"Visiting and Exchange Group of Benchmark Enterprises in Customer Service Industry" visited Xiaoman Financial Customer Service Center

On September 2, 219, the seventh stop of the "Customer Service Industry Benchmark Enterprise" delegation, which was composed of Customer World, CC-CMM International Standards Organization, China Post Group, Lenovo Group and China CITIC Bank Credit Card Center, came to Duxiaoman Finance.

Zhao Xi, founder of Customer World, Mr. Zhao Rongqiang, director of 11185 National Center of China Post Group, Ren Haibo, general manager of Lenovo Customer Service, and Ms. Li Dandan, deputy general manager of 95558 Customer Service Center of CITIC Bank Credit Card Center, visited Du Xiaoman Financial Headquarters with more than a dozen customer service industry experts, and made in-depth exchanges on the current form and future development trend of customer service industry. Yan Fei, the head of the customer service center, and the management team of the customer service center received the visiting expert group.

The delegation of experts visited the science and technology exhibition hall, one-stop service hall, gym, Xiaoman library and other representative places of Duman Headquarters. As the commentator of this visit, Yan Yixuan, a student from the Operation Support Department, demonstrated the real strength of Xiaoman Finance in science and technology from the meaning of financial logo in the lobby, the technical strength of risk management and control in credit technology to the user analysis ability in wealth management. We are constantly practicing the use of technology to provide more people with reliable financial services.

After the visit, Hu Han, the person in charge of customer service center operation, gave a detailed introduction on the financial development of Xiaoman, the strategic direction of customer service center, the construction of competitiveness and service innovation.

since 217, the customer service center has continuously innovated its functions, promoted the iteration of financial products, and achieved good business value. Through the clear diagnosis and analysis of customer complaints, product iteration is constantly promoted. Connect with the product team from the indicators and processes, and solve the customer complaints from the root. By linking other business teams, agile iterative projects are carried out, so that services can directly generate value.

in order to support business upgrade, the customer service center actively innovates the way of building talent echelon and personnel training, including the incubation and cultivation of emerging positions such as robot trainers and product experiencers, as well as the screening and cultivation of high-potential talents to meet the needs of new positions, and tries to export these innovative abilities. Du Xiaoman Customer Service Center uses the cost saved by improving the efficiency of intelligent customer service to invest in innovative project incubation and explore the smart path to create customer service value.

during the visit to the exchange site, the visiting experts expressed their high recognition on the service innovation of the customer service center. Duxiaoman Customer Service Center will also deepen the partnership with the authoritative institutions in the industry, give full play to their respective advantages, and strive to promote the strong alliance between AI and traditional customer service.

Customer World Organization and CNCCA were founded in 25. Since its establishment, it has gradually developed into a weather vane for the development of customer center industry in China with its academic and practical spirit. Popularize and popularize the concept of customer service management in all sectors of society, improve the operation and management level of customer centers, establish international customer center standards and communication systems, and promote the development of customer center related industries in China.

The mission of Du Xiaoman Finance is to "provide more people with reliable financial services through science and technology". As a customer service center in the intelligent era, Du Xiaoman Financial Customer Service Center has gradually gained attention and recognition from the industry through innovation in technology, management and responsibilities, and has injected vitality into the whole industry by constantly exporting new technologies, new ideas, new responsibilities and new standards, contributing to the development and reform of traditional customer service fields.