system: maintenance of local account system, including account opening, deactivation and password modification. System patch upgrade check and confirmation. Upgrade and confirmation of antivirus software virus database (optional). Maintain and audit local logs. Traffic, service and performance monitoring information check. System configuration maintenance. System configuration file backup. Troubleshooting and handling. Reinstall the system and restore the configuration in case of system crash. Advanced monitoring service.

(3) VIP management of mail server

Mail system configuration maintenance. Email account maintenance, including opening and parameter adjustment. Mail log query. Upgrade and confirmation of antivirus software virus database (optional). Troubleshooting of mail system. Backup of important configuration of mail system. Configuration recovery of mail reloading system and system crash.

Verb (abbreviation for verb) service report

(A) website log analysis

Network analysis IIS/Apache: 1. Click rate analysis of the whole station; 2. Analysis of the page browsing rate of the whole station; 3. Independent visitor data analysis; 4. Bandwidth/traffic analysis; 5. Analysis of the geographical location of visitors and the time spent on the website; 6. Browser and system platform type analysis; 7. Access error report; 8. Website resource access analysis; 9. Regularly publish website log analysis reports.

(2) Monthly service report

1. Summarize all user services (basic/value-added) in the report document; 2. The service report reflects the technical director of each service and the specific details of the service; 3. Record the historical operation records of each service; 4. Publish the monthly service report.